Mukilteo Vision Clinic

I came here on the word of mouth from my brother in-​law and his family. They’ve been patients with this clinic for a long time, and I’m new to the area so I needed a reliable opinion.
Let me tell you, this clinic was amazing. I don’t know what the hell these other people are writing and reviewing about, but my experience here was nothing less than perfect. My worst fear was for my son with autism — machines and doctors and new things are intimidating and can be pretty embarrassing when he gets his… Moments. I was super nervous about the glaucoma machine and his reaction, but the assistant was calm, understanding and extremely patient with my son’s nervousness. After a few minutes she was able to get him to do that machine and he didn’t have a meltdown. I don’t know if you know how important that is.
When the doctor came in, she had a quirky sense of humour. Again, being nervous about new things; my son had a hard time opening up to read the letters on the screen. That was not an obstacle. She immediately began to make jokes and have fun and make my son comfortable. Once he loosened up, there were no issues.
I had a few questions because his school suggested he get his eyes checked, and without hesitation Dr Cotter was happy to answer all of them. She wasn’t in a hurry to get to the next patient, and she was more than ready to explain about Vision correction, especially with children and with children who have tendencies to hyper focus. She was very knowledgeable and very happy to share what she knew.
When we were done and checked out with the receptionist, she was not at all rude. She was matter-​of-​fact and professional. Me being new to the state and new to the insurance, she was patient and explained what I didn’t understand a few times before I finally got it. When I finally understood, I was actually embarrassed that I misunderstood something so simple.
Hands down, one of the best experiences I’ve had at any kind of clinical office. We will be regular routine patients here for life or until we move again. Thank you, Mukilteo Vision Clinic.

It’s a shame that I can’t give a better review to a local business. The receptionist was exceptionally rude, and is the reason that I won’t do any future business there. The assistant was okay, but seemed quite distracted. Dr. Cotter was all right, but did not explain much until pressed. I would have loved to refer my family and friends to this local business, but will look elsewhere in the future.

I have had bad experiences with the staff in the past (they’re rude and unwelcoming), but that is not the reason why I’m leaving this review today. I took my younger sister here to have her eyes examined, while I sat in the waiting area. While I was sitting there, they took a patient to the back room. They didn’t close the door, and I heard them interviewing the patient. This is a HIPAA violation. I shouldn’t know intimidate details of other patients, and you are violating their privacy. You *have* to close the door to give the patient privacy. Sheesh.

My eye has been giving me problems for a few weeks, so I went to the Everett Clinic Optometrist. Dr «Dude» says that I have major cornea abrasion and need to not wear my contact lens. He gave my antibiotic eye drops. To make a long story short. On Friday 18JUL14 I went back to Everett Clinic for a follow up and the Dr was not accommodating to my needs and seemed a bit sketchy with his diagnosis, and said that I had cornea abrasion and it was not healing.
I decided it was time to give Dr Susan Cotter a call. Her staff got me in within 15 minutes of me calling to get a second opinion. Dr Susan looked in my eye and said that it wasn’t cornea abrasion, but looked like contact «overwear». Dr Susan gave me contact lenses and scheduled me a follow up appointment and told me that she wanted to take care of my eye. Susan has taken care of my eyes for many years, but had chosen the Everett Clinic, since I had gone their for the urgent eye appointment.
I highly recommend Dr Cotter for your eye doctor, she is great and really knows her eye care, and her staff was extremely helpful.

Great service, plus they take my Boeing insurance. Dr Cotter is great and the rest of the staff is very efficient and competent considering there are only two of them running the whole practice. Will definitely continue to go here for my eye care.

I mostly come here for its location as it is convenient for me. Dr. Cotter is attentive, capable, and friendly. Last year, I had a snowboarding accident — resulting in a concussion and some c-​spine issues. I seemingly had a vision impairment on top of all this, and Dr. Cotter patiently examined my eyes and concluded that it was just me needing to update my prescription. She was very calm while I exasperatingly described my problems and was straightforward in explaining how she would approach my issue. This was very much appreciated.
Though the front desk staff could be friendlier and never seem interested in helping you, I’ve gone here for several years and have never had a billing error. Further, they are always able to quickly answer any insurance questions I may have. These positives are very much contrary to my personal experiences at other optometry clinics.

Looking for an eye doctor? DO NOT, go to Mukilteo Vision clinic. They have the worst customer service ever. The girls working at the front desk are completely RUDE and the doctor is RUDE as well. I called today because I have a prescription written by them and I was trying to order contacts online through 1−800-Contacts, but I was having trouble reading the prescription. I was trying to explain the situation to the doctor on the phone and she cut me off mid sentence and said, «I can’t help you, you need to call 1−800-contacts.» Um hello, why don’t you let me finish my sentence before you tell me to call someone else and why can’t you help me? You’re the one that wrote me the prescription. DO NOT go to them! Horrible service!!! I had to give them 1 star because it won’t let me submit this, but I would give them ZERO starts if I could.