CareSpot

So grateful to know this is in our area. They are a friendly and professional staff. It is so much easier than sitting in an ER waiting room. Quicker, efficient and they can even do X-​rays.

My most recent visit to this location occurred because my ears were hurting and I had developed a cough. Turns out I had terrible bilateral ear infections along with an upper respiratory infection. The staff is always very friendly and professional. Ended up going back after completing my prescription for additional treatment. I am always treated with professionalism and compassion.

I gave this Carespot a 5 because I thought it was very clean and the people were friendly and intelligent. I had to wait approximately 30 – 40 minutes to get a room on a Monday, but I didn’t mind that too much. They gave me a tablet to sign in which I thought was convenient and a good use of technology. Overall it was a good experience, I would go back for other minor sicknesses.

I was feeling poorly the week of Christmas, at first from a seemingly average cold or virus of some type. Unfortunately, it all turned to a major ear infection and bronchitis by the weekend (when of course my primary care doc’s office was closed). After visiting 2 other urgent care clinics on that Saturday, only to be told by both that they were not taking any more patients that day (even though it was early afternoon), I gave up. I felt worse on Sunday so decided to try again, and ended up finding CareSpot on Google. I’m so glad I did!
I walked in around lunch time on that Sunday, and the extremely nice woman at the front desk (I wish I could remember her name now) let me know right away they were super busy and running several hours behind (which I totally do understand with everything going around right now). Rather than me sitting and waiting all that time, she offered to make me an appt for later that afternoon, so that I could rest at home and then come back and hopefully be seen quickly.
When I came back for my appt at 4:30 that afternoon, they got me in quickly, were very professional and friendly, and got me on the road to feeling better. I’d definitely recommend them.

Let me start by saying the care my son received was very good and the doctor was great.
It is the billing dept that I have had issues with. I have Blue Cross Blue shield and every doctor’s visit has a $ 20 copay. They insisted that i needed to pay $ 50. When questioned they said that with them the copay is different (make no sense). I called my insurance later and they said no you have a $ 20 copay and they should not have asked for $ 50. My insurance called them. The insurance told me that they were going to send a $ 30 check. 6 months later I still have not received the check.
You would think I would learn my lesson. I went to another location (only option was the ER) as well and the same thing happened. They owe me $ 60. If I wouldn’t have paid my bills, I would be charged a late fee, but they can overcharge me and nothing happens. Bad business practices!

Cynthia’s review applies to me almost word for word.
Visited yesterday for bronchitis and they were great! Fast, efficient, and talk to you like a real person. PA Bruce Burkeen explained everything, the nurse and front office ladies were excellent too. I went one time before, when it was a different name and had a horrible experience, but this time a totally different one.
highly recommended!
Just an update. Treatment was right on the money. I feel great.

Unable to get in to see my MD yesterday evening; since my horrible Bronchitis was getting worse instead of better, I checked online and found this Care Spot. I am so thankful I found this place. I was able to make an appt. online and when I arrived was greeted by a very pleasant & helpful receptionist! I signed in and quickly entered my info. onto an electronic tablet. The nurse took me straight back and was so kind, patient & professional. Within 5 – 8 min. tops, the ACNP came in and she was terrific. She immediately understood how bad I was coughing & the horrible congestion down deep in my lungs. She & the nurse got a breathing TX started on me and they didn’t just leave me, kept coming to check in on me.
She thoroughly explained my condition to me, the meds I was gonna need and gave me strict advice on what it would take to get well.
I have been to one other Care Spot since moving here a couple of yrs ago & after 2 bad experiences there for me and another family member, said I’d never go back to another one!
This Care Spot in Mt Juliet has changed my mind! This location is totally the place to go, if you find yourself in need like I did yesterday!!!
Thank you to the entire staff there!!!

Last week was not a good week for me. I wasn’t feeling well. I felt poorly enough that I enlisted my mother to drive me to see someone to «fix» me. My primary care physician could not squeeze me in on the morning in question, so I opted to go to the Care Spot at Providence. What was nice is that I called ahead and was able to be seen almost immediately after walking in the door. My initial impression was the place is clean, neat and comfortable — things you want when you feel ill. The paperwork I was asked to fill out was a breeze since it was on a hand-​held device and I just had to answer a few simple questions. One of my answers triggered a response that had me immediately whisked away to see someone without going further in the process. I was taken to an examining room and a nurse was in there straightaway. An initial consult was done and a PA came into the room directly after. A few minutes later I was advised to go directly to the nearest ER. Since I was going to the ER, my insurance co-​pay was waived. The staff was caring, compassionate and responsive. I was even asked to please call and let them know how I was doing as their assessment showed I was having acute appendicitis.
Fast forward, the diagnosis was spot on. I had an emergency appendectomy within hours of leaving this place. When I got home, I did call and let them know what happened. The nurse was very glad that I was doing better and appreciated that I had called. The simple fact that they expressed concern and wanted to follow up was above and beyond and what I would have expected from a place such as this. I cannot thank them enough for the care and concern showed to me. I highly recommend that if you are in need to be seen immediately, you give this place a go.