Intuit

I have used Quickbooks for almost 14 years. Over the years, in order to keep using their product we have been up-​charged time and time again. We went from the standard version, then we were were forced to purchase the pro-​version and then a couple of years later we were forced to purchase their enterprise version because the pro version no longer could handle the amount of data that we had in the system… which we were never informed that we would encounter this problem when we purchased the pro-​version. The enterprise version cost us thousands of dollars at the time.
A couple of years ago they offered an online payment option for our clients, which has been great. They are now discontinuing it and the new product that they are offering to replace it will cost me $ 1600.00 because now they are stating that I need to upgrade to Enterprise version 17… where as the other product was $.50/​transaction.
Such a scam.

BAIT-​N-​SWITCH! DON’T BE A VICTIM! When you visit the TurboTax webpage, which Intuit owns, it advertises «discounted prices» on all of the editions of TurboTax. After completing my taxes and going to check out, all of a sudden the price spiked up 20% more than what was advertised on the home page ($ 43.99 was displayed on the home page and $ 54.99 was displayed at checkout). I requested that a customer service representative contact me thru the Intuit website and when he called he was fumbling and stumbling around trying explain that it may have been a promotion that ended in January or early February, even after I tried to explain to him multiple times that I had the screen up right here, right now (today) that showed the discounted price. I eventually told him that I was just going to go thru my bank and dispute the charge and I took screenshots of everything. I’ve already reported Intuit to the FTC and Better Business Bureau for «bait-​and-​switch» sales practices and the sad part is that Intuit is already over TWICE as expensive (with the discounted price) as many other tax softwares and services out there and in addition, they charge a $ 35 PREMIUM for you to pay for TurboTax out of your return, which is PURE PROFIT because they are avoiding debit and credit card fees while charging you ALMOST DOUBLE the software cost in the process (for the Première edition at least).
Equally as disturbing — if you had the bill pay app that Intuit acquired (now called Mint Bills) you CANNOT delete your account on your own. Instead, you must email or call their customer service line and request that they terminate it for you, in which case (because of the fore-​mentioned) I have EXTREME trust issues with Intuit.

everything about this company is terrible. to cancel your account you have to fax. its 2016, their services are suppose to be convenient, but not if you dislike their poor service. Not only does logging into their website have the most complicated system for security. If you need your account number, well if you cant log in to get it, where do you get it? The email they sent 5 years ago when you signed up. Its such a joke.

I had the BEST customer service from Intuit. Had an error creep up in my Quickbooks file and I dreaded calling the tech service line (preconceptions from other companies). I was pleasantly surprised with my two service calls. I got two separate tech specialists who were both well informed, friendly, thorough, and articulate. Cool side note, they were both women! In a predominately male dominated industry it was so nice to have the ladies troubleshoot all my tech problems! I feel 100% taken care of from Intuit!

Like many small businesses, mine is heavily pursued by financial companies like Intuit. Except for occasionally using its tax preparation software, we have managed to run our business without the «help» of Intuit. Based on the company’s Unilocal reviews, it seems that is a good thing.
However, over the years, my company has participated in a number of focus groups and research studies for the company. If they are conducted on one of the company’s campuses, they tend to go as one might expect, with the full honorarium paid at the end of the session.
But if they are conducted remotely, well, good luck collecting your honorarium in any kind of reasonable, timely fashion and in the form you’d expect and prefer.
My company recently was recruited by a woman named Vicky or Vickie from a company variously known as Oceanside Ten Management or ROI Rocket in Denver, Colorado to participate in a one-​hour remote study on various advertising/​promotional messages for one of Intuit’s products. Because my company is familiar with the horrors of Intuit’s honorarium practices on remote studies, before we committed to the study, we asked Vicky/​Vickie about the form and the timing of the honorarium and was told a «check» would be mailed to us immediately after completing the study. And so we agreed to that arrangement, and a date and time of participation were scheduled. We next heard from someone named Helen from possibly the same company as Vicky/​Vickie. Next our participation in the study was confirmed by a woman named Jennifer from a company called 24Tru Research Intelligence in Lakewood, Colorado. And then, on the day of the study, we were handed off to a woman named Bronwen from the same company as Jennifer.
At the end of the study, Bronwen was asked about the honorarium. She said her only role in paying it is to let others know that, yes, we participated in the study as agreed, and yes, it was all right to pay us. She knew nothing further about the process.
It came as a surprise the next day to receive an automated e-​mail message from 24Tru Research Intelligence asking us to register on its site and electronically request payment. When we did so, there was no way to request payment. So Jennifer at the company was rung and told we were having trouble requesting the payment (it turned out there wasn’t a way to do so until a few other actions on their part took place and more time passed… thanks for wasting our time and our money, 24Tru Research Intelligence). And then Jennifer was asked when we could expect to receive the check. It was only then that we were told it would take up to five weeks to receive payment either by check or by PayPal (in which case, of course, we would have the honor of paying the PayPal transaction fees). We told her that Vicky/​Vickie the recruiter specifically told us before we agreed to do the study that the payment would be sent to us in the form of a check immediately after completing the study.
Well, this resulted in a world of confusion on Jennifer’s part, lengthy holds a couple of times, no one really knowing how to resolve the issue, a stated inability to pass us off to the owner (s) of 24False Research Stupidity or anyone else authorized to cut a check in any kind of timely manner (which, frankly, isn’t quite believable because, at any company, there is always someone authorized to write checks), and eventually a request to ring us back «in an hour» with further information. Jennifer wanted to go back to Vicky’s/Vickie’s company to try to sort it out, but in the course of telling us so, she let it be known that Vicky/​Vickie would’ve never made such a false promise (reader, she did).
Needless to say, thus far, the promised follow up call from Jennifer hasn’t come. After basically being called liars (we’re not), we have been left to hang.
So, our advice is do not – repeat, DO NOT – participate in any of Intuit’s remote studies. And surely do not deal with Colorado-​based companies Oceanside Ten Management, ROI Rocket, 24Tru Research Intelligence/​24False Research Stupidity, or anyone else contracting with or representing Intuit on remote research studies who is promising you timely payment in exchange for your intellectual property, opinions, and time. It probably won’t happen as promised, and you will be left with a chain of confusing e-​mail messages, long-​distance telephone charges, and waits.
Shame, shame, shame on Intuit and its business partners. Theirs are businesses based on good faith and trust, and sadly, you simply cannot sagely put your faith and trust in them.
And, Intuit, if you are reading this, will you please, please cough up the money we’re owed ASAP? We were planning to donate it to someone who needs those funds to keep a roof over his head this holiday season. So this is a genuinely Grinch-​y, Scrooge-​y move on all your parts.