K2 Foot & Ankle

Honestly if I could leave no stars I would. It doesn’t deserve a star at all… my husband used this doctor in December when he sprained his ankle, and the original appointment they gave him a boot to wear until about mid January. He went back for a follow up appointment in January, and was charged more for a follow up and a soft ankle brace than for the original appointment. When we tried to contact the company, they are all about using their website and communicating through email– so I emailed them the issues I had with them over charging us, and told the lady that I would not pay the bill until we were sent a paper statement, they never sent us a paper statement at all. so the lady emailed me back Emily, I believe was her name, and explains that when we call their office and verify the address then she will send out a statement… well they have our address and I didn’t find it necessary to give it to them again… we never received a statement… the account became past due, so I finally just paid it. Their office ethics are terrible and I’m surprised a business that runs like that is continuing to run on a regular basis… it won’t last for long if they don’t change the way they run things and their prices are ridiculous I would never recommend them to anyone!

The absolute worst! I went to go see Stanton Smith 2 months ago for a second opinion on a bunion that is causing me pain. (The first opinion was from Dr. Anderson at Salt Lake Orthopedic). At the time, Dr. Smith’s suggestion was very conservative compared to Dr. Anderson’s. I thought nothing much of it at the time. His office was clean, and as a doctor he was very knowledgeable. Ultimately, I decided not to have bunion surgery and considered the whole process over…
Until the morning of January 2^nd. When I received an urgent phone call from St. Mark’s Surgery Center stating that I was due in for foot surgery that morning, on behalf of Dr. Stanton Smith, and asking why I had not checked in yet. This was a shock to me since I had never even spoke of making a surgery appointment with K2 Foot and Ankle staff (it was just a second opinion after all). I told the nurse from St. Marks I had never made the appointment and it would have to be cancelled. Immediately I called K2 and spoke to Angela. Relaying the story to her about how I received an urgent call from the surgery center, she responded that Dr. Smith’s nurse must be at fault for making the appointment and she would find out what happened. She also said that she would clarify that everything was cancelled and give me a call back that same day… It’s been over a week at this point and I have yet to receive that phone call.
Like I said, the absolute worst! Dr. Smith may be a good podiatrist (he came highly recommended by my manager), but my experience was outrageous. I don’t understand how they were able to make a appointment for surgery, without my consent. The incompetency K2’s staff make me wonder how he has any patients left at all.