Nordstrom

Yeah I love Nordstrom. Customer service here is excellent and I quite enjoy the shopping experience. I often order with Nordstrom online because it is so convenient and because Nordstrom Notes! Always a pleasure, Nordstrom… always a pleasure.

@Nordstrom As a long long long time shopper at Nordstrom today I was overwhelmingly disappointed in their service and promises. One person FINALLY fixed it (I think) and she should be commended. HOWEVER a pair of sunglasses purchased on December 11 & scheduled to arrive by Dec 22^nd was delayed until January 12^th. (Crossing my fingers).
1. You screwed up my only Christmas present.
2. You failed to give consistent updates.
3. When called for updated info the stories told were always changing.
4. Every time I called I was incessantly pressured to cancel the order from my side due to a back order status.
5. Along with the lack of communication you (Nordstrom) decided to unilaterally cancel the order. Though you claim an email was sent saying so we never saw it.
6. Cancelled Christmas presents via e-​mail aren’t cool.
7. Again Kudos to the one girl who figured out where there was a pair in Chicago and redid the order. She alone raised the score a star. However despite her fix it is still a full month after they were first ordered and weeks after there was a delivery date given.
8. Sunglasses are still a current Tom Ford model so this isn’t a matter of a hard to find or impossible to get discontinued item.
9. Because it is Friday night. I don’t like being negative going into a weekend and…
10. I really wanted to wear them this weekend. Thanks Nordstrom.

Customer service is typically so good, but on this they were awful. I had ordered my wife a jacket that was nearly out of stock but they said they had 3 left in her size, so we ordered over the phone, they charge my card and sent me a confirmation email! We were stoked! Then two weeks went by and we had nothing shipped to ya yet and typically it takes less than a week, this wasn’t the bad part. So I click the tracking button in the confirmation email and it says they’ve cancelled my order. Never did they email call or notify us in any way, and the charge was refunded to the card without my knowledge, and now the item is completely out of stock. I called and spoke with customer service and all they could say was sorry you should have gotten an email. At least make up for your crappy service. Typically we rave about Nordstrom and love them, but this is BAD SERVICE, they should do more. BAD SERVICE guys.

I purchased an Eileen Fisher skirt (gathered chambray) in size small through the Nordstrom website. The skirt was far too large around the elasticized waist. I used to sew most of my clothing, but knew this would be a tricky job, so didn’t even consider tackling it
I took it in to see if it could be altered and was pleased to meet Lariska B. She is confident and highly skilled. I was thrilled with resulting perfect fit, and highly recommend her!

You just can’t beat good service. And the Nordstrom’s in Murray, UT has it in spades. Shopping is far from one of my favorite things to do, but the sales clerks here make the process as efficient and pleasurable as possible. The features and benefits of the products are convincingly, but honestly, presented. The terms of whatever purchase you’re making (shoes, in my case) are clear. And the payment process takes place in the least amount of time possible. Also, if the product requires modification, (tailoring of trousers, my case) accurate estimates are given about the time required. Of course, if the product is immediately available, there is virtually no lag time in taking possession of the purchase or experiencing the pleasure it brings. The sales staff at Murray Nordstrom’s are always friendly, knowledgeable, accommodating, and efficient. It is a pleasure to shop at a department store that exceeds all expectations. And does it efficiently.

I’ve been purchasing MAC for over ten years. For nearly half that time, I’ve frequented the location at this Nordstrom and I can say that the service is better than ever! Most of the folks that work here (and other cosmetic counters) are knowledgeable about the products they carry.
Daniel at MAC though is certainly one of their best. I drop in a couple times a month to make a purchase and I can count on him for his honest opinions over Limited Edition items, brushes, and classic products. He’s knowledgeable, passionate, and super helpful even on days when their counter is swamped.
I don’t have to many reasons to drive down to Nordstrom down in Murray when City Creek is closer to me, but I know that if I need MAC in any shape or form, I will come here first. As long as Nordstrom hires the top of the crop, I will be a loyal fan of their services and products. Well done!

Nordstrom is a great place to get the man in your life the latest trends, and it’s always fun to get a little something for you too! Their style is trend and upscale… Enjoy!

nordstrom is one of my favorite places to shop. great variety, great quality, great customer service, and a great return policy. i had a problem once with sunglasses that broke within a few days of using it and they exchanged it with no hassle at all. their restaurant is pretty good too for a quick lunch and the e-​bar also has great options.

It’s ok if you like walking into a place where you get that used car sales man in your face about 85 times per second. Plus the girls in the cosmetics department are catty rude and don’t always sell you the right stuff you need because it’s commission based. They just try to sell you anything to make their goals then when you return or exchange anything they try to sell you more you don’t need. It’s also funny because Tori A. is a manager there whom actually is quite coy and snotty with customers. Really believable reviews from current employees in a sinking department that just can’t get it right or keep enough product to even sell. The only saving grace for this nordstrom is the store manger and her amazing customer service team.

Their brass plum department always has fun clothes and accessories. Employees are iffy.

This is a good Nordstrom store with a very good selection and is always fun to browse when visiting the Fashion Place mall. I think most people realize that this is one of the pricier department store chains, but it is possible to find some good bargains from time to time and it’s generally on better quality stuff than you will find at most other major stores.
The mens clothing section is particularly good, and usually my main reason for visiting a Nordstrom in the first place. I have a suit I bought here quite a number of years ago that primarily I bought for job interviews or major business occasions where I need to really dress up, but I’ve also used it for quite a number of special occasions also and it’s just as good as when it was brand new. The quality and look really gives you that extra boost of confidence. I’ve also bought plenty shirts for business from here over the years also, and these also seem to last very well compared to cheaper options from elsewhere.
At the end of the day, you always have to weigh up longevity against cost, and I’ve certainly found odd brands of more casual clothing that don’t really measure up for the price being asked and for those kind of things I will generally hit the outlet malls instead, but for formal or work wear Nordstrom is hard to beat.
Service wise, I’ve always found it to be very friendly and helpful. Add to this the fact the store is always very tidy, is well organized and laid out, and also very bright and inviting and you’ve got a great experience even if all you end up doing is having a quick browse around in the hope of finding some great deal.

