AUL Corp

I am so happy! Sometimes you wonder if companies will do the right thing. This company totally came through. Thank you for paying my car repairs.

Never really spoke to anyone, called about my vehicle and the rest was handled by my mechanic and the company. Didn’t have to pay anything at all on my part they gave me a brand new engine block

Bought AUL warranty when I purchased my car. I can’t remember exactly how much I paid but I know for a fact is was over 2k-​3k. Never once I had a problem with my car until 3 years later. My sunroof motor broke and I took it to my car’s dealership. AUL paid for some of the cost to some extent. They said they will not pay for the full amount for my sunroof motor but they will ship one out to the dealership. Being a insurance company, they don’t even know the rule that NO dealership will ever install a part that is coming from anywhere else but their dealership because it’s a liability issue on their part and if something goes wrong with the part, they can be blamed for a faulty installation. At the end of the day, my point is AUL should have paid for everything instead now I have to pay out of my pocket. You pay thousands to be insured but they won’t even cover $ 800? Please spend you money somewhere else. I spoke to the supervisor Charlie and it was a nightmare. Just a greedy company trying to save every dollar they can while making their customers pay.

I have never personally spoken to these guys, but my second hand experience with dealing with them has always been very positive. I’ve had several things break on my Honda Accord, and they have always agreed to pay for everyone one of them without any work on my part. Technically, you are supposed to bring the automobile to the dealer that sold the warranty. Unfortunately, that dealer has a one or two week backlog and it is tough getting the car there. If there is something wrong, I really don’t want to spend the next week or two driving with a broken car. In addition, when you’re in another shop it is a royal pain to take it to the other dealer. So I often have a different mechanic look and fix the car. Every single time that the mechanic has called AUL to see if the repairs were approved, AUL has waived the requirement to go to dealer that sold the warrant and approved the repairs. They didn’t have to do that, a lesser company would have been jerks and denied the claim since I wasn’t at the ‘correct’ dealer, but AUL shows that they are a class act extended warranty company.

At the end of September I had the unfortunate experience of having my transmission on my Chevrolet Uplander start to fail on me, I took my vehicle to my local AAMCO transmission shop and the results were not good. They found failure to the transmission was shot and said that it would need to be replaced.
I informed Dave at AAMCO that I had an AUL service contract. He took my copy of the contract and said that he would give them a call.
The next day, I received a call from Dave at shop that he said that he had contacted AUL and that they were covering the cost not only of the transmission repair, but also that the found the p/​s rack and pinion was leaking and also had oil leaks on the intake manifold and that were all being covered by my contract !!
Dave said that he has been in the business for many years and he said that he has never worked with an extend service company that was as professional as AUL that he always has a good experience with them.
so I wanted to give AUL a shout out … Thank you …
I am single father of 2 and you saved me from financial heart break

I purchased the «Estate Coverage» with the enhanced electrical packaged for $ 2,250. This is the best warranty the dealership offered. Now, one year later and my steering column is having issues along with the rack and pinion. The investigator told the dealership that I am covered initially, but now the dealership is calling me back saying that it is not covered. This is ridiculous, why purchase a warranty that covers absolutely nothing? I purchased this warranty because the dealership told me this covered everything except for the tires. Now I am going to have to spend an additonal $ 1,500 if I want my car fixed. I would have been better off taking my chances and paying for these repairs out of pocket would have been cheaper. Also, what parts they do pay are based on a «national average». The part I need the dealership told me they can’t find for the «national average» price anywhere. This is bullshit. I should have read these reviews. I plan to file a BBB complaint and pursue legal representation.

Now I knew why this company only earned 2 stars. James Lyang is unprofessional rep. I work at dealership and used AUL product to offer our customers. When I have some question and call James, he asked me HOW LONG YOU’RE BEEN SELLING CARS? Wow this how you answer your clients concern ??? Don’t matter how long I’m selling cars, I have a questions to help my clients. You should have an answer !!! I can’t trust this guy anymore. I should trust myself about 3^rd party automotive warranty.

Aul is the worse ripoff company there is. Read the reports on this company before you sign with them. Trust me you’ll want to see what this company does

Maybe people who are unhappy with AUL lack of service should consider going here

This place is a joke, I had called them to report a THROWN ROD and they send an investigator to the garage to look at the damage, and he says they can’t cover it because of what «I had told my warranty“saying I threw a rock through the block. First off how the hell can a rock go through the oil pan and have the hole exiting not entering. Second of all, why would you change my words up? This could be a misunderstanding, but a rock through the block? Really? Third you said you don’t cover road damage, then what exactly do you cover? To sum it all up you guys are no help. You failed to call me back when the investigator had denied to service my vehicle and I had to hear it from my mechanic. Do not get warranty from this company, as they are no help. It’s no surprise you guys have such bad reviews

Horrible company. I am a mechanic who was working with a customer who has this contract. His engine went out one year after purchase. AUL declined repair due to engine being sludged up. The present owner only had 10,000 miles on this vehicle yet the blamed him for lack of maintenance even though he had receipts for oil changes. This is a used car warranty and they held him responsible for what may have happened by the previous owner. What is the point of purchasing a warranty if they play games like that. DO NOT BUY. You will be sorry

