Gold’s Gym

Had an issue where the sales manager, Cody, lied to me telling me if I move I could cancel my contract with Custom Built (the trainers who work there). After calling their corporate management, that is not the case. DO NOT SIGN UP WITH THE TRAINERS THERE.

I toured the facility after looking at some other gyms in Murfreesboro, and I probably will never even come in the parking lot again. Wait a minute, if I could find a parking spot in a safe area. The gym was dark or dimly lit on purpose for some reason and that gave me a weird feeling. I think I counted like 9 treadmills. All the equipment was almost touching eachother and the space was almost chocking with some «strange smell.» No ventilation. I had been a Gold“s member in another city, but I was a little disappointed.

I worked out here twice during a trip back home (Nashville). The gym was small. Cardio equipment near the front and a small cardio theater was available. There was no door on the theater, so the movie playing loudly could be heard very well. I used the fitness class room for a few minutes, it was smaller than usual. Appears to also double as the spin studio with all the bikes pushed to the side. I wasn’t a fan because I like having access to ride those bikes without having to attend a class. I did like the few TRX ropes/​straps and utilized those. Strength training machines were in the middle of floor (small area). There were a few oddly placed treadmills facing a mirror along the walkway to the free weights. Free weight area was… yep, small too.
The lights were dim overall with lots of hot pink lights everywhere. It felt more like a cheap club or something.
Women’s locker room was very lacking. I saw two small benches to use for changing. One was practically in front of the door, just no privacy. There were two, tiny ‘changing rooms’, but only one had a curtain. And no seating in them. I saw two showers and two sinks. I cant imagine attempting to get dressed here in the morning if there are lots of others doing the same.
I took a class at the Hot Yoga studio once a few years ago and liked it. However, it’s in a non-​adjacent building, so that’s odd.
Overall, I got a decent workout, didn’t use any cardio equipment, and have no idea what the membership fees and cancellations are like. If you’re interested in joining, I’d suggest contacting them to see if a free trial/​pass is available. Try it out and decide if it’s the best gym for you.

First time here. Two of the four stationary bikes are broke. They should give you a Zanax when you walked in the door. What a depressing atmosphere.

