U.S. Safe Company

Saw the Cannon safes at Costco. No one was around so I took a flyer and looked into each of the safes they had. Decided on a particular size, but didn’t know the differences between the models. Went home and did some research.
I saw reviews of how the locks were not very well made and people had problems with them. I also read reviews about how bad delivery service was. I was skeptical about buying so I picked up the phone and called the sales person, Jim, on the phone to ask about my concerns. He wasn’t trying to upsell me, but he kinda gave me a good response to each of the negative reviews I read. He first told me that it’s always better to get the electronic and rotary style lock so there are 2 ways to get in the safe. He did say that the parts are 100% lifetime guaranteed, but labor was only 1 year. I was concerned but at least he was honest about it. The second issue about bad delivery and not delivering when promised. He said that depending on what they have in stock, especially during xmas holidays, there are longer lead times but can make timely delivery for in stock safes (vs back ordering a safe).
I went into Costco again and I met Jim. He remembered our conversation and called and texted his home office to get information. He was a good and funny guy and appeared to be honest, so I bought the safe knowing that I could get Costco to stand behind me if something went wrong.
Bought the higher end model with the dual rotary and electronic locks. Told that the safe was in stock and that it would arrive between 2 and 4 weeks, but Jim said he’d call the home office and see if he could slot me in between deliveries in my area, but he couldn’t make any promises.
In 2 days, I got a call that because they had the safe in stock, they could squeeze 1 more delivery in their route. The delivery guys work for US Safes and they drove from southern California to the Bay Area to deliver their safes from the warehouse! They were on time, very, very respectable, polite, and very capable of moving the safe without damaging my home. One guy spent the necessary time with me to go over the safe mechanics and explain how things worked. I paid for the delivery and tipped the guys because they did great work.
I’ll amend the post if the lock breaks as others have mentioned. I’m looking forward to filling it up and keeping my items safe. Sorry to others that have had a bad experience, but so far, my experience has been superb.

I purchased a safe from US Safe from a Costco promotion in November 2014. I purchased it because I was planning to go on a one month vacation in December. When I purchased I was promised two things: (1) It will be delivered with 3 weeks. (2) The gun shelves will be replaced with regular office shelves. But none of these promises were met.
The safe was not delivered or nobody called me in 3 weeks. I had to call Costco to report the issue since I have already made the full payment. Finally the safe was delivered before I went on vacation but I had to pay more to get another model since they didn’t have the model I purchased at Costco.
The safe was delivered with gun shelves but I was told that they will send me the regular office shelves before I leave on my vacation. Now 3 months have passed and I haven’t got a call or the regular shelves they promised.
I am so disappointed with company. After selling the safe they don’t even care about the customer. I am still waiting for the shelves and if they deliver it as promised I will change the rating. Otherwise they don’t even worth one star.

I have now purchased three safes from Brian at US Safe and I cannot say enough about the entire process! They have the best prices (they beat Costco’s «sale» prices) and their delivery team is the without a doubt the finest in the industry! They will get my business and referrals for another 15 years!

I was in the market for a safe that provided fire protection, touch dial entry, reasonable price, delivery with setup, and an excellent warranty. US Safe in Murrieta filled that tall order plus a lot more!
My first visit to US Safe was pretty simple — I wanted to check out the safes and get some prices. Brian, the salesman was busy but very helpful. After listing what I wanted, he pointed me in the right direction. The shopping experience was fantastic — ZERO hassle from the sales guy with reasonable set prices.
US Safe is a distributor of Cannon Safes. Cannon safes offers (IMO), Hands down the best warranty on the market. My safe came with all the bells and whistles that most other companies make you spend extra on (power, data port, usb, touch dial entry, 60min burn @1200, door kit… etc). Check out Cannon, I think you’ll see the value compared to many other companies.
The US Safe folks offered the best and cheapest delivery and setup I’ve found. Most quotes from other companies were $ 175 all the way to $ 375. For my particular safe, the cost was $ 150 to include being bolted to the ground. The two delivery guys drove up in a smaller delivery vehicle with a simple «US Safe» on the door — nothing fancy at all. When they pulled the safe off the vehicle, they left the cardboard box around the safe in order to conceal what was being delivered. The two guys were very nice and were pro’s at their job! Seriously, probably the best delivery experience I’ve ever had. They took the time to ensure it was properly placed where I wanted it. They both walked me through some of the setup process and ensured I was a happy customer.
US Safe is truly a stand out company; offering a great product, excellent customer service at an affordable price.

I went to the gun show at the OC fairgrounds looking for a good fireproof safe. We have a friend who had quite a fire scare recently, and another who had their home broken into. ‘Nuff said, time to get a safe. I shopped around, and settled on U.S. Safe because they sell Cannon Safes, which have a great warranty and are loaded with cool features, like usb and power connections for storing a hard drive, interior lighting, and high quality fit and finish. The owner, Brian, was working their booth and was really helpful and didn’t try any hard sell crap. I checked out the safes and took a brochure, because who buys a safe without thoroughly price-​shopping? Turns out, U.S. Safe has some great prices. So why am I giving a safe company 5 stars? The service — these guys were cool, no-​hassle, no pressure, took all the time I needed to explain how it worked, how the warranty process goes, and they use their own guys to deliver the safe. Not a couple of drop-​it-​and-​run, you-​figure-​out-​how-​to-​get-​it-​in-​the-​house brusque yahoos, but two polite, very helpful, totally professional nice guys who really went out of their way to take care of my floors, walls and driveway.