Comprehensive Pain and Neurology Center

I go to the office on Seven Springs Way in Brentwood. I cannot tell you how disappointed I am with my treatment here. I was referred by my PCP for medication management.
1. The front office staff treats me like I’m an inconvenience. I’ve seen them be kind and pleasant and engaged with other patients, but I’ve never gotten as much as a smile. I’ve told them several times that my last name is Mrs. Allison now, not Miss Carpenter and not only do they continue to call me Miss Carpenter, they don’t even acknowledge me when I correct them.
2. They are IMPOSSIBLE to reach. I have, in the several months I have been going here, left over a half dozen messages. I have never reached anyone and never received a return call. I ran out of my medication at least once because my calls were not returned.
3. Never has my nurse practitioner, Kimberly Prichard, made any effort to discuss or understand my pain. She never asks any questions about it and she pretty much ignores me when I tell her my concerns. I use a tablet of some sort to sign in when I get there. It always asks about my pain and symptoms but there has NEVER ONCE been any follow up on it. Why do I fill it out then?
4. At my last appointment, I was taken off of Gabapentin and placed on Lyrica. When I told Nurse Prichard that I experience extreme withdrawals from gabapentin, she ignored me. She didn’t tell me how to taper off of it before taking Lyrica. In fact, she didn’t tell me at all to stop the gabapentin, I had to ask her. I had to press to get any suggestions about tapering and I didn’t get any support or suggestions for managing the withdrawals. All she said was «I’ve never heard of anyone else having withdrawal symptoms.»
5. Today, at my appointment, the doctor scolded me for going to the ER but she had no suggestions for what to do if my pain gets unbearable. I said to the nurse practitioner that I went to the ER because my pain was out of control. My meds weren’t enough. I ended up getting referred by the ER to an occupational therapist. All she could say was «We need to adjust your meds then.» But when I asked what I should do as I can’t reach them, she didn’t answer. She didn’t care that I couldn’t reach them. She blew my concerns off completely. She said she would double my Lyrica and then left them room. I didn’t speak to her at all again during this appointment. I still don’t know what to do if my pain becomes unbearable.
At this point, I’m only continuing to go to this clinic because they take my insurance and I need my medication. They are doing nothing special for me. I could not be more disappointed with my treatment!