Reposting because I’m pretty sure I am getting deleted.
Gold’s Gym Tennessee is one of the biggest shams of a company out there. The advertisements always make it out to be like you’re going to walk in and get a really good deal but don’t waste your money, even if it’s only $ 5 (the promotion they’re currently running). First off, the $ 4.97 that they’re currently advertising for a membership is actually $ 10 a month because they bill that amount every other Friday. Secondly, you don’t just pay $ 4.97 to join, It’s more like $ 50 to sign up for the 12 Month CONTRACT and closer to $ 100 for the Month-​to-​Month option. ALL of the memberships run this way. They also fail to tell you that there is a once a year fee of $ 39 that comes out 30 days after you sign up. That’s not it… If you sign up for the 12 month contract they won’t tell you that there is a $ 59 cancellation fee for canceling in contract or that you have to cancel by sending in a certified letter which doesn’t get cancelled on time. They state there is a 30-​day cancellation policy but when I sent my letter and I was charged 3 times before my account was finally cancelled. The certified letter makes it extremely inconvenient for anyone working during post office hours. They need to have a way to cancel in house or over the phone because the letter mess is just trying to maker it harder for people to get away with cancelling their membership. This just addresses membership complaints.
Being at the gym is a disaster in the evenings. There is so much equipment that has been down for weeks at a time and treadmills that hardly work with false promises on «Replacing treadmills soon with brand new Lifetime Fitness treadmills!» Give me a break! Those signs have been up for MONTHs and we never saw any sliver of update on when we would be getting them. The amount of equipment that is in there is just absurd as well. INCHES separate machines from each other and when you come in the evenings there is practically no room to move with all the machines and people combined. The staff at the front desk seem like good people but have no idea about simple questions like «When is X machine going to be up again?» It seems like there is a complete disconnect with upper management and gym staff about what is going on and when are things going to be done. For almost a year they were talking opening up the Smryna gym and were giving dates that it would be open Feb then that turned into March then to sometime in the summer then finally in August of last year they opened but the damn thing wasn’t even finished! Before Smryna opened up they opened «the MECCA» and we were all left wondering how they could open another gym before they opened Smryna which they had been talking about for months and months. When «the Mecca» opened it wasn’t even finished either! It took over 6 months for them to even get lockers in there and they just now put up a sign for the building a month ago. The sheer amount of laziness and attention to detail that the owners put in really paints a bad picture for the company. How are you going to open up gyms that are half finished? Sounds like they are just wanting to hurry and make money to line their greedy pockets. The staff handled things very well during this time period, but again there is an obvious disconnect among staff and upper management/​owners. I have talked to several of the staff members personally and they said that the owners often tell them to start doing things out of the blue that end up upsetting customers and they are left dealing with the backlash. From what I have gathered there is no respect for the employees from the owners.
I should just go ahead and make a new paragraph just for the owners of Golds Gym. Sometimes you will see them at the front at Old Fort Parkway gym and they are just all around unfriendly. The tall, long blonde headed one is a complete asshole. I’ve seen him yelling at staff members right in front of customers coming in. Often times it’s the women he yells at and they most always end up crying. This is extremely unprofessional to do in front of customers. The other one that is always sitting on the couch or chair playing on his phone never greets people when they come in or barely acknowledges anything or anyone for that matter. He has in face stuck in his phone then when he decides to actually get up he walks around and yells at members for dropping weights. He acts like the gym is suppose to be some library where no one makes sounds. I’ve also seen the other one yell at members for this as well. All around they just seem like unfriendly, snob nosed, pricks. They’ve probably gone their entire life getting spoon fed and their demands met. They both have a huge superiority complex, especially the tall one. Here in the last few months i’ve seen long time employees drop like flies. Ray, Jenn, and Amber all seemed to leave at the same time and I don’t doubt it’s probably because of the these two guys

The only reason why this gym gets one star is because Unilocal will not let me give 0! I am an avid gym goer and this is by far the worst gym I have ever been apart of. THIS golds gym is no teflection of what golds gym stands for. I have a very intense work ethic… Hoodie up, head phones in and music blasting. I don’t come in to talk I come in to bust my ass and get results. One of the owners «Andrew» is a freaking idiot. I always get harassed by that mop head about «slamming» weights down. The inside of this golds gym looks like a freaking planet fitness. Like seriously the front desk staff is hit or miss. Some are nice and so are just dumb and don’t know a thing about customer service skills. This gym is incredibly packed. No enough equipment and too small. For it being a golds gym you sure feel like you’re not at a golds gym. If you ever see the owners around epically Andrew you’ll always see him on his phone at the front couch NEVER saying hello or being friendly and interacting with his member. They are just a bunch of unappreciated aholes and don’t know a thing about customer service. This gym sucks! Oh and if you try and cancel… GOOD LUXK!!!

I was able to use the facility free of charge while staying at a local hotel and found the place to have lots of equipment. They were advertising very low memberships so I assumed they must have been hurting. This is very surprising because the place was packed the entire week I attended. A few times I had to wait on cardio equipment and was forced to do something else. The treadmills need maintenance and are not smooth when you are running at speeds greater than 5.
I wouldn’t get a membership here if I lived here because there are too many people and the wait can get on your nerves.

I initially joined as a Platinum member to get the benefits of the Hot Yoga studio (located in the same parking lot). The Hot Yoga classes rock! But be sure to get there 30 minutes early since they fill up quickly (or did the first part of the year – maybe due to the New Year’s resolution rush).
The membership cost is not too much, considering the amenities you are able to use (all the area facilities, tanning, classes) and that the Platinum membership includes two memberships in one. There’s a ton of locker space, two showers, 3 tanning beds and a spray tanning bed coming in less than a week.
I also love that the gym is 24 hours during the week. The worst is when you get kicked out at closing time (hey it’s not your fault the boss kept you late, right?!).
I’m there 2 – 3 hours a day 6 or 7 days a week, so it’s like a second home and there’s enough space and equipment for everyone (even during the rush hours).

