Quest Diagnostics

I tried to deal with a bill for my 95-​year old Dad. He is on Medi-​care. One would think he would be covered for a routine lab test.
The first problem: I had to go through three and a half minutes of prompts before I could get even an option for a representative.(My phone indicated it was literally 3 ½ minutes) Well, that would have been exasperating enough. But wait… there’s more! I finally got to the billing prompts. There were two choices… pay my bill or hear the balance. WHAT! I needed to challenge the bill not pay it. And I all ready know how much it was.
I waited.
A second time it repeated the two prompts; no other choices.
A third time it repeated the same two prompts.
I waited
trying to figure out what to do. Finally, after some silence, a representative came on. Good thing I hung in there.
The representative sounded like my inquiry was ruining her day. It was rather unpleasant. The next day I called again to get some clarification. This representative got all my information, then asked what state. I told him California. With out an other word to me, he put me back into the prompt system to start all over.
I hung up.
When I tried the third time, the representative was just as unpleasant as the first one.
Well there you have it.

MUST READ!
I will completely have to agree with previous reviews when it comes to front desk staff. She was not friendly at all but not rude. She did NOT greet us, she did NOT provide a smile and she did NOT seem to enjoy her work. She just asked us to sign in and she’ll call us… (As I hold lab paper in hand asking if she would like it).
During the time I waited she had two MEN come to her window and her whole demeanor CHANGED! They got a smile, she reviewed their paperwork, she even looked in computer to help them??? WTHeck??? Thirsty chick for sure!
But my review is on the actual lady who took us to the back room to draw blood on our Son for the first time! WHATS IMPORTANT HERE & TO ME!
She was completely different! She was sweet and walked him through what she was going to do. She even explained the instruments to him and was completely professional.
SIDE NOTE:
Although, the thirsty chick in front was clearly no help don’t review them on who takes your insurance information. Review their overall experience because after all you still trusted someone within that company to stick you with a needle. Just a thought before judging.

The last couple of visits to the Hancock location I was fortunate to have Reyna as our phlebotomist… My Mother is 92 and sometimes drawing blood can be an ordeal of sorts, given the fact that her veins aren’t what they use to be. Reyna showed an exquisite compassion to her specific needs, especially given that the office were closing and had allot of moving parts going on.
Reyna was able to slow everything down which kept my Mom calm and relaxed. She is a superb professional and seems to care about people and how to do her job right.
Quest is very fortunate to have an individual with such a strong understanding and caring touch not commonly afforded to the general public these days. My Mom even commented «That lady was sure nice and gentle».
It’s great to know special people the likes of Reyna are still out there making a positive difference in there particular fields of endeavor. Hat’s off to you Reyna.
Gil A.

I have been here several times. The parking and location is easy to find, main entrance to the right. Seems like the majority of their work is drug testing for job applicants. The staff is nice and to the point, and very busy when I come in. The office is clean and the staff look nice. I find getting an appointment (online) is the easier way for me, especially if I have to fast before the appointment. I like their web site where you can get your test results before my doctors appointment. They do ask for credit card and warn you it could be from $$ to $$ after your insurance pays. Other medical companies operate the same way.
I was in and out, they took my blood fast and painless. That is all I need.

The staff here is EXTREMELY RUDE and LAZY. They tried sending my daughter to another lab because they said they dont except her insurance. She is covered by 2 difference insurance plans. I said told them I know they except Tricare and they acted like they didnt see thay she was covered. Then the girl said oh well you will have to pay a co-​pay. I told her that’s fine. Funny part is, I didnt have a co-​pay. Flat out lazy! They were just trying to send us over so they had on less patient. I will never go to this lab again.

I highly recommend to come after the lunch hours to have a quick and easy experience here. Today I did not do that and there was a fairly long wait and my blood withdraw was EXTREMLY rushed.
She ran into my room, threw the paperwork down, strapped my arm and took the blood all in like 5 seconds. It made me very nauseous and light headed because I didnt realize she was actually going to take the blood that fast.

Horrible, Horrible Staff. I am a caregiver for an elderly patient. We came on a Tuesday to get blood drawn. My patient was in a wheelchair, they didnt even talk to her. Like, she wasnt there. Never did i get help with a door or anything, while trying to get her in with a wheelchair. While we were waiting another person had a dispute as soon as she left they talked about her. We had to come back Thursday for more Blood tests and a urine test. They gave me attitude, because i need a colinder for the pee sample for my patient and didnt even offer me gloves, i had to hunt them down myself. Then argued to do the blood first, when my patient was already needing the bathroom. These people are in the wrong business. HORRIBLE! Nothing but attitude.

