Neurocenter

GREAT DOCTOR, HORRIBLE STAFF SERVICE. If you want a good neurologist, Dr. Boutros will fit the bill. HOWEVER, the office staff are pretty horrible, especially Jennifer. She is always rude on the phone. ALWAYS. She’s on a power trip. And this is from someone with 2 family members who have used Dr. Boutros for many years. We’ve had to deal with her for years and it is always a negative experience. She isn’t just rude, but she refuses to give the doctor messages or transfer you to him, regardless of how urgent the matter is, and says he doesn’t have a voicemail. Once we did see Dr. Boutros, he was great, diagnosed the condition perfectly, the medication he prescribed worked wonderfully, most likely saved a life. A year later, we had even more issues with her. When we finally saw the doctor, she had already made sure to tell him a different version of the stories than what actually happened (very manipulative) and had stonewalled us from speaking to the doctor over the phone. We tried to talk to him in person about these issues, and he really didn’t want to hear it. I wish he’d realize how much money and patients his rude staff costs his practice every year. One of my family members has the exact same issues with her & the other staff. She never acts like that to your face, either. However, the nurse who works with children is AMAZING. I wish they were all like that nurse! Some of the other staff members are nice, but rudeness is rampant in the office staff.

I have been cared for since 2012 at the Neurocenter for my MS. I have read a lot of the reviews for them on this site. If I didn’t know better, they would scare me off. However, based on my experiences with them, I can easily say that Dr Boutros is the best neurologist I have ever seen (and I’ve been seeing neurologists for almost 35 years). I prefer to see the dr than his pa and all I had to do was request the change. No biggie. As for his front office staff, I do kind of have to agree with some of the comments. I specifically ask to speak with a certain person (won’t tell you who!) and she is wonderful. I don’t understand all the negative comments. However, all you grumpy hard to make happy people can just stay away. I’m very happy here.

PROS :
The front office staff was pretty nice .
CONS: The wait to get seen by them was 49 minutes and I arrived an hour early. Unfortunately none of my records were submitted by my my primary care physician. So the appointment was waste of time. I didn’t get to see the actual neurologist I had to see miss macho the PA. Boy is she macho .! Cuts you off mid sentence after she asks you a question. cause she wants a direct answer. No tryin to explain yourself or give pertinent background information. No good bedside manner at all. Nothing like being concerned over having a new diagnosis like epilepsy. And not understanding it and then being treated like crap .
Needless to say it was a disappointing visit. I’ll be requesting a new neurologist.

I was terrified to go to this doctor after reading some of the reviews online but didn’t have a choice. So I didn’t too surprise but still very disappointed on not only the doctor but also the clinic staff.
My mother has Parkinson, On 7/​15, I made phone called for an appointment, Jennifer gave me first appointment on ⁷⁄₂₉ after I explained how impendency my mother was, well, accepted or not!!!. On 7/​29, Dr. was ok, just didn’t like to listen to what patient need to ask, but we still respected him and took medicine base on his prescription, first was ok until 8/​12, my mother vomited for whole day and had diarrhea, due to my mother has Parkinson for 4 yrs, we learned from past and knew that was side effect from medicine and we understood ER won’t give any help on that (we went to ER before), we need to know what’s the dosage and new schedule for taking medicine. So I wait until 8/​13, same circumstance, then i call Dr. office at 10:35AM, no one answer, I called again at 11:35AM, Jennifer picked up phone call and took my message, i wait until 04:25PM (clinic closed at 5pm), still nobody return my call, but my mother was very weak due to medicine side effect, so I call them again, still Jennifer, she said doctor won’t listen to message until the end of the day, but how about my mother??? Jennifer suggested us went ER, but I told her this is medicine side effect, there’s nothing ER can do for us. Jennifer said: if you don’t feel good, just STOP taking medicine. I raised my voice and told her I read prescription information page — this medicine can’t miss a dose and CAN’T be stop, if anything happened, will you Jennifer take any responsibility? Jennifer just simply said, she want to hang up my call cause I yelled to her, YES, I yelled for my be loved, anything wrong? Next day, Jennifer call us (NOT the Dr.), they will referral us to other Dr.
WHAT DO YOU THINK ABOUT THIS «DOCTOR AND HIS STAFF»?