Kelly-Moore Paint Store

Came in with a basic idea of the colors I wanted. The Staff, Lee Bicker had no intention of helping and flat out rejected helping me saying he couldn’t help with any selection even if I told him the kind of colors I needed. He said he needed to know how much sunlight the room needed and I was about to pull out a picture on my phone and he rudely replied ’ that’s not going to help me!’ Like I said — no intention of helping. Horrible service!

I had only a vague idea of the color I wanted to paint my bathroom (a light gray), and the employee was able to give me color recommendations based on the size of my bathroom and the style I was going for. My bathroom ended up looking absolutely gorgeous and the color is perfect! However, we were not too pleased with the painting supplies that were selected for us; we had to go out a few times and buy new things from another store as we were painting. We will definitely be back for paint and perhaps for higher-​end supplies.

It’s a bit weird for me to write a review for a paint store, but I had such positive experiences at this Kelly-​Moore. I wanted to get samples to test out before my painter bought paint and the workers here were so friendly. They gave me advice on sheen and how to paint even though I was having my painter do the painting. When everything was done, they offered to carry the paint out to my car.
My painter said that the paint here is better quality than some other brands and definitely better than brands that you can get at Home Depot or Lowes. I think the paint came out beautifully.
The only issue I have is that the store is kind busy. I totally understand since people are ordering paint for their job, but I didn’t expect the store to be busy on a weekday afternoon. I guess it takes a while to mix up all the paints.

Want to say thank you to Kyle for his excellent customer service. I didn’t spend a penny, I just stopped by to recycle two cans of paints (one of them is 5 gal), he came out to the parking lot to carry them away from my car.
Excellent service and thank you for your help.

I want to give thanks to Brian Vonderwerth at the Kelly-​Moore Paint store in Mountain View. His service is simply excellent.
I have been a Kelly– Moore customer for over 20 years. Kelly-​Moore has good paint and good service but to us the Mountain View Kelly– Moore store has a secret weapon — they have Brian. He has an eye for color and an excellent knowledge of all types of painting. When I opened an account with Kelly-​Moore, I never expected I’d have personal attention from someone knowledgeable like Brian to help me with all sorts of painting projects.
Brian has come to a few of my projects, whether big or small, to give me wonderful suggestions and advice about what type of paint and what color I should use. He helps us so much. I love the family room color Brian helped me choose.
Thanks Brian and keep up the great work!

My office is in Mountain View and over the last couple of months we’ve had an on-​going paint project… every couple of weeks, my staff is down at Kelly Moore purchasing paint. The staff has always been very helpful and accommodating. Last week, on our own, we decided to paint our kitchen table… WOOPS! Big Mistake… we ended up messing up the table as we did not properly prepare the table… DUH… Kelly Moore Team to the Rescue!!! Not only did the Mt View store send in Brian, (the paint expert) to see the problem, write a full report and give us suggestions on how to fix the table… but, Brian also returned to our office to give us the step by step on how to fix the table… he spent 45 minutes ensuring that we had the process down correctly… THEN, he drove one of my staff members back to Kelly Moore to pick up one last item we needed! WOW… Now that is Customer Service! THANK YOU to everyone at Kelly Moore Mountain View. You saved our table and have restored our faith that there are some darn good people out there! THANKS Brian!

Horrible experience and I dint even go to the store. My painter brought me a bill for $ 111 for 2 gallons of paint. I was shocked as I bought 5 gallons from home depot which costed me less than $ 25 a gallon. They were superior to the Kelly Moore paint (Behr and Martha Stewart brand which my painter agreed and absolutely no VOC as compared to the Kelly Moore paint). I called up the store to see why the price was so high and they explained that they would give a discount with an ‘account’. My painter had told them he was working for my contractor who had an account. They couldn’t pull up his details and so charged him retail. Really? You would charge a painter retail? Any other store would have made an exception and given him the contractor’s price. Even that is $ 40 – 45 at Kelly Moore apparently. In all, Kelly Moore is a rip off. Go to Home Depot or Lowes– get better paint for less than half the cost without haggling or an ‘account’. Attached is the bill as proof!

The service in this store is excellent. Every time I have walked in the door, someone has greeted me and asked me if I needed help. They did a brilliant job of matching paint that was several years old.

WOW… They are amazing, everyone who walks into my house says, where did you get that paint? They answered all of my questions on my (multiple) visits, helped me select the right sheen, the right color, and when I found a color I loved but that they didn’t make, they made a custom blend for me.
In short — I love my Kelly Moore Paint!

Very helpful and super friendly people. People kept checking that we were ok and getting enough help.

Problem: Needed to match paint to touch up where some wood shutters had been and where stucco had been repaired.
Solution that didn’t work: Large box home repair store
Solution that DID, first try??? KELLY MOORE PAINT!!! Yippeee!!! They made a PERFECT match from a piece of a gutter I brought in.

Avoid this store at all costs. They are as incompetent as it comes in this business, ignore customers without apologies, and the paint they have turns blotchy after a few months.
If you want to pay more for bad products, you’ve come to the right place.

Great customer service!
Brent helped us out mixing all the paints we needed. We came ten minutes before the store closed (didn’t know it’d take that long to mix up paints), but Brent was very patient and being helpful. We felt bad that he was still helping us after the store hours. He even helped us carried out those heavy paints to our car!
The store is very nice and clean, parking is never a problem.

…a paint pursuit sans any info except a previous purchase and a picture of the room to color match (a disaster in the making) was completely avoided due to the stellar service and patience from Rebecca B…(Inside Salesperson) saved the day… and bedroom. Snaps & kudos for Rebecca! Thank you!

great customer service at this kelly moore! got some paint today. they even added some discounts.

Paint store… they carry paint and painting accessories. Nice and clean and my contractor has an account there so I got the stuff on discount. Fast and friendly.
I think home depot may be a little cheaper though for different brands.