Bel Red Energy Solutions

Was impressed at first with how quickly they set up an appointment, but have decided to not go with them, and recommend others to do the same.
After making my appointment 2 weeks prior to the date of my estimate for an AC unit and new furnace, I get a call 3 days before my appointment asking me if I can change the time. I unfortunately could not due to kids, schedules, work, etc. they said no prob and would be here at X time on X day.
I get a call on X day 20 min after X time of when they were to arrive for the estimate. Tarina (spelling) verffied some information (the day of, after they were supposed to be here-​a bit late wouldn’t ya say?) and informed me that the technician was leaving Mukilteo now and headed my way-​20 min after scheduled time. I live 30 min from their office… making them almost an hour late.
I’ll be spending $ 5k+ for services I want done, and it won’t be with this company.

There is a cost for doing business with Bel-​Red Energy. It costs money, time, and a willingness to put up with arrogance. The business model is slick… sell at any cost, even if you are the tech doing the warranty work. Too many instances to write about since I have been foolishly doing business with them since 2009. Even when in 2010 I put in a Trane AC and they were almost 2x as high — now without heat and warranty promise to have tech call or come in the evenings gone unheeded — deciding about new furnace or new part — either way Bel Red almost 2x as much and I had to look around and make sure my home had not turned into a used car sales lot. Call me a slow learner — be smarter than I — move on OR at least check with others dealers. BTW Bel Red even your low end Goodman is higher than the pricing for the very same Trane you tried to charge me thousands more for than who I am going with. Please don’t write that your customer service is better or I’m not getting like model etc. because I’m using the same people you lost out to for the AC — I know better… Cutting you off on warranty work too…

I absolutely cannot believe the way this company runs. They have missed multiple appointments (going on 4 or 5 now over 2 months!), leave messages on numbers you tell them not to and this time supposedly left a message to reschedule an appoint for today 4 days ago on my cell phone (which I asked them to use) but there was no message and they didn’t follow up. I just wasted 3 hours of my vacation day waiting for them again and their answer is basically «I don’t know what to tell you.» Every time this happens, it’s another 10 day wait and this after they have told me my furnace is working overtime and about to die if I don’t figure out what the issue is with my ducts. If my perfectly good furnace does die while I try to get someone else here to evaluate, I will hold Bel-​Red Energy Solutions responsible.

These folks know what they are doing, helped walk me through all the preliminary questions and concerns, and got the job done quick and correct. Great experience!
The idea of removing my old giant oil furnace and 1980s era heat pump gave me headaches. Finally they stopped working so I got a few people in for estimates. Bel Red was comprehensive and competitive with their pricing and I felt good signing the contract to get this started. The first two people to come over and start working were the installers. These two guys removed my old equipment lightning fast. Big smiles as I watched that thing get carried off. Within 2 days they had all the old equipment out and a new furnace installed inside and a new heat pump set up outside. A quick inspection that was flawless and easy a couple days later, then a final start up appointment.
I could not be happier. Bel Red did a great job. Employees kept my house clean, they were lively and knowledgeable and fun to talk to and didn’t mind me popping in to ask a few questions now and again.

Great experience from Bel Red. Its time for the annual furnace tune up. Steve, the assigned technician came on time and was very professional. He explained to me how furnace works, the steps that he’s doing while servicing the furnace. Recommended few things like getting the furnace blower and air ducts cleaned, tested the heat inside the house and possible air loss. He’s also put in a new set of disposable filters (previous owners had put in a wrong size, washable filter, it’s not really filtering out dust at all, yuck!).
I opted for Better Air to cleaning out the airducts and blower because its rather cheaper. Bel Red treats furnace and airducts as two different work orders, hence double the charge.

I was unhappy and unbelieving after receiving a list of ($ 2100) recommended repairs from technician Jake, of Bel Red Energy Solutions, the company we purchased our furnace from about 13 years ago, and who has taken care of yearly maintenance. We have taken their repair suggestions in the past but this seemed just too much. I wanted a second opinion. Maybe we needed a new furnace.
Long story short… called Bob’s who sent technician out to check furnace. Took it apart and found NO FURNACE ISSUES. He said they could sell me a new furnace but it wasn’t needed. I then showed him the Bel Red Energy Solutions suggested repairs and he was amazed. He wouldn’t charge me for a service call because he said I didn’t need it. Thank you to Bob’s.
I’m not sure if I am more disappointed in Bel Red… or angry. I have trusted them over the years but no more. I am done with them.

Don’t hesitate to read the 50+ additional reviews that have been archived at the end. They are quite informative and useful. Note that the overwhelming number are negative. It would appear that the reviews have been removed by manipulating or gaming the filtering software.

