O’Reilly Auto Parts

Shout out for the BEST customer service courtesy of the store manager Mario!!! I had a dead battery and no tools to change it myself. I asked Mario if I could borrow them and he said of course, better yet he said «bring it over and I will change it for you». THATS customer service my friends. On top of it he tested my battery before he changed it to diagnose that it was for sure the problem and also plugged in the memory card for my GPS which I did not have otherwise it would have completely ruined my computer settings in my car. I don’t know what so many people are hating on here??? When I went in Mario was running around answer questions for the other two guys that worked there customers since they didn’t know, while still taking care of my cars issue, processing the sale and doing it all with a smile during very busy store hours… Mario, keep up the great customer service and don’t let these other reviews damper your great work… They probably just forgot that they aren’t the ONLY people in this world that need help or they just don’t have any patience!

This morning this light came on my dashboard: «Check Oil At Next Fueling» so I figure that’s code for“You need oil.” I stopped immediately at this O’Reillys and waited to buy a bottle of oil.
It’s a lot more complicated… of course…
Steven offered to come out to the car and check the oil level. I didn’t even know where the oil stick came from!
He opened the hood and checked the oil. He was so cheerful and all I could think about was standing out in the hot sun.
Steven is amazing!!!
If I owned O’Reillys, I would have Steven hold seminars for customer service to every single employee. There were a bunch of men behind the counter area and none wanted to be bothered this morning. I actually started to walk out but since I was there, I backtracked and waited in line.
Even if they just greeted a customer, rather then sneer at them, this would go really far.
Steven, you are wonderful! I really appreciated your help this morning.
Thank you!!!

This is review for the O’Reilly store in Blythe, CA. I was stranded in my motorhome in Quartzite, AZ with a bad front wheel bearing. The store manager, I believe her name was Diana, was terrific. She manages to keep all of the other nice employees on task, while she answers phones and still took the time to go out of her way for me to help me find a bearing that was a difficult one to locate. I worked in the automotive business for over 40 years and this young woman gave some of the best customer service I have ever seen!

Recommend avoiding.
Went to recycle a battery, and after waiting in line fifteen minutes, was told that because I’d paid with a credit card, they wouldn’t be able to refund my money today.
Hey, I get that computers have problems sometimes. But it’s on you to make it right. Don’t pretend that there’s nothing you can do; that’s not true.

Wow. avoid this place like the plague. Came here to get booster cables and received worst customer service ever courtesy of Mario. Will take my business to Kragen or any other auto place just to not have to deal with these guys.

Diego and Manny are charming, engaging, super helpful gentlemen with a delightful sense of humor and impeccable customer service! In-​and-​out in 15 minutes and that included changing both of my headlamp bulbs. Thank you very much!

Dolores summarized the headlight bulb options I could go with and how they were organized so I could make a quick and informed decision! She even took a look at my car and helped me with the bulb!!! Thank you and happy holidays!!!

My car battery went out pretty late, luckily O’Reilly was open until 9pm. I made it to the store and was helped by Diego who quickly showed me my options, sold me a battery, and helped install it right there in the parking lot. Smooth process, saved me a lot of time. Thanks!

Excellent service and help with installation of car battery.
Very friendly employees.

Awesome service from Anna and Will. They were honest and super helpful. After they realized that my rear light bulb was fine, but just poorly inserted, they helped me fix my rear light. Easily saved a hundred dollars compared to going to a dealership.

Very nice and helpful. Usually have what we need. We have been buying batteries and other small items from them for many years now.

Needed a new car battery, great customer service experience with Dolores in purchasing the battery and then again on the 2^nd trip in exchanging the old battery.

Great place to come if you a) want to spend your afternoon waiting in line, and b) want to see the most in-​efficient customer service outside the DMV
3 employees working, but managing to only help only one customer at a time. Every employee seems to want to get involved in every transaction, despite the waiting line stretching the length of the store. Mmmm, parallel processing entirely beyond their grasp? After waiting about 30 mins in line, I got to the front, and mentioned the concept to the staff. Their response: tell our manager (who was not there) that we need more staff. Seems like they don’t need more staff — they just need smarter staff.

The manager Kristofer helped out a lot with me in choosing the auto shades for my car. I was able to try out the products that best fits my car. The customer service was really friendly and beyond ‘good’. Oh yeah, they’re hiring too for all you gear heads.

Among other repairs, my car repair shop recommended a new battery. They only carry one brand, high-​end and expensive. I wanted a reliable battery but not necessarily the top of the line product for a car with 130,000 miles and which I expect to keep only 5 – 6 more months.
I called O’Reilly because they are relatively close to where I live. On the phone, Kristopher was very helpful and patient, though he had no way of know if I was just price shopping or a serious buyer.
Based on his helpfulness and the store having just the right product choices to suit my need, I took my old battery over there – as Kristopher had suggested – and ended buying a very good battery at about $ 60 below the one quoted by my repair shop.
Net: very helpful on the phone and in person. Good job!

Great customer service and store is organized and stocked always helpful and great support ! No complaints or worries they want UR business so treat with respect and care
Only 1 female works their and know more than some anywhere

Got tire cables here to go to Tahoe and I was very happy with the assistance provided by Armando. I knew nothing about chains/​cables and Armando told me that I only need a pair of cables (not two pairs) and not chains (worse for tires). Also, he went to the lot to check my car which I had another question about.
I got to Tahoe safe and wanted to give this place a good recommendation on Unilocal.Excellent customer service.

I’ve been to a number of different auto part stores during my time as a car owner, and the staff here are by far the best I have encountered. Today was my third time in the store in the last year, and once again, within 20 seconds of walking in I was greeted as asked how they could be of help. This time, my car battery was dying — an assumption quickly proved correct by their free diagnostic service. Josephina did a great job assessing the issue, and was most helpful with giving advice on which replacement battery to buy — enough information to make an informed decision but in a succinct manner so as not to bore me or waste my time (I was already late to work). She even went out of her way to help make sure the battery was installed correctly and then ran a second diagnostic on the car just to make sure that everything (the alternator and starter motor) was also working fine.
I’ve come here before for new wiper blades, as well as to stock up on cleaning /​care parts for my car and each time have found the service to be above and beyond what I would expect. I will definitely be coming back here again!

I went to the store to get new wiper blades and see if we can figure out why my car was leaking water from either the windshield or the door seals. The assistant manager Cesar was so nice and helping me pick out the right windshields for my car and offered to take a look at the door seals and figure out where the leak was coming from.
The customer service was over-​the-​top & excellent he helped me with all of my questions and needs for my car. Thank you O’Reilly auto parts for helping me with my car and not being an intimidating place for chicks with car problems!

This place was soooo helpful, Ceaser really took his time to figure out our problem, he helped us find the part we needed and didnt try and sell us the most expensive thing. I really apprciate the customer service Ceaser and his staff offered me when I went in. Thank you!
4 stars only because, they didnt have the exact part we needed but gave us another choice.