Hertz Rent A Car

I can honestly say in the 3 years I have been using this location as my primary Hertz location, I have not had any problems, or issues. They always take care of me. Great customer service.

I ‘ve rented cars here several times over the past few years. The staff are always total pros and very efficient. It is a very busy office so you might expect to wait a few minutes. No big deal.
There is usually good selection of cars and they are very accommodating within the policies that they have to follow.
Pick up and drop off is usually available, but expect that there are other people that need their services too.

Hertz does not support our troops!!! My son, A Marine, was trying to get home for the holidays, Hertz said they would rent to him and booked a car. When he got there they refused him because he did not have a major credit card and they would not take my card over the phone. Hertz left a Marine strained! !! Shame on hertz! !

Horrible experience. I used them through insurance. My truck was hit a while back and needed a rental car until my truck was out of the shop. I made a reservation with them.
They took an hour to pick me up from the auto shop after the guy I talked to on the phone said he’d be there in 10 minutes. Mind you I had to call them twice and the second phone call I talked to a different guy and seemed to have no idea what was going on. Well when they finally picked me up the guy didn’t apologize for my long wait. We then had to drive back to the rental location to pick up my rental car. I asked the guy how long the process was going to take and he said «5 minutes».
Figuring that it was 10:15 when they finally picked me up and I didn’t have my rental car AND I had to be at work at 10:30, I immediately called my job at let them know that Hertz took an hour to pick me up and that I was going to be late. The guy overheard my phone call and he still didn’t apologize.
We arrive at the location, the guy checks me in which took about 10 minutes, not 5 minutes and gives me the keys to my rental.
I leave, arrive to work late. A short time later, I noticed that the front tires are COMPLETELY BALD with wires sticking out and a chunk missing off one of the wheels. Granted I should have checked the car before I drove off, but they obviously don’t check the cars either! Luckily I didn’t get into an accident considering the storms that were going on! I had a guy friend call them to let them know what they had given me and the guy on the other end of the phone proceeds to argue with my friend saying something to the likes of «Well we thoroughly clean the insides of the cars before we rent them out again.» What does that have to do with the death trap you chose to rent out?! Finally, the guy said that he’d send a new car out in 2 hours. Three hours and 2 phone calls later, they send a AAA towing truck to drop off my new rental and to take away my original.
Today I’ll be returning the rental, but needless to say thanks to this one horrible location, I will not be using Hertz anytime, anywhere, for any reason.

Horrible experience. I showed up to my rental reservation time a few mins early. In that time the only person working ignored my presence for at least ten mins while he was on the phone. After patiently waiting her greets me not with a «hello» or «how are you?’ but «what can i help you with?» So, from there, he goes to hand me keys for a rental and realizes that the tags are expired. So I wait some more while he figures out an alternative vehicle. Finally, i get different keys and head to my rental only to discover that it has not been gassed up nor has it even been cleaned! Trash everywhere. I go BACK IN to tell the guy, he’s irritated and tells me I can wait while he cleans it. I have a 10.5 hour drive ahead of me– I didn’t have time to wait. So, I went on my way dirty car and all. Later i realize that the trunk doesn’t close all the way– nor does it lock— with all my luggage in it! When I return the car, same shitty greetings now from 3 workers, whom I explain my concerns with and they blow it off– no thank you, no f* you, nothing! ugh! so I try to call customer support also so damn rude– i get so upset that I hang up! I will not be using hertz again.