Crown Reef Beach Resort and Waterpark

Excellent pool and outdoor facilities. The beach is clean and very close by. The rooms and the building could use a freshen up soon.

The WORST place to stay in Myrtle Beach. Open construction everywhere. Took 15+ minutes to get an elevator. Very confusing layout. We weren’t given the rooms we paid for. Our new rooms were infested with beg bugs and they had false advertisement about their pool facilities. Would never recommend this place.

I was in town for a competition with some middle schoolers. Thought it would be fun to stay with an indoor water park. Time frame February and weather 20 – 30 degrees! Kids loved playing on the slides and the hot tubs did have hot water. I’m not a fan of outside room doors and we about froze going back to the rooms. However, that wasn’t the issue. The issue was zero hot water for showers! Not just the first night, the next morning and the next night! I was only offered 20% discount for our stay. The rooms were fair but dingy. I felt like I was in a cave. The indoor pool was so steamy that it was almost impossible to keep an eye on the kids. I didn’t think that was safe. I will never recommend this place. Way too many other options to choose from.

BED BUGS!!! My Worst experience evah!!! So many complaints about this place. The view was nice, but not worth the issues. Only 1 elevator for the entire building and being on the 8^th floor made walking the stairs hard. No housekeeping service for 4 days. No towels and had to beg 2 days in a row for towels. You could hear the plumbing. Building is old and outdated. BED BUGS!!! found in the room. Place was dirty. Loco Gecko had terrible service and food was cold. Bar ran out of alcohol. Indoor pool had so much chlorine that it burned your eyes and trouble breathing. Hot tub was dirty and had clothing floating in it. I have travelled around to different places and this is hands down the worst experience. I called the guest services to complain and they said they were well aware of all the issues and gave me a comp for the entire stay. I would definitely not recommend this place and I would have gone somewhere else the first night, If I knew how bad it really was. I went to their website and the photos really made it look like a fun place to stay and visit. NOT the case at all.
I can’t blame the staff because they were overworked and not nearly enough staff to cover. This was a management issue. We were put there by a vacation club and I even complained to them about this place. They said they would not use them again based upon the number of complaints they had received. I am not one to give a bad review based upon one inconvenience but the entire experience there was awful. This is the reason for such a bad review.

Stayed twice. Price outweighs any issues with the aging facility.

Stayed in the winter, great room rate beautiful view. Spacious room sleeps 6, king and a Jacuzzi. Very clean, new kitchen, etc-​floor tower 2. Pools were heated to about 80, it is winter and kids were playing in the water with no complaints. Most of the food venues were closed but the hotel does say «seasonal» for these. Bed was comfortable, could not hear our neighbors. Yes the property is older but people bring tons of kids through this place so I do not blame the management for not replacing trivial items like lamps and curtains for estetic purposes only. All the furnishings were clean and we’ll kempt, just aging. Great value, glad I stayed to get an idea for summer.

We just got back from a weekend at Crown Reef. Check in was easy (other than finding where to check in). The girl at the front desk was nice and we received a 10 dollar certificate to use at the resort, which was nice. We went to our room in tower one on the 8^th floor. It was awful. The floor was sticky, and the bathroom was dirty. The worst thing was the awful smell in the bedroom. It literally smelled like urine, and was worse when he AC unit turned on. The front room smelled like smoke. I immediately called the front desk and complained and the girl was so sweet. We were moved to tower 3, 10^th floor. This room was better. no smell, cleaner bedroom, and newer furniture. This room still had its issues though. There appeared to be blood on the carpet in the living area. We wore flip flops the entire time. We didn’t dare sleep in the pull down bed. It was filthy behind the bed, and the mattress area was dirty. The area where the pull down bed was, had peeling paint on the wall. There were holes in the walls in the living area. Also not enough seating in the living area-​Very uncomfortable couch and a hard chair. The dining room chairs were dirty. The bathroom was just ok. Could definitely need a deep clean. It’s tiny and the lighting in the shower area is terrible. The kitchen is just ok. No dishwasher.
We didn’t want to move again, so we just sucked it up and made the best of the room. For the price though, I really expected more.
One thing I did appreciate was a phone call from the front desk to make sure we were okay in our new room.
Some of the great things about the resort–
–the waterpark! We loved it! The slides are so fun and my boys couldn’t get enough of it.
–the coffee shop, ice cream shop, bar, and arcade are AWESOME!
–we loved the heated pools!
–almost all of the employees we had contact with were awesome and accommodating. Chris at the waterpark was the best! :) very personable and kind!
–anytime we needed anything from housekeeping, they were fast and accommodating.
Not so great things–
–Very very outdated and dirty rooms. Reminded me of something off of an interstate, not a «resort» hotel.
–hotel needs a good scrubbing and repair. We noticed s lot of broken lights, buttons, signs, and just all around not very clean.
–elevator is old and creaky.
–check in area is a little confusing to get to.
–kitchens need dishwashers. Hated how the kitchen is in a «hall». Not the way it’s depicted in the layout photo online.
I wish I could give more than 2 stars, but the dirty unkept room just turned me off. I sent my husband out to the store for febreze and Clorox wipes. thank goodness for the fun arcade and waterpark, otherwise we would have found a new place to stay for the weekend.
We most likely won’t return unless the rooms are updated and the hotel area undergoes a major deep clean.

