Firestone Complete Auto Care

Trip #2 for my old girl. A 2002 Elentra for brakes, oil change, tire rotation and tire pressure check. So last time I was in Bill did a great job taking care of me. Today I have time and will be waiting. Let’s see if they make me a lifer and a believer! Stay tuned.
Well after 2 hours in the waiting area, I am happy to report that I didn’t need brakes, just a flush and the tire rotation and tire pressure check showed a nail in one of the tires. Oil change done and I am off. Next car will be my truck. Let’s see if the great service continues.

My wife got an oil change for our vehicle from this place a few months ago, once they finished the job, they told my wife that our vehicle was leaking oil from somewhere and it needed to be fix, which I found strange, since we owned this vehicle for a few years now and we keep our vehicles in check. It was a big surprise for us to find out that it started leaking oil the next few days, at first it was a few drops, but it got to a point that it became very obvious.
So I decided to take it to our my mechanic that I know for quite a few years now, his shop is a little to far, but it was worth it. He noticed the leak and took a video and pictures of it.
What we found out is that The OIL FILTER was not put on right and that was the cause for the leak.
Now I’m not accusing anyone of anything, but it just blows me away that these so called professional technicians will not know something as easy as installing an oil filter properly.
I can’t describe or write what I was thinking at the time because I’m a very respectful person.
But if If you are a woman or someone that doesn’t know much about this things you will be paying a big price.
One star is for all the trouble that I went trough and dishonesty may have play a role for my review.

I’ve been going to Firestone (different location) for 4 years now, and the first time I go to this location, things go horribly wrong. Came in for a simple oil change. When I get my car back, the panel underneath the steering wheel was taken off for some reason and they didn’t put it back on correctly (half the panel wasn’t locked into place. Not sure what they were doing there, but I was willing to overlook that, as I was able to fix that myself. What was more frustrating was that they forgot to put the oil cap back on, which I finally discovered 2 days later after my engine started smoking while I was on the highway. Oil had spewed all over my engine and the underside of my hood. When I got my car back into firestone, they offered a half hearted apology and I had to ask for a new oil change and reimbursement to clean out the engine. All they wanted to do was top off the oil. Bottom line is, you may get a cheaper oil change here, but you run the risk of having a bad service technician do more damage than good to your vehicle. Fair warning.

So far so good. This is my first experience with a Firestone Auto Care center and I will continue to return for tires and regular maintenance.
Customer Service: On top of their game and very knowledge about the products and services available. Focused on the customer and explaining in detail what will best fits your needs. Never did I feel that I was being pushed into making a decision on the spot.
Environment: Clean evenly paced environment with free beverages and popcorn. One suggestion is that the bathrooms need to be cleaned a little more often. I am well aware that this is an undesirable job. However; after spending some time in the waiting room I personally believe that customers would appreciate a clean environment while performing personal matters.
Shop: Safe, Clean organized and visible form the lobby. Trip hazards seem to be eliminated by overhead air and electrical reels.
Price: Life time alignments offered (Great Deal) and discounts from oil changes to tires. I personally bought 4 tires and lifetime alignment that was well under my budget.
Time frame: Not bad at all I walked into the shop at 1620 and left at 1800. Mechanics stayed busy the whole time not rushing but focused on the quality of work while still maintaining a good pace.