Constant Clean Maid Service

The company was very responsive to our last minute request, and a team of 3 cleaners came out to get the job done quickly. Overall, everyone was extremely nice, and basic cleaning was accomplished. However, we asked for the complete cleaning service advertised on the website for new home owners, and the «extras,» like vents, behind refrigerators and under counters, that were promised were not completed which is why I gave 3 stars. If I wanted basic cleaning, it would probably be higher.

I called these people a month ago and they were very professional on the phone. A nice lady came out to give me an estimate. They sent two ladies out right away to clean. The ladies did a nice job and I was so excited to have someone clean my house, as my husband and I work all the time.
So, that said, hubby and I agree that I need to be home for them to come over and we decide on twice a month, just to have them dust and mop and clean the bathrooms.
The first initial «appt.» time, I wait and hover around the front door and they never show up. I call, after about a half hour, because now, I’m pressed for time. The woman on the phone says, «Didn’t someone call you to tell you that the work orders got mixed up?» No. She says she’ll call and find out where they are, but by this time, I can’t stay home because I have other appts. to get myself to. I cancel.
Two weeks go by and I’m again hovering around the front door at the appointed time. A half hour goes by and I have the house all ready to go for them to do everything. I call again. They screwed up and went to a different house first. I cancel all future appts. They say, «Okay. Thanks and goodbye.» Not even an apology. (I know that I wasn’t talking to the owner, because they were much more attentive than that.)
I guess if you’re going to use them, give them a key and they can show up whenever.
I have an appt.-based business and I am fairly punctual. If I wasn’t, I wouldn’t be in business. If you’re going to promise someone an appointed time, then honor that time. Otherwise, don’t offer it.
Just my two cents and two stars…