Everyone here was extremely helpful. Even though they were busy, I felt very welcome. They did a free 10 minute check up to make sure they knew exactly what the problem was, and ended at the same conclusion I did(needs a new battery). Why I took two stars away, and maybe this is too harsh, is because during that 10 minute period they very helpfully diagnosed my macbook, the technician changed a dozen of my setting. They were not important settings, but stuff like: The top right no longer showed the day and date, just the time instead. It also did not display the battery percentage, just a picture of the battery instead. Macbook no longer required a password after computer was closed. Default browser was no longer firefox. «Tap to click» turned off. There were about 12 totally unnecessary changes that, again, are not a big deal and very easily fixable, but also gave rise to too many instances of me cursing in my head and thinking«what? that too? why? why? that makes no sense.» Let me reiterate: Amazing staff, super super helpful and supporting, I AM going back to them to install a new battery next week because they are that great, and also they might make annoying changes to your computer.