Stanley Steemer of Charleston, SC

.Bruce and Dina have owned their Conway, Myrtle Beach franchise since 1986. I had never used their franchise before, but had Stanley Steemer come out many times over the 16 years my wife and I lived in Dallas, TX, as we liked the hypoallergenic results. Stanley Steemer is the first carpet cleaning service to earn the Asthma and Allergy Foundation of America certification, removing an average of 94% of common household allergens from the carpet they clean. It is a tough competitive business, though, with all the «chemical» carpet cleaning services out there.
The two man team (Alfredo who has 11 years experience with S.S., and Travis) showed the professionalism and experience only a good franchise owner can teach. Keeping employees that long (11 years) is an accomplishment in and of itself in any business these days, IMO. Besides doing a quick and safe (no damage) job as I requested, I asked Dina to tell whomever she assigned to me, that they not try to suggest other services they sell, this one time, as I was in a hurry to get many things done, due to going out of town the next day. I knew that the carpet would take time to dry, due to the fact that we had many errands to get to that day before we left. Alfredo and Travis actually did as they were told, even though, they probably earn extra money by educating carpet cleaning customers to a potentially valuable opportunity, and then they made it easy to pay for with any credit card I may have. I was so pleased with the overall experience that I tipped each of them $ 5.00, which I had never done before with other S.S. employees. They also got out a number of old stains (one creosote petroleum based stain was greatly improved to my satisfaction) even though I hardly ever vacuum, and had never professionally cleaned this carpet in 8 years due to «out of state» family challenges. Before they came, we were considering buying new carpet, but now we feel we can get more years out of it. We’ve bought mats to cover the extreme wear areas that no carpet cleaning service can fix, and this should extend the life of our 8 year old carpet even further.
I should tell you that my wife and I spent a half day before S.S. came, making sure that all electrical wires, floor lamps, floor heaters, etc. were out of the rooms to be cleaned. This speeded up the whole process, and benefited us, as well as the S.S. crew. The less obstacles they have to deal with, the better (and quicker — 1 ½ hr.) the job they do, as they don’t have to move your «stuff» out of the way. We also opened all window blinds with the louvers pointing downward for the sun to get on our carpets. When they were done, we turned the heat up in the house, and put two floor fans on, and pointed them down on the carpets that were just steam cleaned. These things made our olifin short fiber carpets be dry in about 3 ½ hours! We were thrilled, as that gave us more time to get ready to go out of town the next day. Bruce and Dina have «slip and fall» insurance for their crew, but my wife and I don’t, so walking on dry carpets is also a safety concern for us.

Wanted a thorough cleaning as I hadn’t cleaned my carpets in a while, I live alone though so they weren’t real bad. They arrived on time and were well organized. When they were done I did look it over and it seemed okay, but she made the comment «I think we made a difference «, for $ 300.00 dollars I would expect more confidence than that. After they left I saw several spots they missed and an area where they had sprayed an antibacterial agent without running their wash over. If you use them check out the job thoroughly before signing off.

Ernest and Andy were a great team. Super efficient, incredibly polite and they got the spots out of our carpet. This company has a great process — reminder call a day ahead, a call when they are on their way, and arrival well within the scheduled hour. I won’t use anyone else except this company to clean my carpets!

Michael and Jorge came to our house and got right to work. The carpet and tile cleaning went about as I expected. What wasn’t expected was that I would occasionally catch one of them literally on hands and knees wiping at some hard to reach area. Our carpet looks better and the kitchen tile looks a LOT better. Next time we call Stanley Steemer I hope we get these two guys.