Mercedes Service of Mountain View

Ming and the guys here at great! Just had my ML63 serviced and they did not recommend any unnecessary work/​repairs. Trustworthy and great to deal with. This is now my go-​to Benz shop. A+!

After days of searching for a reputable shop, I stumbled upon this place and despite having just a little over 30 reviews, the reviews were all honest and were all 5 star ratings. So, I thought to myself, why not give it a try. I have had 3 rather unfortunate experiences at other Mercedes shops wherein I received «okay» service or just poor customer service so I’ve always had some guard up when checking out a new shop.
Today I took my 2012 E350 in and was happily greeted by Raymond. First impression, I said «What a very polite guy!» Even though I was on the phone for a meeting (I know, how rude of me) I put it on mute and had a great quick conversation with Raymond. I simply told him that I’m due for a B-​service and he immediately took action in checking out the car and offering me options for transportation if needed. Fortunately I had a colleague pick me up to head in to work. Just a few hours later, I received a call from Raymond saying that the car is good to go and was even nice enough to be honest and tell me that certain services weren’t needed as my car didn’t require them. There was no sales talk or anything for that matter. They certainly put customer service as a high priority.
I picked my car up and had a run-​down of what was performed and was given my total. I was amazed at the quality of work, quality of service, the honesty, and the reasonable price! I will certainly be coming back to them for my future services!
Thank you Raymond and everyone at Mercedes Service of Mountain View. Hands down, the best experience I’ve had visiting a shop and the reviews have stayed true. I will certainly recommend you to my friends and colleagues! Keep up the great work

The only place in the bay that provided me with a reasonable quote and was able to find the front rotors for my SLK55! Had it ready for me in less than 8 hours and when I got it back, it felt like it was stopping like it did when it was new. Very happy and very satisfied with Ming and his crew.

The very best mechanic. Knows Mercedes inside out. Service with a smile all the time ! Ask for Ming !!!

Took the Mercedes C300 (2008) and E320 (2000) to master mechanic Ming to perform a list of «long over-​due services». He has been our go-​to mechanic for mercedes because he is fluent in English, Chinese (mandarin), and Taiwanese. Ming makes communication easy.
Service performed on C300:
~Service A
~Repair left turn signal light plastic strip.
Service perform on E320:
~Service B
~ABS sensor
~ESP sensor
~BAS sensor
Ming was able to fit me in to his busy schedules (2 cars) when called. The repair and services were completed in a timely manner (same day when I dropped it off) and I was notify via phone when services are completed. Highly recommend for those who are looking for trust worthy multi-​lingual mechanic who can accurately diagnose the problems and provide solutions to your questions without giving you the run around. The repair cost are within a reasonal range (wont cost you arm and leg), making owning & maintaining a German car afforable. I highly recommend Ming to all your Mercede repair needs.

I trust these folks with my car more than any dealership or workshop around. They are fantastic!!!

I dropped off our CLK with Ming (the owner) and Raymond on July 27, 2015 for our B service. After talking with them the week before we wisely scheduled an appointment as they are very busy. Per Ming’s recommendation we decided to first just start with the A.
Order of events:
4pm dropped off car
5:15pm courtesy call from Raymond with update
10am next day courtesy call from Ming with update on service
4:15pm next day pick up car
Through out the whole process Ming and Raymond walked us through everything and were so professional. I felt like royalty the way we were treated. You can tell that they are there to take care of their customers. We will be back next year for our next scheduled maintenance!
Ming has 20+ years experience from Smythe and is ASE Master Certified. I would trust them with any Mercedes car you have as Ming and his team are experts!
Pro tip: make an appointment as they are very busy.

Came here to see Ming again since my last brake service. This time for B service on my 2004 C240. Price was right and service was excellent as always. Highly recommend. Very honest and fair. I will continue to come here as long as I have this car.