DON’T BUY THEIR WARRANTY, THIS IS SCAM!!!
Just reading the reviews… I am curious if this AUL HAS ACTUALLY PAID for at least something that is in the contract. lol
My experience is that you pay the money and as soon as something happens they explain that this particular part is not covered. When you explain that it IS covered and ask them to read aloud section number this and point number that they just ignore your request and keep repeating the same text over and over again that according to their information this part is not covered. You repeat your request, and the dialogue is turning into something like that
–Ok, ma’m, so can you simply read section this and point that?
–According to the contract you have this part is not covered, we are sorry.
–Okay, I got you, but can you just read it aloud to me, please?
–We are sorry, but this part is not covered
–Ma’m, you are ignoring me right now, I am asking you to read the part of the contract your company created and wrote that down and you are refusing to read it aloud, because the contract does not match your words.
–I am not ignoring you, but this part is not covered.
I have had about 2 conversations like that and they haven’t paid for ANYTHING yet, so I paid $ 1600 1 year ago to AUL and then I am paying for any problem i am having with my car myself.
So I am filing a lawsuit against them and will let them repeat this conversational trick about ignoring my request to read the part of their contract aloud and see what the judge thinks about it.
I figured if stealing a $ 3 box of cookies from the corner store is considered to be a crime making someone pay $ 1600 promising you will cover the expenses and not covering them should also be considered to be a crime.
If you wrote it down you must do what you wrote down and promised, it’s simply bad if you don’t do that and it is a crime when you make people pay for this and don’t do that.
That’s not how you do things and that’s not how you treat people, especially if they are your customers who trusted your company.
So far the only thing they are good at is towing your car away when it breaks in the middle of the road and then they let you pay for the failure because pretty much nothing is covered it looks like, so they tow it away and that’s what you pay $ 1000+ for, that would cost you way less, like $ 20 if you added that in your basic car insurance.

I purchased an AUL policy for my 1995 Volvo with 200k on it, I cannot believe they actually put a contract on it. only had two issues, one fuel pump that left me stranded at work. called the tow company on the back of my contract and they were there with in the hour and took my straight to my shop. pump was replaced and I was back on the road the next day. the other was a failed seat switch and the same thing fixed right away. it seems most people fail to understand what they are buying and blame it on someone else.

My wife’s SUV broke down on a Saturday. AUL is closed on the weekend so I had two days to read reviews about the company online. O.M.G., I couldn’t find ONE good review, only disaster stories. I didn’t sleep for two nights, seriously. I have had experiences with warranty companies in the past and was aware that in general, they are notorious for finding ways not to pay out so I prepared myself for a battle.
Monday morning arrived. I made a pot of coffee, grabbed a pack of cigarettes, and a box of tissues (just a small box:)
I called the warranty division of AUL and provided the lady with my ID number which was clearly marked on the paperwork. I explained my problems. She asked a series of questions. I could tell she was taking notes. After about 5 minutes she told me to call the towing division of AUL and have my SUV towed. I asked if I could use MY mechanic. She said yes have it towed to your mechanic. I called the towing company. They arrived really fast, took the SUV and dropped it at my mechanic (B& H Auto) OK, so far so good.
After my mechanic diagnosed the problem ($ 3500 estimate to replace parts including the engine) I called AUL. They informed me that my mechanic needed to call them. My mechanic called AUL. Now here is the most important piece of advice I can share with folks who have a warranty. Make sure the engine oil is changed at least every 3000 miles. Do not go over. And very important, keep proof of all oil changes. All AUL asked for was proof of regular engine oil changes. Luckily we had that info. If you cannot provide that proof I can say with a high degree of certainty, your warranty will probably be null & void.
AUL sent an inspector to my mechanics shop to verify the diagnosis. He O.K.‘d the work but, there was a 3000 dollar cap. This surprised me as I had read the warranty from top to bottom at least 3 times AND read every word on AUL’s website. Nowhere did I find information on a maximum. Now I could have battled to have them cover the extra 500 dollars but when I thought about the countless horrific reviews I had found online I felt I shouldn’t rock the boat. Be grateful that they were covering $ 3000 of the bill and move on. Now to be fare to AUL, I had no personal experience that warranted any fear that they would close the door in my face so to speak if I pushed to have the full amount covered. It was all those bad reviews that affected my decision.
So in closing. AUL came through for us. They were professional and courteous. If I could advise them on anything it would be please make it clear on the warranty paperwork AND on your website that you have a cap on what you pay out.
My advice for anyone with a warranty. Before you take your car to YOUR mechanic ask if they 1) Have experience working with your warranty company and 2:) if they require a down payment before working on your car. My mechanic hadn’t worked with this warranty company before and was not familiar with their policies or procedures. We ran into a few snags that I believe if my mechanic wasn’t a great guy I may have had problems. His policies and procedures were different from AUL’s. But he did me a huge favor and adapted to the situation. It may be best to take your car to a mechanic that has worked with the warranty company That way the mechanic is aware and familiar with the companies policies.
That’s it. The car is fixed (Hyundai Sante Fe). Running better than ever and AUL came through with flying colors.