Starbucks

After posting my negative review, I was contacted by Aunya, the store manager. She was very sweet and commiserative to my situation. She invited me back for a refund, a gift card and a remake of my drink. She seemed genuinely sympathetic to what had happened with my horribly messed up drink! I am very grateful for her reaching out to me as I don’t think most places come close to her generosity! With the level of customer service I received from this location, I definitely will be coming back!

Amazing customer service, clean store, and they make amazing drinks. Definitely my all time favorite store.

Was just over charged… Wanted to see if they would provide me a receipt, but they didn’t even ask. Customers in a rush should be aware.

Starbucks gift cards been hacked. Do not purchased gift card may show activation successful when you try to use it. Shows zero balance. Wow. There’s goes my $ 25. Customer service 800#. Was no help at all

I love this Starbucks, it is my local and my favorite. However, I really wish this and all of the Starbucks locations would stock Stevia packets as a sweetener on the bar. Many places do it now, and I would really like to have the option to sweeten without the cancer and health risks associated with sugar and artificial sweetener.
What do you think? :-)
Thanks Starbucks!

Ordered a tall cappuccino, when he handed it to me it seems like there is nothing in it, cup so light, cup was filled half… I didnt order a half cup??? oh my

Surprisingly cute for a shopping center Starbucks. People were nice, the outdoor seating area, for being parking-​lot-​adjacent, was somehow cozy.

this is the starbucks located inside san antonio village, vs the starbucks located inside the safeway inside this shopping center. i was running some errands when my stomach called, so i popped in here for my favourite breakfast sandwich, the reduced fat turkey bacon and white cheddar on wheat english muffin. the sandwich was heated and served warm, so the cheese melted over the egg white and turkey bacon… ooey gooey yummyness!
the interior was a standard size, with seating and the cashier/​pickup area, but they also had an outside patio area which was a nice size, with modern outdoor furniture. it was really cold the day i visited, plus i had errands to run, so i didn’t sit outside, but good to keep in mind for subsequent visits! customer service was standard, order, pay, pickup, nothing out of the ordinary on this visit.
the shopping center offers 15 minute parking spaces as well as untimed parking spaces, but the latter are usually harder to come by. if you know your trip to starbucks will be quick, i’d suggest grabbing the 15 minute space.

very quick on drinks. We ordered and walk away, BAM drinks are done.
They seem to know my order by the 2^nd time I come back.

The place is filthy and I have pictures to prove it! When my drink was ready they didn’t even announce it or ask for my name so everyone has to figure out which drink belongs to them.

I do not write a lot of reviews, but when I do it is either because the customer service is above and beyond the norm. the food sucks and/​or the food is excellent.
Andrew the barista at this San Antonio, Mtn. View location, is a shinning example of what customer service should be at ALL food service establishments. He not only greets his customers in a friendly way, but he also is accurate and does his job well.
He also knows how to take charge and provide the «right» solution to a problem.
For example, I went in to retrieve my reward of a «free drink», but upon stepping up to the register, I realized I had my days crossed and that my «free drink reward» expired yesterday? I was disappointed, as you could imagine, (since you only get these rewards after 12 purchases) and I asked the person at the register if there was anything they could do. They said no. (as I expected them to) And I proceeded to begin to pay for my drink.
But Andrew, upon over-​hearing my situation, asked the register person to let me have the drink on his account. Now Andrew did not have to do this. He could have focused on his own job and not intervened, but he chose to provide me customer service above and beyond what I expected.
It is these types of workers, that no matter where you work, you wish you had working for you. I have been managing people for over 15 years in my career and it is people like Andrew, that I strive to have on my teams.
People who take the initiative, and responsibility to do the «right thing» not because they «have to», but because it «should be done».
I have met Howard Schultz in my career and I know he believes and cherishes this same value. And if he witnessed Andrew’s action, I know he would be very proud and happy that Andrew is delivering the brand promise & experience that has made him a very successful businessman.

Starbucks has lost it’s charm and I seriously never want to come by another ‘buck again. But the proximity and convenience to grab and go wherever I am brings me to starbucks more often than i wish for. This particular location is where I find the staff a bit more friendly and the latte’s and mocha’s done better than others closeby my place on elcamino. For the service and staff I’m willing to drive an extra mile to get my drink.