Hell hole! Bugs in the room. We will never return!
Stay some where else or save the money for something better.

I’m here at the hotel now. I knew it was going to be cold while we were here so I called to make sure there was an indoor pool. I was told yes and the slides are also indoors!!! it’s now 60 degrees and not an indoor pool nowhere!!! We will not be coming back you guys lied and are false advertising and I will be sure to write a review on every site I can find!

The hotel was average and what I expected. Our room was on the top floor so the biggest complaint we had was the elevators! It would take anywhere from 15 – 30 minutes just to get an elevator.
Our bathroom was pretty gross, the toilet sang to use for a good minute every time it flushed. The tub was so disgusting I was terrified to let my kids take a bath, it was a jacuzzi tub that looked as if there was mold around the rings.
Housekeeping was wonderful. The game room was nice when it rained and gave the kids something to do.
Don’t even think about getting a seat by the pools, people go out and «save them» by 8am and there’s no seats available.

We stayed here four days for Labor day weekend this year. It was a fun experience we’d never forget. The pools and hot tubs are great. The breakfast buffet is great too. The arcade is filled with alot of variety games to play.

1^st of all… The reviews of this place are a little harsh. Someone mentioned «the hallway carpet was wet» well being as it has outdoor hallways, what do you expect??!
Yes it’s an older hotel, yes it smells like an old beach hotel and the elevator buttons are in dire need of being updated… But, this place has a full kitchen which was spotless. I mean the refrigerator, microwave, and oven had not one single speck of food or dirt. (We are competitive bodybuilders and staying here was a «bodybuilders dream») the fact that we could cook food and not have to prep every meal in advance was wonderful. We didn’t have to bring any cookware or utensils. The pillows were also really comfortable and maintenance is fast (the tub was clogged so we called down and went to lay out, it was fixed by the time we got back 1.5 hours later) For a cheap convenient hotel that’s Oceanfront in Myrtle, we will plan to go here again…