I went to the Mac counter today in search for a brand new makeup regimen. I went in and told the girl at the counter that I’d never tried Mac before and needed some help to find out what would work. She was so rude and the only thing she suggested to me was getting my face done for $ 50 or signing up for the $ 50 class. I was so upset that I walked out and went straight to sephora. The makeup artist there was so helpful and spent 20 minutes with me to get me taken care of. Ended up spending $ 300. You missed out Mac! Never coming to this location again.

Hugo Boss shirt make me look good and I can always find some decent clothes here. I know people like City Creek better but what a freaking hassle trying to get down there and park.
The mens department is pretty good if you know where to look.

It is a nice Nordstrom. It’s not a flagship like City Creek, but it’s still very nice. I did receive better service on this visit here than I did on my last purchase as City Creek.
There’s very little new ground to tread here. I don’t shop a lot of Nordstroms, but I do like a few items that only they carry. So, I come to whatever one is closest at the time. Since I like in Utah County, it’s a bit of a mix what one I come to.

Not as nice as City Creek and they dont carry same stuff. Staff isnt as friendly either. Alterations department is great. Location is easy to get in and out of. Men’s department is not user friendly and I can see how men get discouraged shopping there. Shoe area is kind of a shit show. It does the job when I dont feel like going to Mormonville.

First, let me help you people who are trying to review Nordstrom. There is NO «s» at the end of the store’s name, nor is it a possessive. Those of us who actually patronize this store know this and we are truly irritated when people don’t even know the name of the store they supposedly shop in.
Second, those of you who say it is pricey, probably can’t afford brand name, high end clothes. Nordstrom has a simple, but hard and fast rule; if you can find ANYTHING that Nordstrom sells for less money, they will match the lowest price found – anywhere. So when you say the prices seem high, you’re simply saying you are shopping in a store that sells products that are beyond your budget.
Now, as for as the store, itself, it as a good as a department store can be. All the sales associates are solicitous, courteous and tasteful. I recommend that you find a sales person who knows your individual style and tastes and stick with that person. Many people don’t know that the person you select to sell you a suit can sell you anything in the store. I have used one very charming woman for several years. I spend between $ 200 and $ 500 every month with the same sales girl and the service is nothing short of perfect.
I always enjoy my stops at the store and their well-​earned reputation of no hassle returns is still in effect.
This is a class operation.

I rarely buy stuff from Nordstroms, but MAC makeup is my weakness and they have fantastic peeps working there in that department. I have also purchased a wallet, and eye the purses obsessively.
There have been two times that I purchased a dress for special occasions, and each time, the associates have been amazing! I have a weird body type that doesn’t really work well with most off the rack stuff, and the gals there bent over backward each time to help me find something perfect.
My hubby and I do a «The Price is Right» kinda game, guessing how much the Jimmy Choo’s are, cause the prices are ridiculous enough to play games like that. Ok maybe I’m just jelly and sad that I don’t have much money to actually purchase things there, but when I splurge here and there, its a pleasant experience.

I mean. it’s Nordy’s. So you probably already know what you’re getting yourself into when you go there. But in case you don’t, know that most often you’re going to have to bring the bucks. Most of the time you’ll probably get what you pay for. That pendulum swings both ways. I’ve seen stuff priced lower than I expected on a few rare occasions, but I’ve also seen stuff that was priced higher than it really should have been. Not as a function of price, but more a function of quality. I get that the place is high price/​high quality, but when I don’t feel like the quality is there it feels a little like being duped.
This is, by all measurements, a good looking store. They don’t cut too many corners on design. And I’ve seen it remodeled a few times over the years, so it doesn’t ever get too ghetto. I guess for me, though, I’d rather scale it back a notch on everything and trim up a few costs. I’m not after discount stuff – I can find that elsewhere and usually try to avoid it. But I don’t do much shopping at Nordstrom, either, because it’s just a little too far away on the other side of that spectrum.
Oh, and lots of fresh kicks.

I love the variety that Nords has.
I like the brands that they work with.
I like the store’s look and organization.
I do not like their associates too much.
I think sometimes its a bit overpriced.
I Love their seasonal sales, and going with friends and trying it all.
Their customer service is great. I cannot complain about that. I had a watch that I bought there, and I felt like it wasn’t working as well as when I first bought it, although I really couldn’t prove it, yet, they asked me if I wanted to change it, without even asking me for explanations, or giving a fight or anything. It was a great experience. I got the same watch a week later through the mail, and I cannot be happier with them, seriously.

Great service upfront, poor service when you have to return something — probably because the staff doesn’t get any commission on a return/​exchange item. Case in point, their shoe department. My wife had to return/​exchange a pair of shoes because they didn’t fit properly. After spending a good 5 – 10 minutes trying to get someone to help us a reluctant guy came to «help.» I don’t know his name but he’s the redheaded guy that must think a tiny mullet is back in style. He was neither nice nor helpful and in the end had to find someone else to just get a refund because we were done. I know Nordstrom is known for their great customer service, unfortunately Mr tennie mullet guy doesn’t know that or didn’t get the memo.