Ashley HomeStore

I went memorial weekend purchsed. Bed room set table and adjustable base for a cal king. At first all was available then i recieved a base adjustable bed with no legs I called Ashley and they wanted me to call manufacturer as if it eas my fault.
Then all of a sudden my order will not be deliverd until June 19 .Can you beleive buying furniture and get almost a month later .
I am unhappy with the whole order
Basically sleeping on floor until i get legs and no table or bedroom set .
I called several time to talk to store manger and I keep getting customer service who dont give message to him .
I just want my furniture…

Pushy sales staff. They talk fast so they can close one deal and get onto the next. The delivery guy knew the end table was busted and the draw didn’t work, but did nothing. It’s been 10 days and no one has come to fix it. Take your business some where else.

Elizabeth was very helpful and nice, no pressure and a pleasure to work with. A+++
She took the time to show me all my options.

Well I am to join the group of dissatisfied people with Ashley as well. Back in April we looked at the sale that they we having. Credit towards mattress if pay full retail for bedroom set plus at the time having a sale for other furniture as well. Candy, the sales rep is very friendly and helped us through the process, but that was about the only good thing we have come across. She also explained that they were going to become a corporate store vs. franchise. That should have been a red flag in itself. Anyway purchased on ⁴⁄₂ and the «estimated» delivery was to be ⁵⁄₇ because of mattress being out of stock. About the end of April we get a call for delivery but no mattress yet. So I asked if we can just get our dining room set (we purchased both dining room and bedroom set on ⁴⁄₂), but was told that they can’t split order (but they were doing that anyway since mattress was still not available), so refused to have delivery. This was about 2 weeks before they said they would have it in, so we were thinking ok no problems. So after a phone call to the store near ⁵⁄₇ date, we get a call back from delivery to say that they would be delivering our furniture. My wife asked that we would have everything and were told yes (that meant having mattress). They ran late that day and my wife had to reschedule one of her appointments so that she could be there when furniture arrives as she is somewhat anal about the look of furniture. After coming almost 45 minutes late outside of the window they gave us, we talk with the delivery people and they show us invoice but we are now told that mattress is not there and we have to pick up mattress at store (we bought I comfort and was given that Ashley doesn’t deliver those). After some discussion with the store, delivery people and customer service, we refused the delivery. The reason was somehow the mattress was not at store and was somewhere in warehouse, but no one could find. Thus the reason for refusal. We thought that we would maybe get it again on Sunday but Was thinking Monday (⁵⁄₉) seeing ⁵⁄₈ was mothers day. Anyway come to pass that Thursday we get a call and they finally got everything and will be coming on ⁵⁄₁₄ to deliver. So on ⁵⁄₁₄ they get there within the 4 hour window, only to find out that 4 of our dining room chairs are not on truck, but will come sometime later. When unpacking the furniture we now find that there are some imperfections in leaves and the table. Damaged footboard and dresser. Some imperfections on the chair as well along with some damage to drawers as well. One problem with a chair which they shouldn’t have even sent, was that the color of the padded seat was faded and also about ½ more compressed than the others (they saw damage to other chairs, why not this as well???). So after some discussion we wanted to have exchanges (replacements) on the damage items and imperfections. We asked to have these items to us by ⁵⁄₂₁ and payments would not commence until we have gotten the exchanges. Come ⁵⁄₁₉ we call to see what is happening with our furniture at the store and basically was customer service problem now. On ⁵⁄₂₁ we went back to store, my wife is very upset about this whole thing as we have been waiting for 6 weeks to get this. As mentioned she is very anal about her furniture and wanted it to be as close to perfect as one can get. This led to some heated discussion within the store with no real resolve other than email to find out what the problem is. I could see the snafu about the mattress since franchise and corporate could have some minor policy differences, but that there was visible damages on items is beyond compare. One would think that you would visually inspect these items, but I guess that since they are packaged and some are bulky so they push that burden onto the customer and so buyer beware if you don’t go over it with a fine tooth comb you will fight the never ending battle. Anyway so right now taking the steps with email to corporate. If no resolve then time for civil court to settle this as right now in my opinion they are in breach of contract with not delivering what was promised.
Update. Well it seems that the store did send an email. Was contacted by Ashley customer service a couple of hours after writing this. It seems that there never was a claim put in for us to exchange our furniture. In talking with the agent all they had was our snafu with the mattress but nothing about the problems we had with the bad furniture. Let’s see if this gets dropped now. This is just a mess. Will update as things progress.

