Enterprise Rent-A-Car

These folk combine professional and knowledgable service with being quite personable and friendly. Feels like a small local family business, rather than like a Walmart or MacDonalds.

Avoid this place, the worst customer service ever, I have been renting in hertz for years and this was my first experience, and my last one!!!
The manager and the whole team are very rude, take your business somewhere else !!

Great service with a smile. Enjoyed the car clean and comfortable. Thanks for your outstanding service. Enjoy the candy.

I’d recommend avoiding this Enterprise at all costs. I rent cars pretty frequently all throughout CA, various companies and luckily enough to not had any problems.
At this location, I rented a car for one week, upon return the sales rep Michael O’Brian finds the smallest scratch (superficial, no dents) and calls that damage. He forces me to take 1 week of full coverage to cover that. The insurance makes my original total more than doubled! I think they know about this damage and uses that on each of the customers that rents the car.
BTW, they gave me a car that the oil was not changed and this car makes an ear-​piercing loud screech every time the car was started. I did not have time to switch to a another car but this type of basic maintenance should be done prior to being on the lot for rental. Michael blames Firestone for not resetting the alarm (sure, that could happen but wouldn’t Firestone want to «take credit» for changing the oil and reset the alarm?) and why isn’t this branch on top of the maintenance?
From other previous reviews, it seems like scamming is how Jonathan Hiley (Manager) and his crew tries to keep doors open or make revenue, be aware Unilocalers.

I used their services recently because my car was in the body shop to repair a bumper. The other driver’s insurance company was paying for the rental (I wasn’t). They provided excellent service. They picked me up from the body shop and everything was ready to go when I got to their office. They were very friendly and the process was easy.
They made the return also extremely convenient and simple. I simply dropped of their car at the body shop and drove off in mine.
Highly recommend this Mtn View location of Enterprise.

I like this place for the service (and I have talked to at least 5 people who work at this office due to unfortunate circumstances), but the car selection is not great. I have been there on a Thursday, a Monday, and a Tuesday. Didn’t have to wait long, but there were enough employees to cover customers.
I would like if they offered cars with backup cameras even on the lowest tiers because the drivers aren’t used to the car. Seems like a good investment both for them and the rental driver.
I believe you can also waive the «young driver» insurance (+$ 15) if you have your own insurance. When I rented a car through my car repair shop, I was able to get the insurance waived. So it was only $ 20/​day (going through my car repair shop).

Be ready to wait 2 hours for a car and then at least 20 – 30 mins if u requested a drop off after returning the car.
Got an unreliable car,
NEVER AGAIN (gave one star in order to be able to post a review)

Enterprise asked me to do this. Otherwise I would have grinned and borne it.
i ordered a mid sized car. They had none. In fact they had almost no cars. I got a big Chrysler as the only alternative and used it for a month. I had to return it and get another car for the next leg of my visit at their request. I asked for consideration for the huge amount of gas this awful car used and was ignored. I was then given a Ford Focus, considered an economy car by most rental companies but a midsize here. I complained to the manager after the desk staff ignored me. He ignored me too. So I took the Focus. As soon as I accelerated, the car stuttered, as though it was running out of gas. There was gas, of course not a full tank. The car was defective. Since they had no cars they sent me to San Jose airport. This took more than an hour out of my day and the wonderful news was that their airport facility had practically no inventory either. The difference was that they had bright and helpful people and they got us into a car, again a big pig but at least we had wheels that worked and the professional feeling we are used to having when dealing with Enterprise. How poor is the Silicon Valley market that Enterprise has no inventory of cars and at least at its Mt. View location a paucity of helpful personnel?

I recently rented a car from the Enterprise Mountain View office.
After dropping off the car, the Mountain View office left me a voicemail that they needed to charge me for detailing the car, because of dog hair. I did not understand this, since I did not have a dog in the car. I called the office to complain and they told me that there was dog hair all over the back seat.
I had rented the car to drive to Sacramento with my handicapped brother to attend the State Fair. It was over 100 degrees in Sacramento that weekend. I would not have had a dog at the state fair. There was no dog in this car and I told the office that they were mistaken.
But they are charging me $ 150 for detailing their car.

Customer service was friendly and quick. The car I rented, a 2015 Ford Fiesta with 3,000 miles, was awesome. I especially appreciated the free pick-​up service, they sent someone to my house to pick me up and take me to get my rental car. The price was good.
Only problem is it is IMPOSSIBLE to get through to this office by phone. It just rings and immediately hangs up. That needs to be corrected.

As good as a car rental could be !
Affordable, good service and a good basic insurance that covers scratches on the car. They even drop you off after you return the car !

Have rented from Enterprise competitors (nearby) and had an AWFUL experience. I decided to try Enterprise in Mountain View on El Camino and could not have been happier with the experience! What a pleasant surprise — courteous and helpful staff even though I rented online at the last minute. They got me in and out in record time, with a great car that was clean (not like when I rented from a competitor) full of gas and ready to go. Katie and Jose were the best! Would rent from Enterprise Mountain View again in a heartbeat!

Twee and John helped me with my customer service issue. Not 100% thrilled but better. Next time will cal Hertz and get a written quote and show Enterprise

Terrible customer service. I have been waiting 30 mins for my car. They say they are cleaning it right now, but why was my car not ready by pick up time.
Very unhappy with their customer service — they are never getting my business again!

