Quality Inn & Suites Murray – Salt Lake City South

Be careful, very unpleasant, creepy place. Reservation was made through a booking site, several people loitering out side front door when I arrive. I ring the bell, front desk (female) came out, extremely rude & condescending, this is what I heard «Get lost from here». I said can you cancel (it’s paid via booking site), she said «No I will charge you». 2 male (appears to be inn staff) sitting in the lobby now came and yell «Shut up, call the police, get out» etc Glad I didn’t stay in this place.

two good things– the bed and the price
the rest is all bad
pool etc.- not going near it
breakfast– terrible
parking lot– a mess garbage, rocks, dumpster blocking driveway, doors propped open
rooms– dated and worn, no clock at all, probably couldn’t pug it in
room service– in two days they never came to room
noise– woke to loud bang early am, doors and floors creaking
saw only one newspaper for whole building in two days

Minus 10 if I had the choice.
We stayed at this hotel the 1^st weekend of April as out son and his wife live 5 minutes away. The room did not have a remote control, the heat did not work, and the internet could not be accessed. The front desk guy came to the room and told us they did not have the remote, and would not have one until, maybe the next day. He got the heater on, only for it to shut itself off for the 3^rd time. He did assist with setting up internet access. The biggest problem was his attitude. We were treated as if customers were not his first priority andt we were greatly annoying him by requesting to have items in our room that were working. We were moved to a different room the next day, which was ok.
Well, we returned on ⁴⁄₂₂ to attend a baby shower for our daughter in law. Just after arriving we turned the tv on (had to do it manually as remote did not work). As I brought in my bags I slightly bumped the TV table and a cable cord fell out of the back. I tried to reattach it but noted the pin was bent. The tv also had multi color pin stripe lines a couple of blotchy circles at the top. I called the front desk and was told they could not do anything about it until the next morning.
The same rude man from out last visit came to our room the next morning to look at the tv, and that is all he did was look at, said it was broken, and would have to be replaced. He left the room and then called my husband out and asked him to come to the desk and told him we were being charged for the broke TV. We were told it is in the hotel policy that a customer is responsible for broken equipment. When I went down to ask for information regarding the tv, such as seriel number, model, etc, there were a couple of policemen at the counter. They called the police on us to submit a report «because that is their policy». The policemen literally laughed at the guy, and came our room to see if we had trashed it. He told us there was no reason to file a report and gave me the incident number. I went back to the desk and demanded a copy of the policy regarding broken equipment that he could not prove we did. I had to ask him several times, and was told we were to vacate the hotel that moment. We were registered for 4 days from Priceline and had only stayed one night. I told him I wanted a refund, He gave me a check out form that charged us the night we had stayed (which was already paid, and the discount was in the form of paying for the tv.
We in our late 60’s and thrown out of the hotel because I had the nerve to ask to provide proof that we broke the tv. Won’t be staying there again for sure. I never did get a copy of the policies.

²⁄₃ nights in this hotel and there is already a long list of complaints from my family and I.
Hot Tub? The pool’s warmer.
Towels to the pool? You can only get 4 from the front desk when you have 8 people swimming.
Breakfast? Sure if you want to have an upset stomach.
Hospitality? I was treated more like an intruder. Customer service here is also extremely rude.
Pets? Sure it’s «pet friendly» but they charge you another $ 20 at the hotel once the actually see you have the dog. (in our case.)
(Oh and stealing is apparently a big problem here.)

Given their low rates, this hotel surpassed my expectations.
The room was clean, television fully functioning, amd the bed was highly comfortable. Service was spotty some mornings because desk staff were doing double duty adding hot water to bags of powdered eggs for the breakfast bar. Speaking of breakfast… Um… Not great. But they do have mini waffles instead of the usual big boys. Perfect for one-​fisting in the car on the way out in the morning.

Not the most beautiful hotel, kind of ugly in fact. Dated walls and carpet in the room. But has a small pool and breakfast wasn’t too bad. Staff was helpful and pleasant. definitely not the worst place I’ve ever stayed. Wouldn’t have a problem staying at a similar location in the future. Decent value for what it is.

Paper thin walls, lots of street noise, dirty rooms, poor WiFi, free breakfast totally sucked, weak and old coffee!!!

I am glad to have checked out. I dropped my pen under the bed… I got on my knees and looked under to grab it only to find that the staff had placed a roach-​trap under the bed. I am gonna throw up & I really hope I didn’t bring any eggs home with me.

Rooms are really nice good location! The pool needs to be heated I tried to go swimming and the pool was cold as hell. Staff very friendly breakfast was amazing! Biscuits and gravey yum yum! It looks like they have done some remodeling and updating which is awesome it looks nice. The breakfast attendant was kind of a little rude in away not the best attitude. Overall I would recommend this place to anyone had a wonderful experience!

What a joke to be charged $ 250 damage deposit! It is still on my account after checkout. I have never seen anything like this and would have walked out last night had I not prepaid and it was late!
I can t believe they get way with this! They should have the franchise revoked!