Chase Bank

The absolute worst customer service I’ve ever experienced at a Chase bank location. I walked up to the customer service counter on a Friday afternoon and waited for help. I could see they were busy, so I expected to wait for a little bit. What I did not expect was for the woman who was talking with a personal banker walk right past me like I wasn’t even there and go to the back, and to be ignored by every single employee in the bank.
After waiting about 5 – 10 minutes, one of the tellers was finally without a customer, so I expected some type of acknowledgement of my presence… to no avail. She and the other teller began talking about haircuts and vacations until I interrupted. I left without staying to be helped.
I’ve never before been so angry with customer service I’ve received anywhere, and it was definitely not what I’ve come to expect from Chase. I don’t mind waiting for help when I arrive during busy hours, but there is absolutely no excuse for employees to completely ignore a customer. A simple «Hi, we’ll be with you as soon as we can.» works wonders.

Great experience of customer service provided by the gentleman (he seats to the left of the entrance). Highly professional. Answered all questions. Assisted all the way thru. We were 100% satisfied. Will definitely come again.

A convenient location with all of the services you need. Two ATM machines with one in the building and the other in the drive through.