Thompson Stone & Marble

We purchased a granite countertop and sink through Lowes along with a tear out of the old countertop. Lowes contracted out the work to Thompson Stone and Marble. We visited their store to review the stone slab prior to finishing and all seemed to appear fine. Several weeks later the install was completed and again everything seemed to go fine until we had the opportunity to closely review the project. We discovered that the countertop had several areas that appeared to be heavily scratched or gouged and that the sink silicone was peeling out from between the countertop and sink. We immediately called Thompson and they were to visit and make corrections. The day of the scheduled visit we waited all day for the visit as they expect that people have nothing better to do but sit around and wait. Finally after a wasted call to the store we received a call at 6:30pm from the service guy who stated he was some two hours from us and could be here at approximately 8:30pm if we wanted. We told him that was too late and not acceptable and to have the office to call us with a FIRM reschedule day and time. Apparently Thompson feels that if you just ignore the customer the problems will simply go away since we never heard from them afterwards. We decided to contact Lowes who made arrangements for someone else to visit to correct the problems. My advise is that if you purchase these type products from Lowes or Home Depot investigate who the actual contractor will be prior to signing the contract.

I paid $ 4,000 for granite countertops and a sink. I visited Thompson’s location on 544 and approved a slab and sink. The next week, Thompson installed a sink that I never saw and which is so small that it belongs in a motel room. They have so far refused to acknowledge their mistake or make any offer to correct it or compensate me. I have since talked to other people who have had similar experiences. Do not do business with this company!
They are a sub contractor for Home Depot which is where I made the initial purchase.