Okay my bigger issue is why are there five Starbucks for this same location? Anyways, I dig this Starbucks and wish it was here when I was a kid cause trust me, I would have been here almost every day. It’s super spacious, still relatively new when compared to the other close by Starbucks. Baristas are nice and efficient and have their job down. What’s there to dislike?

Saturday morning. I show up at 5:20 a.m. One worker inside. Sign says they open at 5:30 a.m. 5:31 a second employee shows up. 5:59 a.m. and they are still not open. So far several customers have come and left. I will do the same now.

I am a die-​hard, devoted Starbucks fan. I practically spend my annual salary there and my daily purchase is a $ 6.85 coffee. I know exactly what I like and i know exactly how to order it so that the check boxes are easy to mark off and the barista has no questions. Usually the employees at Starbucks are so amiable and engage in conversation with me, but this place sucks.
Mainly it’s the baristas at this Starbucks that are incompetent, but the cashiers aren’t all the best either. I only go to this location because it’s the only one on my way to work where I don’t have to make a u-​turn to go to the other side of the road and then u-​turn again to continue my way. Today, after approximately 14 out of the last 16 orders have been incorrect, I have decided to go out of my way to another location that always gets it right. Why it’s taken me this many wrong drink orders is a question I am asking myself, too.
I secretly wonder if the barista likes to fuck with me given that I have a mark on each of the boxes on my cup, knowing that I usually don’t test my drink until I’m in the car and have been driving a while. (Why I don’t taste-​test before I leave is another question I ask myself.) I always confirm all the steps to my drink with the barista before walking out the door and either they THINK they got the order right based on my instructions or they don’t care. I get the sense that they really don’t care at this location.
Not only that, their espresso machines are NOT calibrated to the proper temperature. Their 150 degrees is NOT a true 150 degrees. This is the ONLY true location where I have to order the drink at 130 degrees in order to avoid scalding my mouth. (The other exceptions are at Barnes & Noble locations… for some reason the Starbucks coffees in those bookstores are always too hot, too.)

Great great service. Very friendly people working this morning, lots of smiles and happy workers, and obviously my clover coffee was amazing — don’t know when the switch happened to actually ask me if I wanted room and still give me a grande’s worth of coffee (in a venti cup! Without asking! So happy!) but this is the best service I’ve gotten at a Starbucks since moving to California last year :) thank you, I hope you all stay as happy in your jobs as you seemed today!

There is one thing that has stood out for me in this rather new location: speed.
It is lacking. The few times I have been there it has taken quite a while to get my drink. I have also seen them get a few orders ahead of me wrong. The customer service was great, but they really need to pick up on the pace.
The outdoor seating can get crowded, but it’s so nice if you can catch a seat on a gorgeous day.

This is like all other Starbucks except for the seating arrangements. I recommend you sit on the patio. WIFI reaches outside and they have comfy couches.
I usually come here for coffee meetings. Coffee meetings = My colleagues and I drink coffee and chat at hyper speed about work. :)
We like to sit at the big table in the back. It gives us lots of space for paperwork, laptops, and our beverages. Plus there is a little faux fireplace above the table that looks really cool too.

Da Bucks brought a new location to da Bay. Okay, I’ll stop with the puns.
Anyway, as I usually say, it’s a Starbucks. The End. Kidding
Seating: There is a nice little area with umbrellas and outside seating. The only downside is that your view is of the beautiful cars and parking lot. Quite lovely. There is also a nice amount of seating inside and the entire building structure is raised so you feel kind of tall while inside… not really… but as a shorter person I enjoy pretending to feel tall no matter how it is achieved.
Ambiance: This location has a nice, open feeling about it with high seating.
At about 10:30 AM on a Tuesday, it was fairly crowded, but the crowds may die down after the «new» feeling wears off. Only time will tell.
There are already regulars here… they stake their claim quickly.
Anyways, just another trip to the Bucks. It has that «new and friendly» look and smell. Ohhh shiny.

The staff at this new location are really friendly. The other day a barista recommended a secret menu drink and it was really good. I’ve noticed that there are some serious regulars that have claimed spots here for much of the day. I like that because it gives the spot a coffee house feel rather than a fast food joint. I also love the comfortable lounge area outside.