I signed up with Golds Gym in April 2011. Charles, who signed me up, assured me they would match the personal training sessions I had at that time with another gym in Murfreesboro, but they never matched anything. They conveniently didn’t remember anything about that. That and the fact that Golds was newer helped me to make the decision to change. Shortly after signing the contract, which I never received a copy of, the workers at that location started changing. They weren’t helpful anymore, didn’t like to assist and made you feel like you were bothering them. I moved out of the area in September 2012 and contacted them on numerous occasions to try to cancel my membership. Conveniently no one was ever available to assist me. I finally had to contact an attorney who advised to write another letter requesting cancellation and to send it via fax, email and registered mail. Finally 10 months after the initial request they immediately cancelled my membership (just days after it drafted again) without offering to refund even a penny! Beware signing up with them. They will take you for everything they can. Had I not let them know I had contacted an attorney and copied the law firm on the request, they would probably still be drafting my account!

I did a trial of all the dang gyms in town before deciding on Gold’s. And yes, Gold’s is crazy expensive. But after trying the other options, this was clearly the nicest with the best options. So I waited and waited until they had one of their cray-​cray membership deals, and then I signed up.
I won’t name any names, but one of the competitors has a lot of sketchy pan-​handlers in the parking lot. Another recently stopped being open past 10pm, which doesn’t work with my bizarro work schedule, so that’s out.
Gold’s made me grit my teeth when I saw their standard contract, but I just watched their website until another awesome deal rolled around. And you should too, because their equipment is the nicest and they just opened a second location where Publix used to be on Northfield and Broad. I haven’t been there yet, but I will go later this week when I’m done procrastinating. yeah.

I love this gym, but their billing policy SUCKS! The woman who signed me up conveniently didn’t point out that I have to pay a $ 30 fee after a month of being a member so they can upgrade their equipment? SERIOUSLY? Their membership costs (which aren’t cheap) don’t cover that?
The best part is, when I called the billing department, the woman on the phone first stated I was charged that $ 30 to «lock in» my contract rate — BULLS**T. A year contract guarantees my monthly rate. THEN I looked at my contract and found the charge. If you sign up for a membership, READ EVERYTHING. I was in a rush and I didn’t.

I actually like this gym. There is nothing like cardio while watching a movie on the big screen.

The absolute worst! I went in for the first time as a nonmember for a class. When I entered the building I saw the front desk attendant on the phone. This would have been fine if she would have had the basic consideration to at least make eye contact with me. She then turns around and positions her body to me so that I am staring at the back of her head as she continues to talk on the phone for another few minutes. I am standing there thinking to myself, «is she really doing this?» Another employee finally notices that I have been waiting for a while and comes over to assist me. While this is going on I glance over a few feet to the open manager’s office and see another employee on the computer looking at Facebook. Working hard! Act one, scene two, I decide to go read a magazine in the lounge area while waiting for the class to begin. I sit down and notice that on the coffee table there is a fork and dinner plate with some nasty, old chicken on it. Nice, how sanitary! Wait people, one more thing. I sit down and open my magazine and guess what? A lovely surprise of a large grimey ball of hair and dust stuck in between the pages of the magazine. Seriously, like the size of a smashed golf ball. I start looking around on the carpet and voila! Filth everywhere.
Not going to recommend this place.

I love this gym! Everyone is so nice! The place has awesome equipment, a big cinema room, a HUGE childcare center, a lot of personal trainers on staff, tanning rooms, pretty décor, and the locker rooms are nice and clean with hair care products for the ladies. (Bring your own towel for the showers!)