Went in to find a small computer table. Nothing fancy. Found one for $ 250.00. I was asked if I wanted to buy 5 year warranty. I said no. Then I was informed this table would have to be shipped for a cost of $ 70.00. I said no. The salesperson said they would get the manager to assist with this sale. Manager had two choices. I could drive to the City of Colton. Google map says its 40 miles. Second choice is he would absorb the $ 70.00 shipping cost in the price of the table. I’m I supposed to be grateful that now Ashley Furniture isn’t going to rip me off for $ 70.00 .It felt like I was being squeezed for more money. That was my experience. Buyers Beware

Okay, I actually give Ashley Home Store 4.5 stars, but rounded up. PURCHASE: We shopped several furniture stores to replace our aged entertainment center. We found what we wanted for design, function and quality at a reasonable price. The sales representative was extremely helpful and patient through our indecision. *I have to say we haven’t purchased furniture in many years and it’s a bummer to find out it’s made in China, but I can’t hold that against the retailer. DELIVERY: The entertainment center arrived on the date/​time promised. The deliver guys were a little rushed and did not use the connectors to attach the towers to the center unit, but they did wait while I had to install a receiver from the back, as it was a snug fit that couldn’t go in from the front. Had the story ended here, this would be a 4-​star review. REPAIR: We have had our entertainment center since September 2015 and only recently (April 2016) noticed a bent door hinge. I phoned Ashley’s and they were able to quickly look up our order and said they would ship us a new hinge. We ended up getting several hinges a week later that were a perfect match so this is how they earned that extra half star. People can be quick to complain and slow to compliment, but they deserve the good review for standing behind their product (even if it did come from China).

I called and was transferred to Augustin and I have never been more disrespected by an associate! This idiot has no clue what the hell he is talking about!
I was referred to this store by a furniture store who called Ashley’s furniture to confirm they have queen split box springs!
At the beginning Augustin said they had queen splits and gave me a price, once I asked if they price match he changed his tone and attitude was extremely rude and laughed and said he’s been in furniture for 7 years and there is no such queen split box springs! HE CLEARLY NEEDS TO BE EDUCATED AND TRAINED BECAUSE HE IS AN IDIOT!!!
He was laughing at me and I told him this isn’t funny and he hung up on me!
STAY AWAY FROM THIS MORON Augustin ! HE IS LACKS CLASS AND GOOD CUSTOMER SERVICE!!!

I like many others would give Ashley’s a negative score. The in store experience was great and our salesperson Jason was more than helpful. We felt comfortable that all was in order when we left the store. We purchased two chairs on January 6, 2016 with an expected pick up date of February 6, 2016. Towards the end of January we received a call from Ashley’s to advise us that the chairs were back-​ordered and not available until March 14, 2016. On or around March 1, 2016 we received a call from Ashley’s advising us that the chairs were in and a delivery date of March 9, 2016 was scheduled. On March 9, we received a call saying that unfortunately the chairs had not been «assigned» and were not on the truck and that someone would call later to reschedule. It was rescheduled for March 11, and surprise surprise they still have not been ‘assigned”. After many phone calls to both the store, delivery and customer service my wife finally got an answer back from Mr. Mountain who finally informed her that they HAD the chairs several days ago but sent them to someone else, but that he had a call into the rep to find out when the next delivery would be… Long story short we cancelled. We have also done a lot of verification today and have discovered that this seems to be their normal operating practices… beware! P. S. found them much cheaper elsewhere!

DO NOT BUY from Ashley Furniture. They do not stand behind the products that they sale. I purchased a floor model leather recliner there in May of 2015. Buy January of 2016 the leather was peeling off. I contacted Ashley about the problem. They stated «because it was floor model the manufacture warranty does not apply». Really? They are knowing selling inferior products at their customer’s expense. In a time where there are many different place to shop for furniture I WILL be going some were else to furnish my home. I am so disappointed.

My experience here was fantastic all thanks to Sharon Jones! I’m moving into my first place this month and have a lot of furniture to purchase. It’s been overwhelming and expensive, but I was put at ease at Ashley Furniture. I was warmly greeted by Sharon and explained my situation to her and that I was extremely interested in a particular bedroom set (which by the way, is gorgeous and nicer quality than I have been able to find anywhere). I had found the same bedroom set online for less expensive and asked if they priced matched. She did that and more by giving me a lower delivery cost and adding on a free 5 year warranty. She was very caring and said, «I understand how difficult and expensive moving into your first place is. I have two daughters.» I still have a lot of shopping left to do, and will DEFINITELY be coming back and recommending this place to everyone. Still so excited and grateful! Thank you Sharon!

If i could give no stars for this store I would. I came in to this store 2 weeks ago on a Saturday with hopes of buying a dining table. I usually hate coming to any furniture stores because of pushy sales people that don’t let you browse comfortably. This sure wasn’t the case with this store. As soon as we walked in, to my surprise no one was there to greet us, which I was happy because I could browse without having to feel obligated to buy anything. After browsing the store for some time and finding a dining table that we liked, we waited to see if anyone would acknowledge us. 5 – 10 minutes passed, still no one, we continued to wait. We even sat down on the table we were looking to buy to see if anyone would approach us, but still nothing. After waiting for about 30 minutes with no acknowledgment we decided to leave and head to another Ashley’s store. In a way I’m thankful for this store for not acknowledging me because it gave me the opportunity to check out another store and to my surprise, I was even able to save about $ 600 on the same table. One thing I learned is that this store is independently owned and the owner marks up his prices significantly higher than any other Ashley store. If you’re in the market to buy new furniture I would recommend not coming to this store as you will pay more versus going to a corporate owned store and the level of service is like night and day.
I understand stores get busy and sometimes you may have to wait a bit before you get attended, but they should at least acknowledge you and let you know that someone will be with us soon.
Note: I did see a few sales reps walking around not attending anyone and even they didn’t approach us. Almost if they were thinking these people don’t have money to buy anything why waste my time. Unfortunately for them another sales rep made some commission as I did drop almost $ 2K on the table we wanted and still managed to save $ 600.

