PetSmart

Love this Location!!! HIGHLY RECOMMEND***
My Baby is always excited to go in. Service is friendly and the Vet inside is great. It’s not the closest location to me but it’s worth the drive. My favorite part? The Groomers!
I have a German Shepard/​Husky mix. Every 2 months we go for the De-​furminator & after a great suggestion we tried the Chi package this time. Little cheaper & she smells amazing. You know you’ve found your place when even your Pup is excited for a bath. All the girls are super friendly & they take great care of my little girl!
Definite worth the drive for me. Doesn’t take too long and the results are always consistently great. I am very satisfied that I can trust them and their work here.

They have everything you need for your pet needs. We are overwhelmed in here. Our dog is going to be a brat just like the rest of our kids.

The ladies that work there are always super nice at check out and there’s always someone around if you need help. One time I went in the morning and it was a guy who checked me out but didn’t seem to acknowledge me, maybe he was covering who knows. Other than that they always have reall good deals on cat food that’s why I go

Wow has this place seen better days. I’ve lived in this general area for over 12 years and used to take my then puppy here for weekly training sessions some 8 – 9 years ago. I’ve been going to the deer springs location for the past few years but stopped in here today (02÷7÷16) to get dog steps/​possibly a ramp. The store was sad looking, felt more of like a warehouse. Found my way back to the dog food area just because I didn’t know where the steps may be. Was approached by the blue buffalo food sales lady (not an actual petsmart employee) and she was very helpful and walked me over to the right aisle. The aisle had two petsmart employees on the floor with boxes of inventory scattered around. I was literally inches away clearly needing help and advice on picking out steps (they only had two in stock from what I saw) but was completely ignored and felt like I was invading their space. Don’t waste your time here, poor selection and ever poorer customer service.

This is the second time I brought our big German Shepard to get groomed and Leslie did an AMAZING job! He looks sooo much better! Thank you!

This was always my go to spot for my dog as we live near by (we go 1 – 3 times a week). The service is always friendly until 4÷8÷15. On ⁴⁄₁ I bought a 60 gallon fish tank from petsmart and all the nesssecary items to go with it (filter, rocks, décor, water additive etc) and spent a significant amount of money on the fish. Yesterday, ⁴⁄₈ I wanted to add fish but realized I forgot to get ammonia, pH, etc tests. At noon I went in to buy said items and took a looky at the fish, nearly every tank had 1 – 2 dead fish. I went home, tested my water and about 7:00 PM I went back. All the same dead fish were there. I decided I didn’t want to purchase fish from tanks where poor deads were. As I was ready to go a woman approached me and asked if I needed help. I told her I was planning on buying fish but after seeing the tanks and knowing for a fact many had been in there 7+ hours dead, I didn’t feel like I’d be getting healthy fish. Her reply? All fish die ya know. Well, Petsmart. You’ve lost me. My dog regularly is groomed there, all his food + toys etc come from there and I just invested in a fairly exspensive fish hobby that I was going to be stocking from your store. Not. Anymore. Treat your employees some common sense and how to get dead fish out of your tanks.

Well this was the location to go to until today, as of now you lost my business.
So I’m standing in line to check out and one of your cashiers is working with a customer so I am patiently standing by, well when she gets done she switches registers and another customer starts checking out, what the *****??? How did you not see me? Then to top it off she starts having register issues. After that I said why waste my money on a Petsmart location that doesn’t want me here? I simply put my stuff down in one of the aisles and left, I’ll go up the road and spend my money on a place that wants me.

Professional
Courteous
Kind
Knowledgeable
Decent prices and great pet products

I went with my daughter yesterday to get her first fish and was surprise by the great workers. They were nice staff I was greeted and attended very nicely .
Thanks for helping me find a fish for my daughter
It was clean, stock up on merchandise and the cashier was very polite.

