Calico

I ordered custom Kirsch shades for my living and dining room and the color of the most expensive shades was incorrect and had other defects. The installer assured me there would be a resolution. The in home designer, Fran Lofaro, came to my house to see it and agreed it was an issue. She worked hard to get Kirsch to agree to remake the shades, coming to the house again to take pictures of the defective products. The new shades are now installed in the correct color and look beautiful.

Horrible! Horrible! Horrible!
I paid a couple of thousand dollars for custom window treatments and I feel like I threw that money out. A person from Calico Corners took the measurements and did a terrible job! The cornices were out of proportion to the windows. Also, the recommendation of the saleswoman for colors to go with a plaid were horrible. The colors were dingy and the rope accent was so small (on the enormous cornices) it was not even noticeable. At first, the manager was responsive. She came to the house and agreed that the cornices were out of proportion and the colors looked dingy. She said that she would speak to her manager to see what they could do. I left five messages for her and she never got back to me. In my last message I asked her to send the installer over to take down the new window treatments and reinstall my old ones. She never called me back. I had to take down the new window treatments and reinstall the old ones myself. Many years ago I was a loyal customer of Calico Corners but after this experience I would NEVER use them again!

Went there today and I left after waiting 20 minutes for someone to help me. I have shopped in this store for many years because it is the only large fabric store that is convenient to where I live, and the customer experience has been consistently awful. The sales help and designers are unhelpful and rarely acknowledge you if you stand at the counter waiting to be helped. This store only survives because of the paucity of local competition. I will use fabric stores in Manhattan, southern westchester or connecticut rather than spend another minute in this place. What a shame that they have such shabby customer service.

Awful exerience and this isn’t a «you get what you pay for» situation, as I paid several thousands of dollars for custom window treatments for a new home. One room with custom shades and valances were installed with defective product on two of the three windows. (dirty fabric, wrinkly fabric) Another room… well, its been 6 months with no window treatments so I just don’t have them!!! They came out twice to measure, because there was some miscommunication between what I talked about with the designer and what she told her installer.
The worse part is the customer experience. I understand mistaken happen, things are delayed, manufacturers sometimes send defective merchandise. BUT I HAVE NOT RECEIVED one «I’m sorry for the trouble». Instead, my designer/​sales person doesn’t get back to me, doesn’t respond to let me know when to expect corrections on the defective merchandise, my missing treatments, etc.
I had to reach out to my designer three times so far to find out when the manufacturer will replace my shades… it has been 5 weeks, without one outreach to me. One would think with a custom order, when something like this happens they would go out of their way to keep you informed about how to correct it…
And the kicker on customer service? My designer had recommended a specific pull cord for my lvg room shades — nylon and gray. During installation I called her to tell her they were white plastic. Her respoinse «they only come in white plastic». Not, «hey I must have made a mistake, since they don’t come in what I recommended». Wouldn’t have been the end of the world if she didn’t act like it was the most natural thing in the world that they were different than what I ordered.
Awful awful experience… and I am not that picky if I feel like a valued customer. Buyer beware. I am out thousands of dollars and am waiting to figure out how to rectify… Note you are required to pay for your merchandise ahead of time, and there is no incentive to «get it right» — almost as if they don’t care about repeat customers.