DC Automotive

I placed a parts order on 3÷8÷13 and my credit card was charged on the same day for the full order amount. On 3÷12÷13, my order was shipped, but the the packing list explicitly stated that the turbo emblem that I ordered was out of stock and was not included, and that a partial refund was provided, even though it was marked as in-​stock at the time. Interestingly, their website, on 3÷20÷13, states that the same out-​of-​stock part is available and ships in 48 hours. I see several issues with this fraudulent transaction.
Number one, I would never would have ordered the parts if you had accurately stated that the turbo emblem was out of stock. Number two, I would never pay $ 20 in shipping for the remaining sticker and 2 screw covers that was shipped. Given that shipping charge for the emblem the bulk of the shipping cost, at a minimum, they should refund the already charged amount for the third item, as well as the bulk, if not all, of the shipping cost. Third and most important from a consumer fraud protection standpoint, they knew when they shipped out the remaining items on 3÷12÷13 that they owed me a refund, yet it is 3÷20÷13 and they still have not authorized the refund. This is fraudulent and I will contact my credit card company and Better Business Bureau immediately.
To make matters worst, I tried to contact them through the «contact us» webpage of their website, and it gave multiple errors when I tried to submit my complaint. Thus, it was impossible to even contact them by email to resolve this problem.
Update: the BBB complaint I filed seemed to help; the company admitted fault and agreed to the refund for the unshipped item, but more importantly, a full refund for the shipping cost that I never would have incurred if they had been upfront about whether their products were in stock or not.
Even though the number of companies that provide parts for my Porsche 944 turbo is limited, I will look to other mail order companies for my parts needs in the future.