Pickens James B DMD

I was shocked and disappointed. I insure my adult daughter who had gone in to be a new patient. She filled out their required paper work however requested I call with my information. Upon doing so they requested my SS# as well as already having hers. I politely declined. My ins subscriber number replaced that identification.
They hung up on me.
I called back asking the specific doctor and address (as they are out of state from where I live however she lives there) and they told me «to go find a phone book».
I’m rather appalled. They have the right to refuse service to anyone, that is a given. It was the unprofessional manner I was subjected to that has me questioning their competency in book keeping.
This is my opinion of course. We will be bringing her back to her usual dentist and avoid this one most definitely. I am sad for the dentists himself as he has great reviews as a medical professional.

Looking forward to my appointment.
I have heard so many good things about Dr. Pickens and his staff, I’m willing to travel 200 miles round trip just to have my checkups & annual cleaning.
From what I hear, people love the James B. Pickens Dentist Office.