If it’s possible, I’ll give them zero star.
They are scam! Pay attention anyone! Don’t go there unless you like being cheated and pay for ten times than the advertised price. Their strategy is to attract people by their low price and make dirty tricks to let you pay more. Here’s my story.
It happened on 2013 march. I rented a car from them without buying any insurances other than the liability. They gave me a super old car and it’s a pain to drive. When I return, there’s a tiny scratch on the bumper. Some one may had scrapped it when I parked, or it may have been there when they give it to me since it’s hard to find unless you are looking for it. They charged me 500 dollars for the small scratches while they admit the whole car won’t worth more than 2000. They promise to refund me extra money but never did. Because I have to return to China until 2015 Oct. I can’t confront them in person. They just ignored all my emails.
So do yourself a favor and stay away from them.

This place was dump. The dumpest is they try to tell you agree copay Fuel. They said its cheaper. But it doesnt. I get a car, the fuel only half way. When i return, the fuel more than half way but they still charge me 17 $. If i fill it up at gas station. Its only 10 $ more. They r lie with people who doent know much like me. I never come back again

The staff are super-​friendly and their pick-​up service is excellent. I’ve rented with them 20+ times.
The only, yet major, problem with them is the quality of the cars they rent.
Often they are dirty, full of trash, due for service or out of fuel. Once
I’ve experienced serious mechanical failure in the middle of Sierra Nevada. It has never happened to me with Avis.

I had a great experience with Enterprise today that’s worthy of a great review!
I got in a car accident late last night, and I was in a hurry to get a rental car right away this morning. I called right when they opened, and they sent someone to come pick me up from my apartment to get me a car… I was so impressed! David picked me up very shortly after my initial phone call. He was so nice and was very fun to talk to. I was glad to avoid an awkward car ride. It felt like talking to a friend rather than a complete stranger.
John helped me over the phone before David picked me up, and I had told him that I was in a hurry to get to work. He was ready to help me as soon as I arrived to the rental center. I was in and out within 10 minutes, and he was a pleasure to work with.
Getting in a car accident sucks, so I was very thankful for a great experience with a rental car in the meantime!

Terrific service, every single time I go back. The team is super-​friendly & genuine, and they will do whatever they can to help.
I usually am loyal to the Enterprise location because I always know what to expect. The few times I have been to Hertz here in Mountain View I’ve been disappointed. A few experiences at Hertz:
–They don’t pick up their phone
–One time I picked up my car at night, they didn’t want to even check the car for scratches — I insisted & even took out my phone for the flashlight. When they checked the car, they found bad dings/​scratches that I would have gotten charged for.
Anyway, when in a Mountain View — stick with Enterprise, even if you get better rates elsewhere! :)

Again, I had the worst customer service at this branch. All because you guys rented the car to me after giving me the worst service doesn’t mean your work was quality.
I rent frequently from Enterprise but today had me thinking again not to return.
Last week I booked a rental to travel to visit family down south for the holiday. The manager onsite named Junior, (had no name tag to properly address him) was assisting me. I was told by the manager at this office, Don Ronalter the last time I rented that he will keep my paper work (cable and phone bill) on my file so I won’t have to bring that in when I rent cars from them. He did not make me aware that after a few months, that information is shredded. With this being said, I did not bring in bills showing I still reside at my residence.
I asked if he can contact Don to straighten this out and he refused to because he was on vacation. This manager named Junior said that he was not going to rent me a car and made me very upset.
First off, as a manager, He should know that you should not tell an upset customer ON CHRISTMAS EVE that you are not going to rent them a car. I don’t know if this so called manager named Junior (named after a status or rank) have had the proper training, or have the personality to deal with customers that are not satisfied with their service and to find a resolution that makes the customer happy and perhaps have them return in the future. Junior did not display the character of a manager, more like a fucking cry baby bitch.
It being Christmas eve and he not showing the quality management that Enterprise should show returning customers, He did not understand the sense of urgency or show any compassion to the situation again this guy is a bitch.
He took me outside, started to tell me about his feeling and telling me how I came in, yelling at him… stfu bitch. you are a manager and should have been trained on handling situation like this, that could of been avoided if I was made aware to bring in the bills showing my residence. But no, he took the low road. He tried to handle this situation with an unskilled approach that make me wonder the quality of training management receives at this branch.
WTF is wrong with this branch?!?
The only staff member that showed some kind of quality management material was John, regardless of how upset that Junior manager made me by making that comment that «he is not going to rent a car to me» in front of ALL the customers. John apologized on his behalf and actually went out of his way to satisfy his customer. and he was only a managerial trainee.
That current manager Junior should observe the way John handles situations like this. He is more equipped to deal with escalated issue, because you lack the quality of management that you should have being at Enterprise.
Being an employee at Google and have been recommending Enterprise to co workers that travel to and from Mountain view from all over the world,. I will not recommend Enterprise and will have the name removed from any travel Itinerary to any co workers visiting California.
I’ve always recommended Enterprise to all my friends, family and coworkers because of the deals they give the public. But quality customer service shouldn’t be compromised in order to get a deal.
After putting me through an embarrassing scenario, almost teasing me that I won’t be able to rent a car and visit family members they rented the car to me anyways. WTF does that tell you?
The sad part about it, this is the 2^nd time I’ve had bad service at this branch. WTF is wrong with me coming back here?!
If I could, I wouldn’t even give this branch a star because service was to poor to mention.
The only reason myself and i’m sure many others rent from Enterprise, is the $ 9.99 weekend specials, absolutely not the quality of service. They suck in my opinion.
If you want quality, A1 customer service from a car rental, stay away from this branch. AVIS is right down the road and matches prices from what I heard.
SEND THAT JUNIOR MANAGER BACK TO TRAINING ON CUSTOMER SERVICE! HE NEEDS IT AND PROMOTE JOHN!