I have mixed opinions about BelRed Plumbing and AC/​Heating. In a nutshell, I think that they way overcharge, and they encourage you to do work that may not really be needed. I say this as a (former) customer of many years; I even signed up for their service plan. This was supposed to eliminate any unexpected expenses for maintenance, but somehow they always found something to charge for. Its hard to say for sure that the work was unnecessary or ill-​advised, so I let this go on for a while, but I just replaced my hot water heater and ended up paying about twice as much as I could have had I just done some research before hand. Like I said, they seem to do good work, and the service people seem nice and competent, so I thought «well if they charge a bit more I will pay it,» but $ 2400 for a new hot water heater is the straw that broke the camels back! I won’t be using them again, as there are many other companies here with much higher ratings and way better prices…

We have used Bel Red Energy Solutions for many years to service our air-​conditioner, generator, furnace and tankless hot water systems. We had them totally redo our home’s duct system. Everything was done in a reasonable amount of time and cleanup was carefully done. When called, they are prompt, courteous and knowledgeable.
My 3 star review is due to our tankless hot water system. It has had the same problem 3 years in a row. The first 2 years, the company used the warranty, which was great. This third year, apparently the tankless was no longer under warranty, and we had to pay over $ 800 to fix even though it was the same problem as the previous 2 years. It would seem to us that this would qualify for a lemon law rebate and the Eternity tankless hot water system would reimburse us for this ongoing problem or give us a new system that will not constantly fail.

We had bought a furnace a few years ago but have had constant issues with it that could not be resolved. We were convinced that we had acquired a lemon. After all this time, Phil Orton of Bel Red Energy came to our house and after spending a considerable amount of time working on the furnace, is the only person who has finally resolved the issues we have had. Our furnace finally works beautifully! He is extremely professional, thorough and courteous and is such an asset to Bel Red. He is the only person we want to attend to our furnace in the future.

Happy as a clam!
I am pretty handy but could not figure out why my under cabinet lighting stopped working. I attempted to fix it by replacing bulbs — — - no can do. I replaced the ballast — — - no can do. I had power but just could not figure this out.
After a bad experience with an unrelated service via a online coupon website, I looked online for a local «handyman» service and found Bel Red Energy Solutions had one. I called and discussed my basic problem. They offered an initial problem analysis at a reasonable fee that would be credited towards any work if I liked the solution and estimate then booked a prompt appointment.
Ed Eugenio arrived 5 minutes early. He assessed my situation and offered 2 solutions, one of which did not include what I guesstimated would be the best solution (just tear out the old ones and start from ground zero). He explained each option simply and clearly telling me the benefits of both. When I made the decision on what to do he got straight to work and voila! The lights worked!
Why do I give him and his company a 5? Prompt appointment setting, reasonable rates, Ed was on time and simply was a pleasure to work with! AFTER all the work was done, he explained the Handyman Service at his company was new. I would have never guessed this! A handyman service is perfect for someone like me who can’t troubleshoot something and who does not need a full on licensed electrician or contractor. I appreciated his can-​do attitude. Five stars are well deserved here!

I was contacted by Bel Red’s service manager (Dwight) after my previous Unilocal post. Dwight was very sympathetic and apologetic for my previous service. As an apology he:
1. Offered a refund for the original service (it’s been one month, I’m skeptical it will arrive)
2. Offered a free motor upgrade (energy efficient) — works great, quieter too
3. Sent flowers to my wife
4. Assigned a senior tech my account
5. Offered a free hot water tank flush — I forgot to ask about when scheduling
After the tech left from installing the new motor there was a rattling coming from the furnace. They came back the next day and it was a wood chip that fell into the return vent. The tech was nice and found it quickly.
Overall I won’t choose Bel Red again, but we’ll call it even in the grand scheme of things.

I have used Bel-​Red years ago and didn’t have any objections to using them again for my furnace needs.
I have a 30 year old furnace that obviously wasn’t used all summer, so when it didn’t work for the first chill in the winter, I contacted Bel-​Red to have them perform a maintenance on it since it had been a few years. I specifically stated that I did not want to dump money into an old furnace and a nice young man understood my concern.
Long story long, I was told a pressure switch was the problem $ 400 fix. Then when another representative came out, I was told a 40V Transformer was the problem, $ 343 fix, but «advised» to buy a new fan $$$, possible $ 1000 to «fix» the 30 year old furnace that I didn’t want to dump money into.
When the transformer was installed and only worked for less than an hour, I started to feel more taken advantage of than ever.
As I stated with both representatives, I just want a furnace to work and was more than willing to buy a new one than sink $$$ into a 30 year old product.
All-​in-​all, COMMUNICATION was the biggest problem I had with Bel-​Red and not listening to what the customer really wanted.
I gave them 3 stars because when I spoke with Dwight the manager about my finally billing and the unit still not working, be was understanding, logical, and customer service minded. I thanked him for his time and listening to my concerns.
Ultimately, I paid for the maintenance on the defunct unit but Dwight waived the fee on the Transformer since it did not ultimately fix the problem, they were willing to sell me a new furnace and take the $ 343 off the purchase price of the new furnace (the price of the Transformer), — off brand mid-​line quality Goodman 80,000 BTU multi-​stage furnace approx. $ 2700.
I understand this is a tough business and there can be a fine line between fixing vs. upselling and knowing what is truly wrong with a furnace can be multi-​staged, but realistic communication with the customer should be paramount.
Thank you Dwight for your communication after the prior frustrations in communication.