The guys here are fantastic. Ive brought my mercedes in a few times now for repairs and each time they have done an awesome job. The owner is super nice and will help you to save money on your work if he can. There very respectful and get the job done properly in a timely manner. I would recommend anyone with a mercedes to come here and get the service you deserve at a reasonable price. My go to guys for my vehicle. Thanks again!!!

I have been a MB owner for more than 15 years and go to shops too often. I highly recommend this shop for three reasons — they know the cars well and know how to fix them, they are customer oriented and provide all details on the service, and their costs are very reasonable (don’t charge you on small items). Come and experience yourself! Finally we have a shop we can trust to take care our two cars (S500 and E350)!

The service here is really professional and fast. Staff here are really nice, and I paid low cost for changing my Lower beam bulb.

I finally got a service indication in my C250, and I called the dealer and my mechanic I’ve been using for a while. And to my surprise, they were the same price? I couldn’t understand it. So I started to do a search and found ming with a lot of great reviews. Sure enough, his price was about the half the price for the service and it was done right away with minimum of fuss. When they finished the maintenance repairs, I got a call and since I lived close enough, they came and pick me up to get my car.
As I was picking up my car, the guy tells me that I have an oil leak as well. Good thing I have warranty. I will take it to the dealership to get that fixed as well.
I totally appreciate their effort and not fleecing me. Totally recommend this shop for all mercedes repair needs!!!

Really nice person! I just call in to ask some information about parts, he explained extremely detailed and very patient! I will definitely go there to have a try his service.

Excellent, fast, friendly and fairly priced! Wow — what a great find!
Very happy with excellent service on E320.
A new customer for life!

Great service!

I started coming here in 2013 when I moved to Sunnyvale, and now that I live in San Jose, I still come back for Ming’s expertise.
Ming is friendly, fair, practical, and knowledgeable. I first came for a second opinion based on a long list of repairs that another shop was encouraging me to pursue. Ming asked me a few questions, then looked under the hood and made it clear that most of the repairs were unnecessary at this time. I have stopped by a few times since with small problems (squeaky steering wheel, check my belt before a long trip, etc) and he is always able to see me within 15 minutes of my spontaneous arrival, and often gives me top offs of fluid with a refusal of payment. This guy is an angel sent from above as far as I’m concerned.

I usually drive all the way to SF to get my car looked at. I was mildly interested in finding somewhere closer to home. I had come in to Mercedes Service of MV few months ago, because I thought my breaks were squeaking a little more than they should. Ming took a look, and told me they were fine and sent me on my way. He was right, things were fine.
Fast forward to this morning when my check engine light suddenly came on and my car was puttering away. I came in early in the morning, and he was able to fix me up in the same day. Drives great! Fair prices, and he’s genuinely a good guy. I will be back. Thanks Ming!

Went back for a check engine light on the c300. Asked Ming when he was closing because I wanted to try to get the car in before end of day. There wasn’t much time left before they closed, but Ming said don’t worry, I’ll wait for you. Do you know another mechanic that will wait for you to bring a car in even when they are about to close? I don’t like Unilocaling the diamonds in the rough because they inevitably get popular and prices/​wait times go up but you deserve it, Ming. Thank you again.

Ming is the best! Really amazing. Bring your Mercedes here, eyes closed. Not only does he fix everything better than new, his charges are amazingly reasonable. Very pleasant person on top of that.
No idea why anyone would take their Mercedes anywhere else? This is really a no-​brainer.

I have been taking my car to Ming since way back. He knows everything Mercedes in and out even the complicated stuff like the ABC suspension system on my SL500. He has saved me enough money to buy another Mercedes over the course of 3 years contrary to taking my sick ride to the stealership. Service is fast and Ming can’t be any friendlier, he is also very informative.
Your next best decision in life after lining up outside boiling crab for 2 hours waiting for that garlicky saucy spices soaked shrimp goodness is to take your whip to this shop!
Mercedes Server of Mountain View, 15 minutes could save you 50% or more on your troublesome Mercedes.
If you own a Merc you better have Ming on your side, it’s like having Heisenberg cooking for you when you try to start your meth business.