Elko Spas Billiards & Pools Sales & Service

I have worked with the owners multiple times. They are professional and can help with pool or spa repairs.
You have to go check out their showroom! It is amazing and will give you so many great ideas when building your home, back porch or man cave.

I purchased a hot tub several months ago. Yesterday, I arrived at the store and spoke to the young lady who was very helpful. I asked her for a service call since I was having problems with my water chemicals. I was willing to pay to get the issue straight. the young lady filled out a form and stated that I would receive a call before the end of business from Kim. After 26 hours without a call I called Elko. Another lady answered the phone. I told her my dilemma and that no one called. She stated to me that she worked on the service schedules and that she was going to do the requests tomorrow which is Friday and it would be towards the end of next week before anyone would arrive. I advised that it would have been nice if someone would have taken a moment to call me yesterday to share this info. The employee then stated that she was out for a funeral as if I should have known. I stated sorry to hear but the funeral was not my issue someone from the company should have called and at least advised us of the delay. I would have been more understanding if I felt the employee cared. We were assured that Elko would be there to help through any issues before the purchase but I see that they are only interested in the purchase. I paid cash and there was no delay in accepting my payment for the hot tub. Don’t waste your money. Go somewhere that has a good service dept. I am very disappointed in this company. I hope that Kim and her husband do not train their employees this way. I have also sent this to the company who manufactured our hot tub. I am tired of paying out money only to be treated poorly and ignored.