My hubby and I with our four kids went to find a bedroom set we were there for almost four hours! Phillips was a really great help!!! He was very attentive to make sure we have some water and give kids balloons. He was also very patient with our needs. Great staff! We will be back to buy more furniture in the future! Thank you Phillips! You were awesome!

UPDATED NOTES TOWARDS THE END
So let’s just say that we USED to be avid Ashley customers and would rave about the customer service and quality of the furniture. UNFORTUNATELY our most recent purchase went extremely sour and we can’t get it out our minds.
My husband and I went to purchase specifically a sleeper couch since we entertain during the holidays. We told CHRIS our sales rep to please only show us sleeper couches and that this was our budget that we were working with. Everything seemed peachy keen. I even asked him if he made sure we had the right colors and our sleeper couch and he ASSURED us we did. Please sign here, here, here…
Weeks later we received a stationary couch and were told that we NEVER mentioned a sleeper to CHRIS. The very nice customer service lady on the phone (did the research to find out what happened) actually spoke to him, his manager and the regional and they are all backing up CHRIS’s story.
Frankly I am more than disappointed. I am wary and skeptical of the business they conduct because I sincerely feel duped. How could CHRIS even think we would want to purchase a stationary couch when we came in for a sleeper!!!
I am starting to wonder if we purchased the repair cleaning warranty that we spoke with CHRIS about for a good 20 min!
Either way our future business will be elsewhere. I highly recommend people go somewhere else in Murrieta/​Temecula because obviously their sales reps can’t do their job and their management applauds them for it.
Btw I would have given it Zero to Negative if I could.
Update 12.21.15
After speaking with Nicole, we were able to get a sleeper couch at no extra charge. We received a couple of phone calls trying to push back the date of our delivery to the end of December (popular couch, back order) and after carefully explaining that we have already waited for this sleeper since late Oct. a couple of times, we finally received a phone call that made our day and the sleeper came this morning. Overall customer service was very polite and helpful. The delivery crew was also very professional. Still not happy with the whole mess, but thank you Nicole for correcting it. I am giving 2 stars because of the mess and changes made.

I happened to visit Ashley’s furniture store as I walked in and I was looking for mattresses the staff was not friendly at all, my experience was the worst I’ve ever had I would never returned back to Ashley furniture!!!

Ivan was a tremendous help. Knowledgable and went the extra mile for us. If you need quality furniture talk to Ivan.

If I can give this store a negative score I would, first I order my furniture 8÷31÷15 I have yet to receive any of the items I purchase. Contacted customer service they were no help. It’s now 9÷29÷15 and I’m sitting at my house with my kids with no couches, or bedframe I ordered. How are they still in buisness. For now on I will be going to jeromes where they are more professional and do not give you the run around. I will never shop at ashley again lesson learned.
Angry customer
Zoila felix

I purchased furniture from Ashley earlier in 2015. Ever since then they have billed me numerous times incorrectly and they have no answer to why (This is still happening as of 8÷28÷2015). WARNING if you do financing through Ashley Furniture, expect to be charged random charges (They are very unorganized). I had one removed and now working on having the other removed… never had this problem with Jerome’s and they finance through the same bank. I want to furnish my guest bedroom and won’t be going back to Ashley’s in fear of more random and spontaneous charges.

My wife and I were Furniture Shopping, and the other Furniture stores we visited the Sales Representatives were a little Pushy. We came here today, and Bill Ick greeted us and stay close enough by if we had a question he answered it with great Product Knowledge, but he did not smother us either. I would highly recommend asking for him because he is Very Nice, Friendly, Knowledgable, and he gives you enough space to breath, and take your time deciding what you’re looking for.
Thanks Bill!!!

Had the perfect sales experience here when shopping for a new bedroom set. We went to Mors, Jeromes and then here… The salesman was very knowledgable, no pressure, answered all our questions and provided us a warranty on our new bedroom set and mattress for $ 250 for a $ 6600 transaction. Overall 5 STARS from Us! Judging from the reviews the warranty is a joke but for us it’s peace of mind. If I have to ever use, I’ll keep you posted and update my review.

The quality of the furniture is low and the prices for that quality is high, makes for a bad combination. The furniture looks nice, but terrible quality.
The sales people have no clue what they are talking about. I asked where a piece was made and they said USA. While I was looking at a piece, I found a sticker that said «Made in Vietnam». He tried telling me that the piece was made in USA, but the sticker was Vietnamee… and he was serious.