Apple Store

Came in to buy an iPhone for my brother for xmas. I wanted for him to open it on Xmas day so I did not want it activated yet. They told me the only way i could do that is for me to order it online in-​store. I have bought 3 iPhones from other non apple stores and have never had this issue. Waited an hour to pick up the phone. Usually when you buy something from a store, you take it and leave. This is why I stopped buying most electronics from the Apple store. The only reason i was forced to buy it here was because the local business i usually go to did not have the phone in stock. I’m not one to slam a business on Unilocal,but this is kind of ridiculous.

I was really impressed with the appointment set up which was punctual to the minute and apple care plus process for a cracked screen on my IPhone 6 Plus which ultimately resulted in a quick replacement unit which took about 15 minutes to set up. Nice courtesy service and well informed Associates. Easy rapid process a nice change for customer service! Highly recommended.

Very friendly and informative. Not rude staff like some apple stores I have been to in the past. Really helped me solve my dilemma! Most of the staff there I have interacted with are super friendly

Informative, friendly, and very helpful staff. Been here 3 times and all visits made me a happy customer.

Went into the store to make a mega purchase of 3 iMacs. I needed to make the order through the website (but using Apple Pay) which normally cannot be done. The manager as well as the salesperson TJ did a very innovative way of processing the order so that my needs could be met (yes, this order had to be done a special way that went above and beyond what a normal or even helpful person could do). They spent an hour going through the process and I came out a VERY happy customer.

I am surprised to see the number of one-​star reviews of this excellent shop and its friendly, helpful and competent personnel. But then I suppose i shouldn’t be, because those reviews are nearly all written by self-​important, entitled people who seem to think you can just walk in to an Apple store and demand service.
No, you jerks, you have to make an appointment, just as you would at your doctor’s or the service facility of your automobile dealer. It’s no wonder they have to tell you there will be a five-​hour wait… because 50 people smarter than you are actually made appointments.
I made a 1:15 appointment today, arrived 15 minutes early, and my session began at exactly 1:16. Within 10 minutes, the tech had identified my problem – failed hard drive on an iMac – and arranged a repair for what I felt was a very fair price ($ 185 including labor).
I’m delighted this shop is only half an hour from my house. They’re outstanding.

I would have given the a zero. Absolutely indifferent, overwhelmed employees incapable of resolving customer issues. No repair appts available, closest being 3 days away. Rude general manager. No concern for their customers time. left to wait for an answer for 20 mins, simply forgotten. Tons of people working there but no resources to be found for a desperate customer with a problem of a non-​functioning almost new I phone. I would avoid dealing with them.

Went in for the first time to buy a MacBook Air. Found the staff to be very helpful and they did not try to oversell me anything, I told them what I wanted and that was it, no sales pitch for a case or anything like that you would get at a place like best buy. Happy I went right to Apple!

Needed the battery on my phone replaced. Went in without an appointment because I didn’t know how my day would play out. It took me a bit to get someone’s attention and no one asked me if I needed help. I finally went up to an associate who showed me where to stand to get Genius Bar assistance. The store layout/​operation is a little confusing if you’re not used to it… My instinct when I first walked in was to wait by the Genius Bar for service but no one came… It would have been nice to know sooner that you have to wait in the middle of the store to check in. They were able to fit me in in less than an hour. The tech who checked my phone was knowledgable but I found him to be unfriendly if not slightly condescending. (Ex: I told him the battery ran out quick, and that I had AppleCare — he said «Well let me just see.» After he ran the diagnostic he said, «It’s the battery, but YOU already KNEW that.») He told me my phone would be ready in about an hour, so I left, got lunch, and came back less than an hour later preparing to wait a bit longer, but my phone was already finished after about 40 minutes. All in all not a bad experience, very quick service especially since I didn’t have an appointment and it was a weekend. Just wish there was more direction given upon entrance and less attitude from tech.

My iPhone 5 S battery, was not holding a charge properly. So I decided to go down to the Apple Store to get it replaced. I was going to use it iFixit kit, to try to do it myself. But it seemed kind of tricky and complicated. I made an appointment the day before and had very good service over the phone. I arrived at the Apple Store at 12:40 P.m., the time of my appointment. I was greeted warmly, By a associate when I first walked in the door.
He told me to go to see the gentleman, back by the Genius Bar desk. I went back and an associate came out, and said oh no need to sit down hello my name is Joe, what can I help you with Sir? I explained him the problem with my battery not holding a charge properly. He said okay let’s do a test of your phone. He hooked my phone up to his iPad and tested it out. I asked him his experience with batteries and iPhones that were from September 2013. He said some are just fine, Some are on the fence and some on their way out.
The test revealed my battery to be weak. So I opted to replace it. The cost was $ 79.95.which included a 90 day guarantee. I asked how long it would be to put in the battery. He went back to check. He came back and said it’s a little backed up so it will be one hour and 25 minutes. So I left my phone with him and went shopping. I came back in again was greeted warmly by associate when I came in the store. I went back to the Genius Bar and A different associate brought out my phone. He was very friendly and explained the battery was at 47%, because that’s how the new were batteries are when they’re not fully charged but that, The battery, would be fully charged and working properly, after I charged it when returning home.
He asked if I had any further questions. I told them not at this time but thank you very much for the good service.
I was very happy and satisfied with the service I got. Very professional quick with no frustration at all. I’m not sure why there’s so many other negative reviews posted. I would definitely, go back to the store, for service on my phone, Or to ask questions about buying a new Apple product.

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Avoid this store! There is absolutely no customer service! I walked in to buy a Macbook, asked number of guys in blue Apple shirts to get one so I can pay for it, but everyone was pointing at someone else to get one. After I was directed to a forth blue shirt, I walked out of the store. Jobs is no longer with Apple, so is their concern for customer service and innovative products. Cook should at least retain Jobs’ customers.

I bought the apple i phone 6 I came into the store because I was having problems with my i phone the manager is extremely rude and was not helpful in correcting my problem. I bought numerous products from Apple (iPhones, iPads, computers, iPods) I will never buy a apple product again. Do not go to the Nanuet mall location. Bad service… Apple products are poorly made.

This store is a complete joke. Went there with a broken battery and the guy told me to delete everything off of my phone and it might fix the problem. Some geniuses they are!!! Afterwards I called apple technical support (they are the best) and they told me to go pick up my new phone at this store. When I called the store to make sure they had phones in stock before I made another 1 hour trip there, the guy told me he didn’t care what apple technical support said– he refused to give me a new phone. This is probably the worst customer service I’ve ever seen and I would never go back to this apple store again. I am disgusted with the arrogance and stupidity of these people. I really wish I could give this store 0 stars.

Had an issue with my iPad sound. They resolved it with no issue. Freaked me out because I figured they would try to strong arm me into upgrading from my 2G. Pleasantly surprised ! The only downside is the store is always a mad house. I had to schedule an appointment or wait two hours otherwise. Good kob, Genius Bar!