Wen-Jung Lin, MD

I don’ t know how many kids he wants to see everyday. Every time, you have to wait over one hour for a 5 mins check-​up, sometimes even one and half hours waiting. Why they can not make an appointment on time? Keep a baby or a teens quite in a small room for over an hour is difficult, and there are a lot of sick kids in the same room. Last week, I had an 11:30AM appointment, and until 1PM I hadn’t see the doctor. If you want see Dr. Lin, you have to work at home or retired already. Good luck!

We had Dr. Lin as our daughters doctor for long time. I think the good thing is that he is almost available. Although the wait time is long (sometimes waited for 1.5 hour before we can get into the room), but I’d rather wait than trying to find another place for urgent visits.
However a recent incident made me switch to other doctor. I enrolled my daughter to a east coast summer camp and they need a immunization sign off. I send the form to Dr. Lin’s office together with her yellow immunization card, I thought signing is just a piece of cake, because the form is just to prove that you did all the immunization (not a health sign off). However Dr. Lin insisted to have a check up before he can sign. This was around the finals season, I don’t want my kid to waste time, she better spend her time preparing for all the school finals. I called, and even went to the office to explain. No use, the doctor wanted so much to earn money, I was furious.

I really love how professional and knowledgeable Dr. Lin is, but nope to their customer service today. I simply asked if Dr. Lin could check the results of a test after the people who tested me instructed me to do so, and in a polite way too. However, the ladies at the front desk were super dismissive and rude. They «claimed» they were too busy that day (literally two people waiting at the moment compared to the normal roomful lol). I know for a fact that checking the skin test takes less than 3 minutes to do as I’ve had it done before a few times, but they were too «busy.» When I asked if I could schedule an appointment, the lady even looked impatient and annoyed before rejecting our request. Really? I wonder where these females got trained in doing administrative/​customer service work. Even when I volunteered at a hospital a while ago, I had to be trained to be polite to patients. These ladies were the very example of how not to act in order to keep patients returning.

Very good doctor! Nice to my baby and answer every question from us! The only drawback is that the waiting time is too long and do not accept credit card

We didn’t know Dr Lin until we deliver our baby at El Camino Real hospital. Our pediatrician’s office is too far so the hospital recommend him.
He is ok, what drives me crazy is that that do not accept credit card for payment !!
They said they only accept cash and check. Come on! are you one of those stingy Chinese restaurants that you need to save all the small fees from the credit card company and avoid tax payment to US government? I seriously think there’s tax fraud going on.

Dr. Lin has been the pediatrician of my 3 kids (age 7, 4 & 2) since they were born. He is a very experienced and knowledgeable doctor. He is also very kind and caring and my kids like him a lot.
However, I used to think that he is not thorough enough especially when it comes to baby wellness check-​ups. He only does physical check and immunization and does not check their developmental milestones. I am also the kind of parent who like to ask a lot of questions and sometimes he doesn’t seem to have the patient and time to answer all my questions. Because of that, we had actually gone to a few other pediatricians in the past but out of all the ones we’ve seen, he’s still the most proficient. So, we are back to Dr. Lin.
He is a very hard working doctor and have lots of patients. But because of that, he is often overbooked. If you can, try to go between 1pm to 3pm. There are usually fewer patients around that time. We tried a few times and the wait time is only 10 or 15 mins. If you go at some other time, the wait can be as long as an hour.
His staff are very friendly and helpful. They’ll try to squeeze you into the schedule even last minute or try to find a time for you with less wait time. If the wait time is too long, they can call you when it’s time for you to go in. To make good use of the wait time, we sometimes go get some snack or do some shopping nearby. All these little things the staff do help make the office visit a more pleasant one.

Dr. Lin is a pro, and I’m speaking about this as someone who has had him as a doctor since I was 5. I’ve seen him for immune shots and vaccinations and I’ve never had a problem. I just stopped by today for my graduate school immunization waivers and he helped explain what was needed on the byzantine scantron sheet, and signed off and stamped it without a fuss.
I don’t know what all the quibbling is about with the other reviewers, this is Unilocal so go figure people expect to be treated like royalty.
The service was fine, the staff were guardedly friendly and incredibly professional. When things get busy it’s a small office, so go figure things will be hectic, slow, and people won’t throw out a good review.

If I could rate a negative star, Dr Lin would deserve it!
Total incompetency! He is OK only when it comes to immunization shots, I would strongly recommend seeking second opinion if suspect possible condition/​disease.
He misdiagnosed BOTH of my kids, insisting «as long as they’re smiling, they’re fine»! Well, Dr Lin, consider yourself lucky that Chinese are more conservative when it comes to legal actions.
We «inherited» him from birth through our OB/​GYN, as young parents not knowing a things between GOOD/​BAD/​HORRIBLE pediatricians. We entrusted out babies in his HORRIBLE hands! It’s very difficult to switch once we find a good pediatrician after birth. So warning to potential parents — know what you’re getting into and make wise selection before it’s too late.
TWO THUMBS DOWN!

Dr. Lin is a great pediatrician. He is very hard-​working, thorough, experienced and calm. I would give him 5 star for himself.
His office does need to improve a few things.
1. Don’t over-​book too much. Wait time (with appointments) are mostly over 45 min. Time with doctor is usually around 5 – 10 min. Walk-​ins are even worse.
2. It’s very difficult to call in, since the receptionist are busy always. «Can you pls HOLD» is the first thing they quickly says before you can manage to say anything. How about implement some phone system or use email to reduce the ad-​hoc request volume? There is no other way to reach their office.

Dr. Lin has been my 3 kids pediatrician since they were toddlers (2 – 3 yrs old). We’ve got nothing but great service here and Dr. Lin is the most understanding and generous physician. He is very kind to the kids and our children love him in return for being their doctor. He would always have a sticker for them to take home after their appointment.
Whenever we wanted to see him at the last minute, the staff would always try to squeeze in some time to see us. No– I don’t work for the office, just a long time parent who’s saying it as it is and who’s been taking my kids here for many years now. There’s no such thing as a perfect office staff, just a great doctor in return.

The office staff is unpolite & unpatient. I just want to make appt. with doctor but called at 9:00am be put on hold for 20 mins; 10:30am again on hold; 10:35am again on hold. I told her I did not want to be hold but I had not finished my sentence, I was put on hold again. She did not even know what I want and just put me on hold. What if this is a emergency case? If you are a parent, will you take it? I would never visit his office again.

Dr. Lin was my pediatrician when I was younger. He was really attentive and super nice when I had to go in there as a kid. He kept all my files so that when I needed to verify my immunization history, it was a breeze. Highly recommended! :)