Pizza Hut

Ordered 2 pizzas on the phone and arrived 45 minutes later as planned to pick up my pizzas. I figured 45 minutes would be plenty of time to make the pizzas. When I arrived I saw two pizzas in the warming case behind the counter and thought «Yes!, there are my pizzas all ready to go». Then the cashier comes out and asks my name, and I say I’m picking up my phone order etc, etc. He says my pizza still had five minutes to go. So I paid up and sat down to wait, figuring the pizzas I had seen in behind the counter were not mine. As I waited I noticed my receipt showed my order incorrectly. One pizza was not what I ordered. Not wanting to wait longer I resigned myself to just take whatever pizza they gave me and go with it. I sat there for another 20 minutes watching orders come and go. Finally I approached the counter again and the cashier asked my name. I told him and he blankly stared at me for a second, then reached into the warming my oven and pulled out the two pizzas and handed them to me. WHAT! Those were my pizzas sitting there the whole time!!! So, I ended up with a wrong order and pizzas that were not so fresh anymore. Do not go to this Pizza Hut!!! It has terrible customer service!

Ordered a pizza online tonight for pickup. I ordered a large pan crust with pepperoni and pineapple. I was quoted a really short wait time. My wait was almost 3x as long as the originally said which is understandable because it was a football game day, I had already guessed it would be longer. When my food was finally ready I checked my pizza and noticed that the pineapple wasn’t added on. The woman working offered to put some on top or remake my pizza or give me a credit for later. I just wanted to get my pizza home to feed the family. A topping missing and a wait happen. When i got home my pizza was a pepperoni with really thin crust on the bottom and cheese stuffed around the edges. I’m pretty sure I got someone else’s order and the only part that was good was the stuffed crust. Very disappointed…

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