Northwest Window & Door

Andrea — they are in bankruptcy. They owe Milgard $ 100,000 and have taken $ 100,000.00 in deposits from people but claim they have only $ 5000 in their bank account. They won’t be out to finish your job. Make sure the people who do finish it check to see if the doors/​windows were installed correctly as ours weren’t and were pumping water into the house.

Worst decision we ever made going through this company. We have been working on an open order for 8 months. The wrong window was ordered and the slider was supposed to be facing the opposite direction, they were great at the time and said sure, we will fix it. They left the window uncaulked as they were going to come back and replace it, 5 months after the installation, this has not been done and we are left with an uncaulked window and garbage in our driveway, still. We have called, left messages, called the owner, nothing. They informed our credit card company, not us, that they were nice enough to advise they will replace the window and will do so within a time frame that works for them. 5 MONTHS LATER, nothing!!!
This company is a joke and their staff fails to respond to anything within a decent matter of time. Donna, who answers the phone and apparently schedules installs will never respond in a timely manner and don’t try asking a question, she has no idea.

If we were doing it again, we would ask our general contractor to do the window installation. Northwest’s salesman gave a good impression, and the price was very good compared to bids from other window companies, but what really matters to us is the quality of work of the installers, and this is where we were disappointed. The workers were fast but didn’t pay attention to detail. There were many mistakes made in the installation.

Excellent, excellent company — we had all 19 windows replaced in our home just before Christmas, and wow, what a great job they did. Within 3 days the house was done, the windows look great and they were fantastic to deal with on all levels… from salesman Dave, owner Bob, and installers Dave and Josh! Don’t hesitate calling Northwest if you are contemplating new or replacement windows. I’m a happy camper!

Overview: The service overall was good. I would not say great.
Pros: The workmanship is excellent. They take their time and do the job right. The overall finished project met my expectations. They started and finished on the dates they said they would. They left my yard clean and picked up all the windows debris without issue.
Cons: A little slow to return your calls. Broke two windows during installation and mis-​measured a couple windows and our door opening. This was corrected and new windows were brought to the site without delaying the project. I did have to wait a week to get one broken window replaced as it had already been installed before it was broken. This was the result of a freak mishap and I don’t blame them for it. It was 28 degrees and raining, things were a little slippery.
The salesperson was a bit pushy, but most of them are. I did feel alittle pressured, but I received a good price and would have bought anyway.