Being an elite we tend to refer to Unilocal a lot when deciding on just about anything. Whether it be food, vacation, hotels, stores, even my gym selection. This time I didn’t refer to help when booking the
Vacation to The Crown Reef Resort. If I would of I may not of booked based on the reviews below. This is a perfect example of taking the time to read the reviews. A lot of «Yelpers» are not «Helpers» at a. They only write a review when something is bad or doesn’t go their way which totally defeats the purpose of Unilocal.
I didn’t actually read the Unilocal reviews until after my check in. Keisha, who worked the front desk and adored me with check in was extremely nice, friendly, and welcoming. However this resort is huge and I was having a very difficult time figuring out the map. I called the front desk and got Laqueesha on the phone (pardon if I misspelled her name) who was so rude And worked me up so bad when I needed help that I instantly did what some others might do. I almost came on here and gave a one star review because of Laqueesha’s deplorable behaviot, but that isn’t fair to the whole experience and now I am very glad I waited to post this review.
I stayed in room 439. Double queen beds with a full kitchen, bathroom, eating area, and balcony. My room was spotless. I did my bedbug check like I do everywhere I stayed and I didn’t find one hair, one dust particle anywhere. Reviews below screamed of a dirty facility and that was NOT my experience. And I am anal! My parents have owned a series of restaurants over the years and I tend to notice things that other will not notice. My room was
Emmaculate! I posted pictures to support this.
Balcony allows smoking– HUGE THING FOR ME!
I heard of slow elevator service– this has been fixed. I was here for five days and had no issues with the elevator what so ever.
I heard of people complaining about not getting towels– I have no idea what they are talking about. This was a holiday weekend. My cleaning lady was a friendly Jamaican lady who was willing to go above and beyond for any request I had! I asked for extra towels I got it. I asked for an extra bar of soap she gave it to me. She asked what I thought of the room and seemed genuinely interested if I was happy
Crown Reef– your cleaning staff was constantly cleaning, wiping, dusting, everywhere I went and they seemed happy! I ran into a manager who asked me how my stay away, if I needed anything, and proceeded to explain some of the improvements that have been made over the years. He seemed genuinely proud of it and he should be. I had a great experience from beginning to end. The bar staff by the pool, people operating the water rides, maintenance staff, everyone was super friendly and willing to go above and beyond for us. I had staff help me park my car.
Water rides– so much fun. I was screaming like a little kid each time
Pools– there was three that I saw. Two outdoor pools, one indoor pool, a lazy river, and several hot tubs. I didn’t make it into a hot tub.
There was private beach access– I will say this. You guys are out of your mind if u think I’m paying $ 35.00 to rent two chairs and an umbrella for the day. Thank god I had packed my chair and umbrella.
Breakfast buffet– this is th real deal breakfast buffet. There is an omelette station and a waffle station. The foods that were available were biscuits with sausage gravy, grits with sautéed fruit, fresh fruit, home fries, sausage, bacon, scrambled eggs, clearly options with milk.
Our servers were really nice! They brought coffee and juice, were very attentive and friendly, and offered to go cups for our coffee or juice. I noticed A LOT OF YOU DID NOT TIP THEM! Yes it is a buffet but they are definitely working hard And throwing a few dollars down doesn’t leave you broke. They were working just as hard as a diner waitress would.
Game room– definitely a boardwalk setting and I had fun!
I had a great vacation, a great experience! I will be back. Thank you Crown Reef for making my 2015 vacation special!

Well it is cheaper then other hotels, but…
If you don’t mind crappy food, roaches, line for elevators, unfriendly personnel, outdated pools, but beautiful view and water slides included in price, then this is you place!!! I will definitely get back to Myrtle Beach, but never to this hotel!!!

I don’t have anything positive to say… And I came in with an open mind. All I wanted was a last quick beach trip before school starts. I realize the hotel can’t help that it’s raining, but they could ensure guests aren’t smoking in the enclosed pool areas that say No Smoking. The bathroom for the pool was a glorified porta-​potty. It was disgusting. I never got the call that my room was ready. I had almost made up my mind that we were leaving (before truly checking in), but the manager encouraged me to come check the room out. I checked in and the room is very basic. Bare minimum. Bedding is sparse — no comforter. Kids aren’t complaining and I’m trying to have a better attitude, but this is NOT what I expected after seeing photos online. First red flag should’ve been that staff didn’t seem to care about customer service!

Don’t even consider it!!! I can’t formulate complete thoughts after a full week here. We should’ve left on day 1. Disgusting roaches in the room & Palmetto bugs in the halls & on the balcony. The glass elevator is so dirty & nasty behind the glass that you don’t want to touch the wall. The common outdoor walkways were completely filthy. Brownish stains in the pool & lazy river. All doors required you to slam them to close them.
We complained about the roaches & a manager called the exterminator who only treated the kitchen. We continued to see them throughout the week. We eventually bought Raid roach spray.
Kitchen & tub/​shower appeared to be brand new. But the bathroom vanity was old & a little creepy.
I understand upgrades take a lot of time & $$ but the easy things to fix should’ve been fixed. Like cleaning the floors for example.
On check out day, 1 of 3 barely working elevators died so ppl waited in excess of 30 minutes sometimes. One little girl was trying to get an empty elevator for her grandfather who was in a wheelchair but every time it got to her floor, it was full. I felt so bad for her. My children & me left my hubby with the cart to start taking small things down 8 floors to the car. Just horrible.
First time in Myrtle Beach & fortunately we enjoyed everything outside the hotel otherwise we would not come back. The city should get involved. Could jeopardize Myrtle Beach commerce. It’s THAT bad! SMH

