Nissan Of Murfreesboro

TERRIBLE CUSTOMER SERVICE!!!
I can’t stress to you enough, Don’t go here to even look. I bought a 2015 Altima. Wishing I had gone somewhere else and even paid more. If there was any kind of savings it is not worth the buying experience from this dealership. HORRIBLE!!! The night after I bought this car I was still so mad I couldn’t sleep.
If you like being tagged teamed by salesmen and spoken to (they talk at you instead of with you) like your a child then this is the place for you.

I bought a brand new Nissan Rogue from this location in March of this year (2015). The salesman was nice but a little unsure of his job and the vehicle details. It was the second car he had ever sold (he was very new to the company, so I gave him a break) but was responsive in getting the information from others.
The show room is shiny and clean… really clean, shoe squeaking, extra white, hospital clean room kind of clean.
There was a very good selection of vehicles to choose from and I ended up with exactly what I wanted after and easily won price negotiation (use true car app and be persistent) I had a good experience.
The only draw back is it took all day… till after closing of the establishment to get it all done and purchased. But hey, I don’t buy a car every decade so not too much of a loss over my lifetime I suppose.

Great experience and customer service. Justin Humphrey took good care of us, gave us a great deal and made sure we were happy with our purchase. Buying a car is a dreading experience so we came in with low expectations. These guys really raised the bar. Justin was flexible in communicating with us via text and at odd hours of the day due to my husband’s hectic schedule.
Highly recommended from my personal experience.

I have been coming to this location for over a year now. We purchased the car with extended service plan which included oil changes. The waiting area is comfortable but not comfortable for the average hour and a half wait. Our service package included free oil changes. However many times they tried to charge us for the oil change. Every time I bring the car in the wait time is unbelievable. I would recommend you pass this place as a service center. This will be my last time coming here. I have never had an oil change that took less then 1 hour. I’ve been here 45 minutes and they haven’t even started on my car yet.

Well, I agree with Charlie D. The worst car shopping experience yet :) Actually quite baffling. Of course didn’t buy my car here.
I went in to test drive and check out a new car. The agent seemed very disinterested and after I mentioned to him that I am actually a serious buyer and own another 2013 model Nissan (so he would know I am interested and am not wasting his time), he was barley motivated to walk me outside and show me some cars (for total of 5 minutes). He didn’t bring keys to show me the inside of the cars! Don’t know why we even bothered going out.
We came in and the first thing he asked me is are you ready to buy? LOL
I don’t know what to say, but there are other Nissan dealers around. When I was buying my 2013 Nissan went here first but the experience was pretty lackluster and at the end when I had a competing offer from another dealer, the agent I was working with never returned my call. I went with Barr Nissan in Columbia. Nice guys + they picked me up to go to the dealership so I wouldn’t have to drive there.

Pushy and over priced. They tack on money to your payment on top of the interest that will cost you thousands in the end.

The worst customer service I ever had. When I tell people about my horrible car buying experience with them, they roll their eye and say «Yup, they did the same thing to me (or my brother, my neighbor, etc). I honestly have not heard one person say «Really? That’s not what happened to me.» Not One! Please take the time, learn from my terrible experience and buy your Nissan in Nashville, Franklin, Manchester, etc. I cannot caution you enough about not going here.