O’reilly Auto Parts

I have been going to this particular O’Reilly’s store for a few years now, nothing major, just batteries, brake pads, etc., and they have always had great customer service, but today they really went above and beyond.
I bought a set of front brake pads today for my 2002 Grand Prix GTP, and got the pads I thought I had bought before (MX818). I got everything ready to replace the pads and noticed that the pad material (on the new pads) had a lot less material than the pads I was replacing.
What I mean by that is the foot-​print of the pad material on the new pads was substantially reduced from the old pads I was replacing.
I called and spoke with Jon the manager and asked him to see if these were the same pads I had bought before, and they were not. The pads I was replacing were Wagner QC699, and I wanted the same pads with the same foot-​print of the pad material, in my book, more pad on rotor = better stopping power.
It was my mistake that I bought the different pads, not Jon’s, I got the pads I asked for.
I was kind of stuck though as I could not go get the correct pads with my wheels off and calipers resting on the rotors, so Jon sent his driver over to deliver the pads that I needed and I exchanged them and went back to work replacing my front brake pads.
Jon and O’Reilly Auto Parts really saved me a lot of time and headache today. 5 stars all the way!!!

Knowledgeable friendly staff. They know cars and they know how to work on them. They provided a couple helpful tips for my last auto repair project. Last time I was there to pick up new brakes one of the employees was outside helping replace a battery for a customer. That is great customer service. I am new to the area, and have found my place to go for parts.

Super friendly customer service and great prices on parts. If i had to say anything negative it would be the parking lot, but that’s not O’Reillys fault