Lululemon Athletica

14 day return policy?
Although they have Nordstrom prices, I’m not looking for iconic Nordstrom customer service. I’m not even looking for service as good as Payless Shoes – which has a 90 day never worn, tags still on return policy.
It seems that most major retailers (that provide yoga apparel at a much more reasonable price) offer at a minimum 30 days to return an item that’s never been worn with an original receipt.
I’m just looking for customer service that is a third as good as Payless! I know that’s not an unreasonable request for a company that made over 690 million in the fourth quarter last year.
The other thing that I find shocking in 2016 is there voicemail. It promises that they will return calls within 24 hours. But how is that possible when there voicemail is full and it still says that they will be opening August 9 (I’m assuming 2015).
— — — — — Update — — — — — — —
I was finally able to reach someone on the phone, I originally didn’t want to just come in and risk it because I live 40 min from the store and I read horror stories online.
My experience once I was able to get some one on the phone provided all the zen feelings you hope from a yoga-​inspired store.
Patty answered with immense warmth and kindness. I let her know that I was a first time buyer and was surprised by the two week return policy. She said, «Why don’t you come in and we’ll figure something out.»
I came in and found a new top that I love!
Everyone I interacted with was fabulous.
I give this location 5 stars.
I still would like to see the corporation change their return policy to a more fair and customer centric model.

I am a big fan of lulu for all of my recreating needs. However I am not a big fan of mall shopping experiences. I had a particularly good experience at this location last week. I often go to trolley square or park city, usually out of convenience. When I entered the store I was greeted with the standard «hello, welcome!» But what really impressed me was just one employee. She had such a positive «fix anything» attitude and she seriously made my day! I wish I got her name because she should be recognized for her help, but I think she was in management and I hope that her attitude rubs off on everyone!

I’ve been here twice and both times people are very quick to sell you something and they are very knowledgeable about the product’s. but I swear the second you give them the money, it’s a whole other monster. No «thank you», no «have a nice day», no «I hope to see you soon». They didn’t have the hoodie I wanted so they offered to entered all my shipping info to order online. I asked if they could have it shipped to the store, nope, liability issue. So the hoodie was $ 118.00, she got all of my info and processed it. Um… no tax? She never told me what the actual total was when I gave her my card. Lame lame and more lame. I don’t care if I spend $ 5 or $ 500. I would like to know the grand total of my purchase. I’ve had better knowledge and better customer service at 711.

I’m a big fan of Lululemon. This was the first time I went to this location. (Normally I go to Trolley Square or other stores outside of Utah.) The first thing I noticed was how loud the music was in there! One of the things I value most is the ability to get suggestions about the products from the employees. It was difficult to have a conversation with anyone. I asked a male employee why the music was so loud and he smiled and shrugged. I stated that I was going to leave and he had no reaction. I was pretty disappointed. I wanted to speak to the manager but couldn’t wait to get out of there. If I wanted that experience I would go to Abercrombie & Fitch!