Enterprise Rent-A-Car

Alright, so I have rented from Enterprise before and have had both good and mediocre experiences. I have to say my experience with Jeff was awesome. Not only was he super friendly and got me in a car fast, he did so with such great professionalism. Great customer service skills with this guy. I know that I was already in a mood walking into Enterprise due to the circumstances of having to be put in a rental, but because of Jeff, I left with a smile on my face. Great Vibes at the Madison Ave, Murrieta location. I would definitely rent from them again.

I’m in the type of business where I travel consistently for work. I depend on the ability to rent a car quickly. Considering the fact that my assignments may come in at any time, I appreciate the fact that this location is open on Sunday as well. The service that Enterprise provides is fast and friendly. They provide clean and dependable vehicles. I have used Enterprise’s service for many years and have never been disappointed.
Robert T

Everyone waa so accomdating and seemed genuinely happy to help me. Car rental was due car being repaired. Had to rent on 2 occassions and will use again privately. Everyone during both rentals, drop offs and rides home were fantastic. Highly recommend using them.
Cars were clean, they made sure there was gas in them so I could be on my way. Did have one car issue with stale cigarette smoke in the 1^st rental but that was promptly rectified without any issue proving again exceptional customer service is a priority.

Been to to this Enterprise branch again last weekend and I was surprised they moved to a new and bigger location. As usual, customer service was great and the beauty of the new place even more highlights the warm smiles of the people who manned the place ever ready to greet you as soon as you enter the door. The new place is colossal, so to speak, for a rental company. Plenty of parking on the lot: they even have a huge garage for the cars where some fix-​ups can be done, and for cleaning the car. Employees, I observed, were always on toes to quickly attend to each and every customer: reason why my reverie was stopped (while enjoying its airport and car dealership atmosphere,) when I was quickly attended to. Dang! Didn’t get to enjoy much of the ambiance! And honestly, I’ve been to a lot of rental companies around the country, and nothing compares to this. Kudos to Joe, the manager, for handling the branch so well, and to Carlos, my early always ever-​ready-​to-​help rep at the branch and to everyone who do their part well.

Note: they moved location. They’re on Date St. basically turn right at the Siggys stoplight if you’re passing by Temecula Motor Sports and drive a few blocks. Can’t miss it on the left. I Rented a full size pick up truck to go camping in Borrego Springs on Saturday at 8am. I got there a few min early. They promptly opened at 8am and checked me in. They walked me back to their new warehouse /​garage area. Did the walk around and explained their rental insurance to me. You know, standard rental car stuff. I opted out of the insurance cause I have my own. I drove off in a new Chevy 1500. When I returned the truck Monday at 8am the parking lot was cramped and full. But the return process was easy and I was able to get a ride back to the house. No complaints. All staff I dealt with were professional, personable and even well dressed. I’ll definitely rent from Enterprise again.
Tip: I somehow locked the keys in the Chevy truck while camped in the desert. It had Onstar. I called Enterprise customer service for roadside assistance. I gave my info over the phone and within a few minutes they unlocked the truck remotely. Awesome. I was not charged extra on my final bill which was even more awesome.

Great Service, booked the car online, was ready when I arrived, they even saved me some $$.
In and out in 10 mins, car was nice and clean. Returned it a week later check in was a breeze.

I rented a car for a business trip cause I was tired of flying and didn’t want to take my own car. The staff were all very nice on pickup and return. I did have a reservation at a certain time and had to wait about 20 mins, but they gave me a car that exceeded my expectations. I didn’t want to take it back. I was able to return it on a Sunday — just note they close at noon on Sunday. Only strange thing was I booked the car online on my corporate credit card for business, but they advised at the location since I declined insurance, I had to carry my personal insurance card with me any any damage would go toward my personal insurance. I’ve rented a lot of cars for work and had not heard that before. I didn’t wreck it so it all worked out.

