Ken’s Appliances

I was given Ken’s Appliance via Whirlpool Customer Service as an authorized vendor. My BRAND NEW stove conked out and was emitting a burning electrical smell which caused the breaker to keep tripping. I had been without a stove for several days and have to go out to eat everyday…
The tech arrived within the time frame but was not friendly at all. He looked at the serial number on the stove and advised that it did not match his paperwork. He called it in to his office. I heard him tell the person at the office that he was not going to do it. He stood up and said that I need to call Whirpool back because the serial number didn’t match his paperwork and that they may not be paid because of it.
It was apparent to me that he didn’t care about my dilemma at all. When I told him that I have to go out and eat daily he smiled and said that was a good thing! I replied «Not when you have to pay for it every day!» He left and I was just distraught over it. He never even bothered to look at the issue that I was having. Its during the holidays and I cannot afford to go without a stove for another week!
I selected another company who will be here on tomorrow!
I will never use this company again and hope that you don’t either! They just don’t care!