U-Haul Moving & Storage of Muncie

parts no. 78 172, 14 486, HTHW Hitch 3 Round Tube Isuzu Rodeo/​Honda PA– Hitch Labor, Led 4 Flat Convertor Vehicle End Wiring Labor Hitch Warranty $ 261.94 — -Except anytime you call your’e forwarded to a Call Center, that then must take down your information, then SEND A MESSAGE to the specified UHAUL location. You cannot reach them directly!!! 6014 Michigan Rd. The call Center told me weeks ago, that this location had the hitch. I asked someone to take time off/​2cars/​to leave the SUV for installation. We show up and Jessica *only person in store on Michigan Rd*
informed us that they in fact did not have those parts.
TIME & $$$ LOST for 2 adults.
What a disaster this model for this company has turned out to be. I’m calling 2211 Martin Luther King in Muncie — Call center answers, damn! I thought I had gotten through. «Ma’am, give me your information so that I can forward a message to them»
How awful, they monopolize trailer hitch installations!!! I try not to use Uhaul anyway, but you ask anyone for this type of help, all say, «Uhaul» We’re so brainwashed.

If anyone is interested in where *not* to rent a vehicle or trailer, I’d like to offer the suggestion of Uhaul on Martin Luther King Blvd (old Broadway) in Muncie.
We reserved a trailer last Friday, and upon trying to pick it up, my husband was told that it wasn’t there. Instead, of solutions, he (and my dad, who’s truck we had to borrow) was met with «how about you drive to Richmond, In or Oxford, Ohio?» Of course they couldn’t guarantee that either place had a trailer available. But what about tomorrow? My personal favorite, was the woman asking him if a couple hours really mattered? No. No not at all. That’s why we, ya know, reserved it at a specific time.
I ventured to Uhauls Facebook page, I see nothing but more and more of that same nonsense. People not getting what they reserved, people being sent to other stores (where the equipment still isn’t available,) and people being overcharged. Seems this is a widespread issue for Uhaul.
I thought I would be helpful and post to their timeline, a clip from Seinfeld explaining how reservations work. Someone was kind enough to reply asking if I had gotten a chance to speak to their scheduling team yet.
Gee, do ya think? Huh? Huh?
In the end, no one *really* helped us, and we got Nada for our troubles. If you need any more convincing, please, just visit Uhaul on Facebook… their timeline is filled to the brim with the same kind of stories. Awful. We will *never* use Uhaul again, and I will do my best to be sure everyone who is lookingto rent mmoving equipment knows this story!

The guys working at this facility were very nice, I will admit that. However, Firstly our reservation was given to a pet store that is one street over from this facility. Than that lady didn’t know how to use a computer {said she’d only learned «2 months ago» how to use a computer} and had ME trying to do my reservation for her. After two HOURS of standing there, We left and went to the Uhaul facility. They than transferred the trailer to the Uhaul from the pet store, So we rent the trailer they plug in the lighting everything works. Long story short, a 7 hour delay, 2 break downs & 1 partial unload later we FINALLY got to our destination. Than we call to see about getting our money back because Every single one of the problems were directly related to the trailer we rent. They refuse to do anything. First offer was $ 50 and our extra hotel stay $ 65. $ 115 for all our troubles?! The 7 hour delay was the FIRST DAY and we were stuck in 90* weather in the sun with our animals and child in the car. The suggestion of the CEO when we spoke with him? «Turn the A/​C on next time» Which is great but I have a 2002 Ford Escape with 180,000 miles on it with an A/​C that is the shits. I don’t know what more I can say about this situation but I would never EVER use Uhaul again. Period.