I had my furnace check and filter replacement done today. Two years after a debacle BelRed involvement, the furnace has not skipped a beat. I posted a warning post on BelRed after that initial involvement. Somehow it got filtered out by Unilocal in one day. I went over what I wrote then and didn’t see anything inaccurate or inflated. So posing it again as a service to the community. BelRed has been as wrong in the long run as it was in the short run. Beware of these guys. I caught them in unethical business practices.
«I was contacted by BelRed for a furnace assessment with a holiday special and I said yes as I had not checked my furnace in a while. They came out, checked the furnace, showed me computer readings and suggested replacing the furnace as it is 15-​years-​old. I started doing research on them, found mixed reviews and called for a second opinion. The company I chose had reviews higher than BelRed. They came out at no charge and told me that the initial assessment was inflated, that the furnace was not at obvious risk. BelRed was selling the stuff that I didn’t need, which was consistent with what I found on them out there. And a pretty bad thing took place actually. I discovered that BelRed tech replaced my old 16″ filter with a 14″ filter which means poor fit and worse filtration which means harm to the furnace. In his fancy assessment and report, BelRed tech did not mention that the new filter was a wrong size for my furnace. I don’t see that as an honest omission or a convenient oversight, I see it as a purposeful sabotage of my equipment. Just a fair warning to you review readers out there, this a company that puts its revenue needs before your needs as a customer and is willing to do you harm when no one is watching. Can’t trust them.
P. S. I now have the BelRed brand wrong-​size filter sitting next to my furnace in case they want to see the proof. But I don’t think I will spend more energy talking to them to help them fix their PR problem.»

We recently had a hot water heater that would not stay lit while I was away on a business trip. I had no personal recommendations but frequently see the Bel-​Red trucks out while on my commute so decided to give them a try. My wife contacted the shop and they sent someone out a few days later to troubleshoot. At the time she told them the symptoms (burner will light but goes out shortly afterward etc).
I was working while the tech arrived but my wife was home and didn’t have a positive experience. The tech was at our house for less than 10 minutes and barely even looked at the hot water heater. He decided that the issue we were having was non-​deterministic and would have to try a barrage of fixes potentially to identify the root cause and wanted to schedule a follow-​up for an expensive set of operations including:
«maybe it is thermocouple.» Replace for $ 239. «But maybe not thermocouple, so safer option would be to replace burner assembly for $ 576», which includes a thermocouple.
«Other alternative is to stop using 2^nd heater and install piece on 1^st heater» that would amplify amount of hot water it can put out. $ 700+. «Save 2^nd heater for rainy day.»
«they are good heaters but in need of maintenance so also recommended service. $ 149»
On top of all that — the tech guy insisted on my wife paying him more than $ 100 for an «on site visit» when he basically did nothing helpful!
When I arrived home later in the evening I spent three minutes reading the hot water heater manual’s troubleshooting step that was affixed to the side of the unit. I removed the vent grate and spend one minute cleaning it. There have been no issues for the past month with this «repair.» Glad to have not spent $ 700.
Will never contact Bel-​Red again for service.

My experience with Bel Red was great from start to finish. They installed a new furnace and heat pump. Jim was my first contact with the company, as he did the initial consultation. His demeanor, knowledge level, and personality won my business. He wasn’t pushy and didn’t try to sell me a lot of stuff I didn’t need. He was always available when I had questions about the system.
Jose and Mike L. were my installers. They showed up exactly on time, and worked hard all day getting my equipment installed. They were friendly, respectful with my family, and had no problem answering any questions I had during the install. They went above and beyond to make sure everything was installed perfectly.
I would definitely give Bel Red a call if I need anymore work done.

