AAA – Mount Laurel

Long time aaa plus member
I was able to drive my low air tire vehicle here
While I am glad they could repair my flat tire, I wish the repair was covered with our membership

I cannot recommend this repair facility. I paid AAA almost $ 500 to perform a front brake service (replacement of pads and rotors) and 15,000 miles and 15 months later the brakes were shot. I do recognize that brake wear will vary based on usage (driving style) but I have n ever experienced brake failure in less than 40,000 miles. It appeared that the failure was likely due to improper lubrication or cleaning (contact points, slides and caliper/​pad back-​plate locations designated for brake-​lube) as the calipers were not frozen and working properly. The AAA price for the service was similar to dealer pricing and I would advise anyone reading this review to consider a dealer or a known quality repair facility before taking on chance on AAA Mount Laurel.

This is regarding AAA auto insurance. AAA will NOT claim 100% for the accident their insured caused even though their insured ran a STOP sign and a BLINKING red light thereby causing the accident. The agent, A’liah King, omitted numerous facts from the official police report and is basing their liability decision on omitted facts. How is that ethical? Ms. King took well over a month to return phone calls and when we finally got the pleasure of speaking to her, she was incredibly unprofessional and hostile. We continue to deal with this nightmare — it’s like having a stressful part time job — and we unfortunately have to continue to deal with Ms. King who slows the process down to a snails pace because of her inability or unwillingness to return calls.

I can’t speak highly enough of the customer service for the car care shop here. I had a flat on the turnpike going from New York to Virginia, and went to a local tire shop to get it repaired and was told they were closing in an hour and fifteen minutes and so couldn’t help me, but that there were plenty of autobody shops nearby and said AAA up the road and might be open (super helpful, right?).
I got to AAA as they were closing, but they agreed to stay open to patch my tire, which was amazing right off the bat. They were so pleasant about it, and very welcoming. Then when it became clear I needed a new tire and they didn’t have my size in stock, three staff members stayed behind calling different local auto shops to find one that did have one. The third place they called had it, so then they printed out a map, wrote out directions, and gave me the shop number in case I got lost. I was so grateful to them – if I didn’t live three states away I would definitely use these guys for my car maintenance. I can’t speak to the quality of their work, technically speaking, but if their dedication to helping me not be stranded is indicative to the attention they give cars – it has to be great.

This review is for AAA Travel. We will never be using them again and I hope this review works as a cautionary tale for anyone else interested in their help. Off the bat — they use a third party to book all trips (Avanti), so not sure why they are needed in the first place. Avanti would have gotten our money if it weren’t for the horrendous «agent» they restrict all sales through. Our travel agent continually failed to meet our expectations, giving us wrong dates and location itineraries. On 10+ occasions she failed to even copy both myself and my fiancé in on emails pertaining to the trip (even after asking multiple times to do so). No exaggeration: we gave her the exact days, hotels and excursions we wanted and she still failed to come back with an accurate price/​itinerary. When we would wait on her for more info she would email back and ask what the hold up was. After explaining it was on her end, she would act like she didn’t know how to use email properly (not responding to most recent emails, etc.). Our agent was more worried/​interested in her own upcoming vacation plans and failed to put us in touch with a replacement after asking for one multiple times. We know this because she spent more emails explaining her upcoming absence than she did helping us. She told us we would have a replacement agent, but after two weeks of silence we decided to take it as a sign and go through the resort we wanted directly. That, coupled with the multitude of airline travel sites, gave us more than enough savings and flexibility to plan our dream honeymoon. We handed off our vacation to AAA and they dropped the ball hard. The age of the travel agent is dying, and AAA and our agent (Y.M.) are hammering the final nails in the coffin.

This company is terrible to deal with, the first time I ever had to file a claim I was denied on a technicality that should not have even been assessed to my claim. If that was not bad enough the customer service was terrible, I was ignored by my agent Seth Pohle as well as his supervisor Fay Vallery as soon as they denied the claim on unfound reasons. I would not suggest this company to anyone.

Great service. We broke down on the Turnpike 3am in the morning. I was towed to a safe area and AAA happened to be here. They were very accommodating and took care of our car as fast as they could. We drove from South Carolina en route home to Brooklyn. If you break down and have AAA in the exit 3 or 4 area, tow here. Here’s the kicker, were not AAA members. Guess what were buying when get back to NY.

A very nice facility with also an Auto Repair Service center attached. NJ Car Inspection station (fees apply).
What is a great feature about this location is that they are open on Sundays 10 — 4pm, whereas the Voorhees location is closed on Sundays.
The employees working there were very kind and provided exceptional customer service. Products to purchase range from International Outlets and Converters, Money Belts, Security holders for wallets, car accessories, etc.

Consistent, reliable, genuine, and trustworthy car service! My entire family goes here. Member or not, you can still trust getting the best price and service. My husband went to Jiffy Lube and still ended up coming here to fix their error– AAA helped without reservation.