The staff here are horrible. The receptionist was very snappy and demanding. Th phlebotomist was rude, I asked her to NOT tell me when she will poke me, and she made it a point to say «ready, go.» Really?
Walking out I was right behind an employee that was going to lunch. She opens the door and keeps on walking, doesn’t even bother to hold it for me and my stroller (yes, she saw me). I will never go back, and will make the trip to Temecula!

Thank goodness I made an appointment because within 5 minutes of walking into the large waiting room it became almost filled to capacity. The main reason I gave it 2 stars is because of the front desk staff… VERY unprofessional. Each time I have been in there they never smile or acknowledge you. I was standing at the counter as they continued to walk past me and never said «hello» or «We will be with you shortly.» And as they sat there they continued to have conversations in Spanish between each other (loudly). Um, I can understand speaking Spanish to the patients that don’t speak English but to each other? My best guess is they would «switch» languages when they were talking about people or situation’s out in the waiting room as they didn’t want them to know what they were saying. And the one girl in front had so much makeup on her face you would think she was going out on a Night on the Town… Geez! Show more professionalism. Otherwise, the lab was clean. I still would go elsewhere next time and be SURE you make an appointment before you go here or you will be waiting quite some time with ALOT of other people

Absolute worst experience ever. Staff was rude from the minute you walk in. They tell you that they need to preauthorize your crediit card for POSSIBLE charges. They give you a range and when I refused they told me I could go to another lab. I pushed them to prove this new Quest Policy and they gave me a flyer on an Easy Pay option that they offer. Nowhere does it say it is mandatory. I stepped outside to call my insurance Co. And a few minutes later Esmeralda told me they would do it this one time. She then rushed me off the phone by rudely telling me they were closing. Be prepared when you go here to have a credit card although nowhere does it say you need anything more than your ID, insurance card, and doctor’s orders. They are basically trying to collect before billing insurance. My experience tells me that you should always cross reference your EOB with a ill before paying it. Since when does a lab charge a co-​pay which isn’t a set amount but a range. I heard them tell a girl in front of me that her charges could be anywhere from $ 126 to over $ 600. I am taking this up the chain because if this is truly Quest’s new policy we as patients should be made aware before using their services.

The staff is disgustingly rude. The blonde women who works there yelled at me in front of a room full of people simply because I waited to see If they need my paper work. An elderly woman walked up and a different blonde woman was extremely rude to her because she was confused and at the wrong place. It was on an abusive level. I would recommend not visiting this location. I can not believe they let these employees treat people this way. I walked out in tears because I was so upset.

I for one do not like this lab. My urologist sent over a standing order for me to drop off specimens when I feel like I have a problem. Several months ago I took a specimen in and my doctor never received the results. A week and a half ago I dropped one off, the lab called my home soon after I left the lab to say they did not have a standing order. My doctor faxed over another standing order & would you believe again… my doctor has not recieved the results. What the heck is wrong with these people? Plus some of the staff are not very friendly, they act like they hate there job (I say… go get another job that they like). I have no choice but to go there… very dissappointed!

Been here a few times for my blood work and glucose test for my pregnancy. Staff is attentive, never had an issue with them. The waiting room is a little cold but it’s out of their control.
I always get the guy and he’s very nice, don’t know his name, but he’s Latin or Mexican, very friendly. This last time I had to drink the glucose juice and wait an hour. I sat there for an hour and the last 10 minutes, lady came to check on me and ask if I wanted a blanket or wanted to lie down while I waited. I wished she had offered that to me sooner, but since it was only 10 minutes left, I declined.

I wouldn’t go as far as saying the staff is rude. I just felt they were very unattentive to what was going on. I am sure they take blood and samples all the time. To them it is no big deal. Just another needle and vial. But for me and my son this was his first time having someone take vials of blood. It is a little unnerving especially when you do not know what is going to happen.
I believe just a friendly hello and a simple question, like «do you know what we are doing this for? Do you have any questions about what is going to happen, anything at all aside from sit there, put your arm here, thanks your done.

Simply said, staff is rude. From the front desk to the phlebotomist. Very uncaring attitude which is just a shame. When you’re working with patients it’s extremely necessary to have a pleasant demeanor. Someone needs to educate the staff on this subject.