I would have given ZERO stars but this system requires at least 1 star to complete a review. Their coupon is a rip off. The 2 year coverage coupon where you pay for them to come out and tune up the system is a complete waste of money. When something is found wrong, then charge you a ton to fix it. 2 examples, last year they tried to charge me $ 170 for a capacitor on my furnace.
Example 1:
This is a $ 4 part that can be purchased online and is as easy to replace as a 9 volt battery (2 minutes of work). Mind you I had already paid $ 100 for him to be there to look at my furnace and heat pump. They charged $ 50 for the part greater than a 500% mark up, then charged $ 120 for install which took 2 minutes of time, this makes their hourly on install for the capacitor $ 3,600/hr. They are a rip off
I have since found a person that I can trust and will see my business for now on. Bob at Action heating and air conditioning. 5 star reviews everywhere for him and after spending some time on the phone with him I know why. He knows what he is doing, and you can actually trust him. What an idea, a service repairman you can trust. They do still exist, but you have to do your homework and research them.
**5/​9 Update in response to BelReds response
Notice that BelRed’s response did not argue that they are not ripping people off with their overly exorbant pricing…
In regards to the auto maintenance and dentist examples you provided, which are silly, but expected from a company that rips people off. And thanks for sharing that you have 7,000 people you are ripping off with this service. You can subtract 1 now. Everybody has a right to be ignorant/​dumb, I will not be one of them and I will help try to ensure my neighbors dont fall for it as those 7k people have.
When somebody takes their car in for maintenance, or to the dentist for a maintenance cleaning, maintenance is actually performed. I would leave with fresh oil, a timing belt, or coolant topped off. When leaving the dentist after a cleaning I would have clean teath. THAT IS MAINTENANCE. The equivalant of what you do is when I go in to the dentist for a cleaning, you say, ya, your teeth need to be cleaned, but that will cost ya extra, all we do it diagnose that you need clean teeth! Or for your auto maintenance example you would have customers come in and pay maintenance every 3k miles and then tell them that they need their oil changed, but the money they paid for maintenance does not include the oil change, only to tell you that you need your oil changed. Well, thanks Sherlock! Now I’ve paid for nothing and still have to pay for my oil. DO SOME ACTUAL WORK AND STOP RIPPING PEOPLE OFF!!!

I had Bel-​Red come to service my furnace. The tech (Karl) was friendly and we chatted, which ultimately him forgetting to reconnect a wire so we found out «after hours» that the furnace wasn’t running.
I called their after hours hotline and their on-​call tech called Karl directly since he had visited in the morning. They called me back and Karl came back. He knew what he had forgotten and came back immediately to fix it (this was almost 5:00 on New Year’s Eve). He came in plain clothes so it was clearly after he was off work. I was incredibly impressed it got resolved so quickly because I know worse case scenario was to no have heat for New Year’ Day. I actually would have been happy if the guy walked me through the fix on the phone, but they chose to drive back which also upgraded my score.
Other than forgetting to connect the wire, I would have preferred it if the tech went over the checklist in more detail. I did get a list of what work could or will need to be done and quotes for that work.
I will certainly get a quote from them when I do need a new furnace.

Greg came out and looked over my current furnace, where it was located, and talked with me about my concerns (a noisy, old furnace in a cabinet next to a living room). He suggested a new 2-​stage furnace, and walked me through all of the reasons for that over a higher efficiency furnace (because of the location of my furnace, they couldn’t really run a drain pipe without running it through a room, and he didn’t want to do that, and the cost would have been more expensive than the savings.
Mike came out on the day of the install right on time (a few minutes early even), and was a pleasure to have installing my furnace. He was clearly very excited about his work, and explained every step of the install and how I could maintain it, and why he was making certain choices and how happy he was to be working at Bel Red. At the end of the day, I had a great new furnace that was well installed, and he walked me through how to operate and maintain it.
I only leave one star off because of two things:
1. They couldn’t install the thermostat I had ordered because I had old wiring (without enough conductors), and they wanted to charge more to run the wiring, so instead hooked it up as a single-​stage wiring job on the 2-​stage furnace. I called up afterwards, and they said they’d install the thermostat I ordered if I ran the wiring (or they would charge more to run wiring) — so I ran the wiring and they’re on their way out to do the install.
2. I don’t really feel like my noise concern was fully addressed/​solved. The cabinet the furnace is in probably needs some soundproof insulation and some solid-​core doors, and I would have really just liked that to all be part of the install of the furnace. The furnace works well and is quieter, but there’s still more noise than I’d like, so I’m going to have to do more work to fix that.
Overall though, a great company, very friendly service, and great work. I would recommend them to anyone who needs work done (especially after having called another company, who sent out someone to give me a quote who treated me very poorly).

My gas furnace was on its last legs and needed replacement. They worked with my budget, got me a great replacement furnace and installed it the next day! Jose was excellent. Friendly, knowledgeable, and very efficient. One of the most courteous servicemen I’ve met.
Glad I replaced my furnace when I did. Within 48 hours, Seattle got it with snow showers and the temps dropped below freezing.
Because of the company and Jose’s quality service, they will be servicing all of my heating and energy needs.