I brought my business to this location 1+ years ago and I’m a weekly renter. Literally every week. I have been receiving excellent costumer service by all the staff since day one. All are very professional and courteous. I’ve seen many grow and move up within the company, that is due to their hard work and going above and beyond for a customer. Their are many costumers that may complain about the service related to either insufficient vehicle selection or length of waiting. What many don’t understand is that, this comes with the type of business and you either adapt or go elsewhere in my opinion. The staff and management including, Joe, Carly, Kelly, Rick, Carlos, Hope, Erika, Devon, Paul, Bobby, Jeff and many more their in that office go above and beyond to please a costumer. In my opinion, as customers we should be more appreciative and thankful.
Looking forward to another great year of service excellence. Keep up the great work

Friendly & respectful people. extended my rental this morning. Thanx to Joe for the hook up :)

I’ve rented cars for years (30+) from several companies. I usually get a nice clean car, and everyone at Enterprise is pleasant and helpful customer service oriented… with that said– one car with badly stained carpeting, one rep with an attitude when we decide to return it because it’s just too filthy looking to be driving for a week makes for a bad experience not so easily undone. I happen to be in the transportation business myself, I know it’s tough sometimes, but hide your attitude till we’re gone. Hence 3 stars. To their credit — the girl that handled my wife’s «clean» replacement vehicle was a sweetheart.

Rick and Carlos from the Murrieta office is awesome!!! That’s all I have to say. Very helpful and customer oriented. Came through with my rental needs. Been renting from there for a while. Will continue to do so.

I am very disappointed with Enterprise Rental Car. This review is in regards to the company of Enterprise, not the employees at the location reviewed or the second location discussed in this review.
Went to pick up my rental this morning and it was covered in dirt and mud. The employee said it was dirty from sitting in the parking lot over the weekend. She said the inside was clean. She also offered to have the car cleaned at another location. I agreed to drive it over to have it cleaned. I got inside, it didn’t look like it had been cleaned at all– food stains all over the side door panels, middle console and steering wheel. Normally I would have let the filthy car pass, but this car was so filthy I couldn’t see out of the Windows and I’m 8 months pregnant trying to stay away from germs. The inside of the car was filthy as well. I have no clue who drove it before me. Anyways, I took the car to the location she gave me to clean the vehicle. I waited for about 15 minutes for them to clean it, when I was given the keys and went out to the car, it looked EXACTLY the same as when I brought it. I went in and asked if they were sure they cleaned the correct car. They then proceeded to tell me due to the water drought they can’t wash the outside of the car. I mentioned that I couldn’t see out of the windows! They came and windexed them and said that was all they could do and apologized for not being able to use water to clean the car. The inside was still filthy as well, just vacuumed a bit better than before, but all food stains are still there. I am a very understanding person. I understand we have to conserve water. However, giving filthy cars to customers is wrong. I called back to the first location to speak with the woman who gave me the rental. She told me she would find me a clean car and get back to me. That was over 3 hours ago. I hope Enterprise can find another way around cleaning their cars.

Always outstanding customer service and a wide range of autos from which to choose.

Ripoff. Sneaky unprofessional rude manager. I need to talk to the general manager or perhaps the owner ASAP… Beware with this car rental place. Stay away if you can. Go elsewhere.

We’ve rented plenty of cars from Enterprise, and this was the first time we’ve been disgusted. We rented a pick up truck to get some furniture transported. Upon arriving, it was not ready, despite a clear reservation time. When it was finally ready, it absolutely reeked of cigarette. There were cigarette butts in the bed of the truck despite waiting over 40 minutes while it was being «cleaned.»
When my husband dropped the truck off and complained, Enterprise offered nothing more than a sympathetic phrase. Won’t be renting from Enterprise again. If you can’t offer good customer service, nice vehicles, or cheaper prices, what is the point?