I must say I was very impressied with April’s knowledge and expertise. I’ve been in numerous times and they never disappoint. Other Petsmart locations are good, but this has been the best so far. Recently lost a reptile (RIP Rosebud) and went to browse for another. Left with a new snake. April was fantastic and knew her stuff. She was very friendly and helpful, as was the rest of the staff. This is not the most convenient location for me, but it is totally worth a small inconvenience. Definitely will return.

Not an extraordinary store to purchase pet accessories, but it’s close proximity to PetCo will make sure you get what you’re looking for.

Always had a decent experience until today. Went in purchased a decent amount of food and treats. There was a 5 for 10 deal on canned dog food and didn’t notice until after I paid that they never gave me the deal. So I walk back in and show him the receipt. He goes to the back and tell me theres no such thing. I go back there myself and I can see were they ripped the deal ticket off. I told him it was there and that I chose this brand for that reason. He told me I was mistaken that there wasnt a deal. I left went back out to my car and grabbed everything I bought and told them I wanted a refund. I don’t care about the 2 dollars off the food. I care being lied to and told I’m mistaken when I’m not. Especially when its somewhere I spend thousands apon thousands every year. Its not my fault your staff lagged behind on their duties and forgot to take down the tag if it was expired. Which is what I’m guessing happened? All you had to do was relay the truth and I would’ve accepted and left. Instead I went across the street to Petco where I found it to be cheaper and they had better selections of quality food. So I should thank you for that and that’s where I’ll be spending my money from now on. So hard to type on the dang smartphones haha.

3.5 stars
Clean and well stocked store. Every time Ive had to interact with an assosciate, theyve been helpful and courteous. My only complaint is that alot of the items are very over priced. If its offered at WalMart, you can find it significantly cheaper there. Otherwise, I guess you’re stuck getting it there. All in all, ok.

The crew knows us Bcz we buy crickets every few days for our 7 fire belly toads!
Super friendly every visit.
Would never go back to the neighboring petco after looking at their filthy fish tanks !!

Very clean and well kept. I went there to get my cat some christmas toys… I loved their selection.

This petsmart is clean and is very well stocked. My only compliant is that I get all these weird looks coming into the store and going straight to the cat section. I was completely ignored. It was an awkward experience to say the least.

Pets! Pets! Pets! Pet Smart! Pets Mart! PetSmart! Wow, the possibilities, and that’s just in the name! :)
PetSmarts are indeed a chain but like most big business chains the stores can be completely different from location to location.
Craig road PetSmart is definitely stocked with all the regular items you usually come for to care for your furry, or not so furry (reptiles, hairless cats, birds, rocks, etc.) friends. However, I find this location to be just plain average. It’s like the store isn’t trying to be anything more than just the minimum. I know, I know, well what do I expect, it is a chain after all. But, when you compare this location to some of the others in town you definitely can find a difference, and where you find differences you find expectations, and expectations leads to having favorites! We all know what having favorites mean… it means you end up visiting that particular location more regardless of proximity.
The store isn’t as big as the others ones in town I’ve been too (North 5^th/​Deer Springs and Rainbow) so the layout and floor plan seems crowded and scattered. It also isn’t as clean or well kept, and the store is just poorly lit. I don’t know if they’re trying to save money on electricity, but some efficient lighting would be good here, especially since you’d like to see where you’re walking and avoid any pet droppings leaving with you after your visit.
The upside: This location did have really friendly service. Most PetSmarts are notorious for saying hello and welcome, etc. But, this location seemed to have employees that were a lot more genuine and just plain happy.

After having a HORRIBLE last grooming visit elsewhere, my two puppies were a little gun shy going into PetSmart for their haircuts.
I have 2 dogs and they were finished in 2 ½ hours!!! That is amazing in and of itself!
My doggies were lucky enough to have Crystal grooming them and she did a fantastic job. They both have curly hair and it can be a pain to get the cuts even, but she did an outstanding job.
I highly recommend Crystal at PetSmart on Craig for all your grooming needs!!!