Lets start by saying we booked our hotel back in March/​April. We arrived for our family vacation August 12. When we got to the front desk (i had a $ 5 balance because they said i could not pay everything off) Jim was the front desk person. He was not very friendly, he asked for the card i made the reservations with but i advised him Bank of America sent me a new card a few months back and i no longer have it. however, i have my conformation paperwork in hand my drivers license, which matches all the information, along with being able to show him the payments i made through Bank of America on my app. He said none of that mattered and without my card he would have to refund all of my money and then recharge me. I asked for a manager, who he went to speak with but she didnt come out. After going back and forth a little longer Emily finally came out. Ugh Emily was by far the worest. She explained to me this is the procedure and to look and see how on my app what the last 4 digits were i told her BOA doesnt show that and she said well my bank does. I told her that doesnt follow truncation laws but whatever. I told her i can show you the payments i made which match and here is the reservation conformation that you all sent me. So if my conformation means nothing why the hell did you all send it. She shrugged her shoulders and looked at the payments. 2 were missing based off the dates so i told her let me use the computer and i can change the date but i cant do it by the app. She told me no. We argued longer and finally she let me and my family get our room. Mind you i jusy drove over 8 hours with my 2 and 3 year old.
So they gave us no directions to get to our room only that it is in tower 2 which happens to be across the street.
The rooms are pretty small but they were clean, ocean front and the pool is nice. The «tot pool» isnt a pool at all but sprinklers. The upside is that you can take your little ones on the water slides with you. There all a lot of hot tubes and no one cares if the kids get in which was nice. There is no one there to enforce people not swimming in the lazy river and to stay in the tubes or to enforce the no smoking in the pool area.
There is a bar by the pool along with a bar/​restaurant on the lobby floor which you can walk down to the pool from there. The bartenders werent the friendliest but the drinks were good. There is a dj in the evenings and the hotel does do events during the day with the kids but we werent told that of course.
The arcade is nice for all ages and the food was good and responsibly priced at the grab and go.
Loved the fact the kids could bounce from the beach to the pool all day long.
The staff here wasnt the friendliest, our door to our hotel room didnt shut right you have to kick it open. I wouldn’t stay here again, there were plently of other resorts that we will look into next year but Crown Reef would not get my money or reference ever!!!
The elevators barely work to the point where the door barely opens people had to push it open to get on and off and if you push more then 4 floors the elevators reset (i was with a larger group 5 rooms altogether) none of which were on the same floor so when on the elevators we would push the first 4 floors, once one family got off the last family could push there floor.
This hotel isnt really close to anything either so be ready to drive.
Just dont waste your money and find a different hotel.

We absolutely loved our stay. Although the rooms were setup extremely weird. Very close to attractions and convenient. The kids enjoyed the water park, slides, lazy rivers, and pools. The only thing that sucked was their ice machine was out ALL weekend. We were told by guest services to get ice from the arcade. A lot of the workers were rude about it. Come on people, it’s ICE. Other than that the staff at Crown Reef were fantastic.

Our stay wasn’t too bad, we had an updated room or what you would call updated. We didn’t have a kitchen but we did have a mini fridge with plenty of space, a microwave, a safe and a flat screen tv. The only problem with our room was that the door did not close and lock properly unless forcefully closed.
The pool resort was nice, lots of different pool areas. I also liked that the children water play area and 2 pools were covered to eliminate too much sun exposure. There was not enough lounge or beach chairs to go around. I feel if you’re not going to use the lounges to sun bath and just to hold your things. You should only be claiming one.
The elevators are super slow and one of the elevator areas smelt like piss from the portapotties next to it. I almost cut my toe open leaving our room because of the a/​c units back panel falling off and just laying there on the floor.
Yes this hotel needs some major renovation to catch up to 2015 but I could say that about the whole South Carolina area.
Another thing I found delightful was watching a couple go at it like bunnies in one of the pools from our balcony at 4am. We screamed and they scrammed like cockroaches, but like cockroaches they returned 10 minutes later to finish. The pool should be closed after a certain time. Only makes me wonder how many other couples have done the deeds in the pools children swim and play in all day…

This is hands down worst place I have ever stayed. Room service is under staffed or just dont care. They would take towels but not leave any new ones. Had to call room service nightly to have some brought up.
Second the elevators are old and slow. Could stand waiting 20 minutes before coming. Dirty and sticky. Could use a major over haul.
Restaurant was under staffed also. Long waits and food was decent enough. Breakfast was good but over priced for what it is.
Pool area was best part of resort. Plenty of pool space and kids loved the slides. Easy excess to beach from pool area.
Very disappointed with they accommodations. Will look for better option next year.