Vip Honda

In sum: This place gives meaning to the derogatory phrase «used car salesman».
Very similar experience to what’s described in many other posts on Unilocal; wish I’d taken a look on here before going there. Bought a used car from them, decent service until I drove the car off the lot. After that, took it to an independent auto mechanic and found all sorts of issues with the car. They claimed that they’d had it inspected and it had been perfect, that all of the damage must’ve accrued after driving it off the lot. Right… The guy even basically hung up on me when I called about the issues.
Needless to say, I don’t ever plan on giving them my business again, and I hope others don’t either.

My 2003 Honda Odyssey had been making a funny whinny sound and not generating sufficient power while starting from standstill. After tolerating it for a few days, I took it to the dealership. They told me that they would charge me a $ 100+ fee for running diagnostics and will adjust it against the actual repairs (if I chose to get it fixed with them), Since this seemed to be the SOP, I agreed to it and asked them to proceed with the diagnostic. The person from the dealership called me in the afternoon and said that my transmission was slipping and the only way to fix it was to replace the transmission and the charge would be $ 5200. Of course, I don’t have that kind of loose cash lying around and told him that I would live with it as long as it lasted. A couple of days later, while discussing this with a friend of mine, I was given the contact of another garage which specializes in Japanese cars and asked me to get a second opinion. Thanks to him, I took my car over to him and within the test ride, he was able to pinpoint the problem to a leak in the exhaust system causing the noise and the loss of power. The transmission, he guaranteed was running perfectly. Upon further look, he found a hairline crack in the exhaust pipe. He replaced the small portion of the pipe for a mere $ 200 (labor included) and the van is now running beautifully.
My entire faith in this dealership is completely shot and I will never ever go back to them again. I figured that I am nobody special and they must be doing this to many other gullible clients and I need to tell them my story.

The service department is a bunch of untrustworthy scumbags. My mother took her CRV in for routine service. She mentioned there is an issue with the ball joint. They came back and said it was fine and also did an alignment. Aft er she got the car back she took it to the independent shop that confirmed there was an obvious issue with the ball joint and it will need to be replaced. So basically VIP didn’t find the obvious issue, then they did an alignment that they knew wouldn’t hold due to the bad ball joint. When this issue was brought to them they refused to acknowledge it and wanted to charge her full price for another alignment. Wouldnt even budge. Pretty shady if you ask me. But I suppose thats why everybody in the area goes to Honda Autosport in Bridgewater instead. You’ve been warned,
To be honest im not sure why she even went back there after they screwed up her car TWICE and tried to blame it on «bad gas». And the only reason that got rectified was cause i had to go down there in person and pin the service manager into a wall.
I even tried to foolishly buy a car there five years ago. Walked in with a 15g cash down payment. They made me jump through hoops, dragged their feet and couldnt find the car i wanted. Guess what, Clinton Honda found exactly what i wanted in less than 24 hours and the whole transaction took less than an hour. Says something.
Just look at all the low reviews on this place. Maybe they shoulda spent less money on the renovations and spent a little more on customer service. Or at least training on how not scam little old ladies. Embarrassing.
In closing: Dont buy a car there, dont get any service performed there. The only purpose they serve is leveraging a better price at another dealership.

This is the only dealership I ever had a positive experience with – and I am over 60. They offered us a significantly better deal than Planet Honda or one other place we tried. Their people have always been friendly and credible.

I’m giving this place 2 stars because we love the car and had a positive experience while we were there but unfortunately, as soon as we drove off the lot, the customer service went to sh*t. We’re a military family and had a limited time in Jersey to get the car, it wasn’t an issue at all and we were assured we’d get everything in time without a hassle. We drove cross country with a temp registration– no problem. The issue is the registration is about to expire and we have not heard a word from the dealership. Every time we call we get voicemail or «I’ll have him call you back as soon as possible» well ASAP apparently never comes. It’s been 2 weeks now and no response for our 4 messages. When we spoke to the DMV rep they hadn’t even received any record of our purchase! What is this?!
Long story short, awesome car, but sketchy, unprofessional and awful customer service after we drove away.

This place is a joke. I leased a 2013 Civic from here in Jan. 2014 with an agreement to get free service (oil changes, tire rotations etc). Now, I am getting the run around, and the sales woman Janet is not calling me back. She mentioned that she needs to get it re approved. ARE YOU KIDDING ME?!? This was agreed upon and one of the reasons that sealed the deal. I just had to pay for my services that were promised to be included for free in my lease. I could have went to another car dealer (Ford, Toyota, Volkswagen) to name a few where this is offered and no questions asked.
I will be filing a BBB complaint along with more reviews on social media. Customer service is horrible here. Avoid this place at all costs.
I can wait till Dec. 2016 to turn this car back in!

Getting the CR-​V Honda. Very friendly. Gilbert Cotto who is also a Hybrid Specialist meaning he has an actual certificate is a very kind salesman. I didn’t get that feeling like he was just worried about making a sale. He explained everything in detail which I am a fan of. Gorgeous showroom. When you walk in its very laid back. You dnt have sales consultants jumping all over you. Doing a 3 yr lease. As well as a trade in on my truck. Gilbert is making sure I get the amount that my truck is worth. He came back with the first number he saw I wasn’t happy and, got it to what I wanted! ! Definitely come here if your looking for a stress free car buying experience

Martin Kaminski helped us out with out car purchase here and he was all around awesome. There were some small issues with the car and he was completely willing to help with everything and make sure we were 100% satisfied with the purchase. He called us back when he promised to and was understanding of all our concerns. Very happy with my experience and purchase there!