First and foremost, let me begin by saying that I have been renting cars from Enterprise for years. The majority of my rentals over time have been business related and associated with major business accounts between my employers and Enterprise (this is true for my current experience as well). So it is with the utmost sincerity that I share my complete disappointment with the service I have received at this particular Enterprise location. Not once, but on multiple occasions I have been given many reasons to question my value as a customer. For example…
1. I rented a car from this location a few months ago and planned to have it for a week or so. In the second or third day of the reservation my engine light came on while I was on the freeway and my car would not accelerate causing a slight traffic jam. I wasn’t close enough to return it to the original location so I had to return it to another location which almost didn’t work out. This situation caused me to be late picking up my boss from the airport. When I mentioned this situation to one of their employees. I understand that things happen. But when I am paying to rent a car from a company like Enterprise I think it’s reasonable to expect that my car will get me from point A to B safely. This situation was extremely dangerous considering I was on a busy California highway. But I decided to give them another shot and benefit of doubt.
2. On a different occasion, I came in to pick up a reservation and there wasn’t a line. Nevertheless I was asked to have a seat and wait. I did so for much longer than I should have had to given that I had a reservation which means they should have been expecting me. While waiting two of the employees were talking about another customer they apparently worked with earlier that day and one of the employees actually began using profanity while addressing the situation. Basically bad mouthing the customer, in front of me and the other person sitting there waiting. Considering that I am definitely not usually one to care about stuff like this (though I should), this was definitely unprofessional and inappropriate. Especially because it happened right in front of me, a paying customer. Sent me two messages. One, that my opinion and experience as I waited wasn’t important to their staff. Two, that could have been me they were talking about (which could be the case after this post).
3. On a another occasion shortly after, I came in for another reservation, still giving this place a chance. Keep in mind, I rent cars from them for business purposes. I didn’t have to wait long, but I get outside and everything seems fine. Until we do the walk around to check for pre existing damage. On the left side of the car, stretching across both doors was a huge, and I mean HUGE scratch and smudge mark. So big that the lady doing the walk with me stopped to try to wipe some of it off. I was in a hurry so I couldn’t afford to ask for another car and wait. However I knew it would be extremely embarrassing to pull up to my BUSINESS functions in that. So I had to wash and use a few drops of smudge/​scratch remover and with maybe a few minutes of effort was able to completely remove it. So I returned the car looking better than it did when u received it.
4. What finally pushed me to post this review after giving this location the benefit of doubt many times? Recently, I went in to pick up a «reservation» for a standard size vehicle. Again this was a business rental made through my business account. When I arrived, they took me out to a Jeep, which is not a standard size. They were definitely short handed in terms of car options which as a customer with a reservation, shouldn’t be a problem that impacts me. But the lady explained that I could come in the next morning and switch out the Jeep for what I actually reserved. She specifically said that she would put in a new reservation for me and have everything ready the next morning. So I took the Jeep since I needed something for work. When I returned the next morning, the guys there were not only unaware of my situation, they weren’t expecting me and proceeded to tell me that the only options were bigger than the Jeep and that they would just let me keep the Jeep at standard price. But with it being a business rental, keeping the Jeep would cost me more gas money which would throw off my travel budget. While they obviously didn’t know that, they could see that my reservation was through a business account and therefore they could have taken into consideration that I may not be able to just KEEP the Jeep. So after the guy explains that there are no standard sizes there he doesn’t give me any solutions or anything. So I ask, well what can we do to fix this. He says that he will call me back later that day once something comes in. That was going on 3 days ago. Still no call. So I had to cancel my Saturday appt. Very disappointing.

Worst Enterprise we have ever rented from. The sales person Bobby lied directly to our face about the car being clean and left the tank on empty when we picked it up. There are too many other places to rent from in this area to bother going back

This is my third time renting from this location. Every time I have rented the car is never ready and I have to wait for at least 30 mins.
The staff is always friendly, but the wait is just annoying.

This place is a scam! They would not rent me a car unless I had a utility bill and check pay stub! Are you kidding me. BS!
I think the woman who helped me was ready to call it a day. She should not work there! I am so pissed. I went home with out a car I will surly let the world know not to go there or do business there! I reported them to AAA.

Everything was going well until we got in the car.
We rented a white Nissan Altima from this enterprise while one of our vehicles was in the shop. The first day we began noticing a weird smell, which we shrugged off as a rental car smell. After several days of putting up with the smell we began to investigate and ended up finding the problem under the front seats. We found a whole cooked corn dog, soda, empty chocolate milk carton, and several other pieces of trash. I recommend to everyone that they check the entire car, including under the seats, before renting. To their credit, Enterprise replaced the vehicle and apologized for the inconvenience and trash.