This is probably the worst of the dealership I have ever been. Don’t ever trust what the Sales is saying. The PM called Phil is not honest. Make sure you have everything they promised in front of you before you walk away. The service is okay. Even they claim they have the number one service compare to the dealers near by. I really don’t know where the statistic is from… My family has cars from Toyota, Nissan, and Honda. This service is probably the poorest one. In general, I am really not satisfied with the service they give on the day I have the car and I would not recommend people buy cars from here.

I swear by this place… until it gives me a reason not too!
No joke, this place is hands down way better than any dealership within the same management. If anyone thinks this place is ONE-​STAR, please visit Paul Miller Honda and see the mess you go through there! Trust me, no one is paying me to say this, lol.
After dealing a botched recall job from Paul Miller Honda, this place has been amazing in the repair aftermath. Of course the HQ got involved, but they have been more than accommodating with dealership politics.
Our service rep was named John Stuart and he has been a pleasure to work with. He told us step by step procedures, reported back with in-​depth invoices of what they did to the vehicle, and has been super accommodating to turn two unhappy Honda customers to happy ones.
As someone who knows not much about cars, John and the mechanic Sam took the time to assist with EVERY question. Overall treatment was 100x better. I am still in the middle of reimbursements and reports with the previous dealerships, but VIP honda has been a pleasure to work with.

Dealt with the internet salesman for a week, and set up an appointment to come speak with him. Got to the dealership and told them who I was there to see. The guy never came out, so I told the other salesman why I was there. Next thing I know a manager that I could barely understand and was very curt tells me that the quote I got from another dealership was ridiculous and that I should go there, and see myself there’s no way those prices were real, and then come back to VIP. So he basically called me a liar, didn’t even try to work numbers, and said that was the bottom line, sign and drive, and that’s all he could do for me. I walked out & immediately emailed the internet salesman about what had happened. He claims he didn’t know I was there and then says, oh, well I’m sorry for your bad experience…
I will never go here again. I went on a recommendation of a friend that purchased
the same vehicle a month before. I’m sure she will never recommend them again!
The 1 star is to post the review, and for no other reason!

Don’t believe the hype about VIP’s alleged «superior customer service» This place is staffed with rude and unprofessional service and management staff who act as though they are doing the customer a favor by working on their car. I suggest going to Autosport Honda in Bridgewater.

I purchased an auto from this dealership and it was challenging. First, I found the vehicle I wanted, color, type etc online, in stock the night before. I went the next morning and was told they didn’t have it. But a while later when I decided to leave, they found it across the highway. Next the pricing was higher then we agreed on but still not a bad deal. And finally, when I was ready to leave, they only came up with one key, the other key not to be found with no explanation, but I had them write me a letter that they owed me a key free of charge, or I wasn’t leaving.

My husband bought his car here and I plan to buy mine here, too. What they had on the lot the day I went was underwhelming.

On June 2012 my husband and I both bought new Accords. When our salesperson Matt brought over the contracts for us to sign the price on each was $ 100 more than we agreed to. Not wanting to have to redo the contracts Matt offered us both 2 coupons for free oil changes instead. The coupons said free 1^st oil change. I asked if we would be able to use them for the 2^nd oil change and Matt said it would not be a problem, people do it all the time. We signed the contracts.
Today my husband went for his 2^nd oil change. He was told by the service department that they could not accept the coupon. When we went to pick up the car we asked to speak to a manager. The showroom was not busy, yet we had to wait almost 10 minutes until Vanco Eftimov, a sales, came to speak with us. We told him what happened and he said that if Matt was going to give us a free oil change beyond the first one he had to note it in the computer system, which of course he didn’t, and Matt no longer works there. He said sales people promise customers things all the time, but unless you get it in writing you’re not going to get it. So he admits sales people lie, and then can’t understand why we’re angry. Says the best he can do is give us a discount on the oil change. I said that wasn’t good enough and he said he didn’t have the authority to comp us and there were no general managers there because it was Saturday.
I asked for the name of the general manager so I can call to complain on Monday and he brings me into an office where we speak to another manager named Phil Petris. After explaining our situation again, he practically accuses us of stealing the second coupon and seems baffled as to why we’re angry. It was the absolute worst customer service I’ve ever experienced. I’m writing a letter to the owner of the dealership, waiting to see what he has to say about how rudely his employees treated me and my husband.

Unlike many vehicle repair experiences I always look forward to a visit to VIP Honda service center. The team here is friendly, knowledgable and they take the time with each customer to ensure you understand service scope, problems, cost and time to completion. The entire team customer team Gwen, Ted, Phil and John and the service technician staff behind the scenes always impress me with their customer at center focus. I had a gear grinding noise in my vehicle; they had a technician (Sam) go for a ride with me and he spent a good 15 minutes working to identify the problem. Upon returning he discussed the solution and the service team worked out cost that was acceptable. Even though I often work from their comfortable wifi café munching on the complimentary bagels, Danish, coffee, juice and water they often offer me a loaner so I can go about my day. Their wifi is good so I am able to work right from the café, very convenient. This is the best it gets!