Carmen’s House Cleaning

I’ve been using Carmen Cleaners since the beginning of this year. I was happy at first, the cleaners were hard working and did a good job however they started to slack on communication. A couple times they would not come within the time they said they would arrive. One time they didn’t even show up at all! I received no call from their manager, the cleaners, nothing. Then afterwards they would come after the 1 hour window. Today, I finally fired them because they were again 45 minutes late after their 1 hour window. I didn’t receive any call, apology, nothing. If anything I had to reach out to their manager to see what was going on. He offered a discounted hourly rate however this was given to me before and I felt like they took no accountability for their lousy communication and lack of professionalism. For a customer that uses their service fairly regularly, you would think they would want to keep that customer but clearly that’s not the case. I’m disappointed that due to their lack of communicating their ETA I had to end their services but I look forward to finding a more reliable house cleaner that actually comes at the time (frame) they say they’re going to come.

I had new roommates moving in and wanted my apt cleaned for when they arrived. I’m traveling a lot and am only available certain times, so I used Unilocal messaging app to check the time with a couple different house cleaners and she said she could make the time and asked for my number. They she never came. Ok, miscommunication maybe?
The next time I had was Saturday and she was the only one available on Saturday, so I gave her a second chance since she had good reviews on Unilocal.I asked for 8am. This time, I tried to get a confirmation two days before. She asked if 10:30 — 11:30 was ok instead. It’s not ideal (new roommates arriving at noon) but fine. And then today, another no show! I tried calling and no answer and no return phone call.
I’m scrambling to find another cleaner who is available today, and my whole day is totally screwed now.

I’ve been using Carmen’s for several years in our last 3 homes, and overall I have been happy with them. The cleaners are always friendly and do a good job. Some better than others, but overall very good. I wish I spoke Spanish as some of my requests go miscommunicated, but I always trust they will do a good job, and they always work with me when I have schedule changes.

I have been using them for 4 – 5 months to help with bi monthly cleaning and they are very detailed. Happy with the results and how organized my home is afterwards. They are open to communication if there’s something you’re not happy with, they will try to fix it and work with you which I like.

Thorough and hard-​working, friendly and responsive. After three cleanings, Carmen’s crew is keeping me happy.
Cleaning crew — I’ve had two teams so far (one led by Inez, one led by Sylvia) and both have done a more thorough job than any service I’ve used in the past. They are a family run business and seem to be more invested because of this.
Customer service — Eddie and team are available and responsive to text, making scheduling and communication easier than trading phone calls with an answering service. They’re friendly and have proven to go the extra mile when necessary.
Example — crew was late for their most recent service. Eddie was in touch to let me know, and then provided a 15% discount on the service. I didn’t have to follow up, he was proactive every step of the way.
Pricing — more competitively priced than other services I’ve used so far.

Unreliable and bad customer service. I’m confused why this company is so highly rated. I scheduled a cleaning appointment twice and both times, they did not show up. They should invest in a scheduling tool.

Another service cleaned my bathrooms and kitchen for one person in two hours. Carmen’s insisted on having two or three people, but they didn’t do as much. They seemed lazy; I’d point out the bathroom and they would ask irrelevant questions to delay starting. I speak Spanish and English, and yet communication was challenging, I don’t know why. They expected a tip after doing a substandard job. Booking is a pain and every time you have to ring up and read out your credit card again. Also they broke the toothbrush holder and never even mentioned it.

Eddie, the manager, was very accommodating. I called him on a Tuesday for a Saturday cleaning and he was able to book it. This was for our rental in Los Altos. His response time was very swift. The two ladies did a good job, they were at our place for 2 hours and they worked hard. The only reason I did not give them 5 stars is because a majority of the windows were still not completely clean. Overall, I would recommend Carmen’s House Cleaning.

I’ve been working with Carmen’s Cleaning for 8 years and have gotten to know Carmen and the staff, who are professional, friendly, flexible and approachable.
Highly recommend their service which I found to be quite cost effective.

Carmen’s House Cleaning cleaned my house today. I haven’t had a house cleaner in quite a few years as I’m a single mom of three kids so I pinch pennies where I can. I finally caved. After working 60 hour work weeks I decided it was time to get help where I was lacking. But I was afraid to spend money and it not be up to my standards. Carmen’s house cleaning gave me a reasonable quote I decided to give them a try. I must say it was worth every penny for the help that they provided me. They went above and beyond any standards I could have had for them. They were extremely flexible and easy to work with. My apartment is CLEANER THAN WHEN I MOVED IN! I’m so grateful for their service. And although I cannot afford many extras in my life they are worth it. I will continue to use them regularly and recommend them as often as I can.

The cleaning that the crews did was always decent. They were always very kind and helpful and did a very good job getting the more difficult areas clean (kitchen and bathroom).
My only issue was with scheduling or rather re-​scheduling. We would settle on a time then I’d get a text asking if they could come at a different time. This happened fairly regularly and after a while it got frustrating so we stopped using them.

Carmen’s House Cleaning is just awesome. Inez is my cleaner. She speaks hardly any English so be prepared to communicate in Spanish or some form of body language and gesturing. That said, she is always on time (often early), cleans and organizes thoroughly, and she even does my laundry. Inez comes once every two weeks for 3 hours and that is definitely sufficient for her do my laundry and clean my house (~1300 sq. ft.). Carmen is super easy to communicate with over text. I text her frequently about changes in scheduling and she is always very understanding. Lastly, and I think most importantly, I trust Carmen and her crew. I regularly leave them at my house alone and not once have I felt they would take anything.
Highly recommend Carmen’s House Cleaning. They’ve been my maid service for the last 2 years and I’ve been really pleased with them the entire time.

Carmen has been cleaning my parent’s house for about 2 years. They are always pleased with how clean the house is when done. Carmen’s is available for special cleaning jobs too. I recommend them for anyone looking for a great cleaning service.

You simply have better options for a home cleaning service. The following is a review with positives, negatives, and notes.
Positives:
1) showed up on time.
2) did bare minimum cleaning (vacuumed carpet, wiped some surfaces, etc).
Negatives
1) After their cleaning, floors were still not clean. See swiffer pads picture.
2) One of the ladies had diarrhea and didn’t completely flush the toilet when done. People need to go when they need to go and my toilet is available for them, no problem. Would have appreciated her cleaning up afterwards and not making toilet worse than before she used it.
3) I asked that empty kitchen drawers be cleaned or vacuumed. After cleaners left, drawers still had crumbs so cleaning wasn’t performed.
4) they didn’t take the time to clean floors that aren’t commonly used or obvious (like bare closet floors in an empty closet). Floors had dust and dust clumps still.
Notes:
Talked to manager Eddie about dirty floors and he said that we recently did an inside remodel which we didn’t. How would he even know anyway? I pulled up as much dirt on the swiffer pad as uncleaned floors for just the family room. It shouldn’t be this bad after they «cleaned» it. Eddie tried to make it right by offering 10% off my next cleaning and I’m certain the place would indeed be cleaned with more care and attention but because of my last experience with them, I’m not sure I want to use their services in the future.

They are prefect, they will do as little or much as you want. They charge by the hour so it is kinda up to you on what want them to them to clean.

Very professional, always on time, good rates, good service, willing to help with other house chores, always helpful. I recommend their services.
Eddy is the best.
Darya

I usually do my own apartment cleaning and wanted help with a one-​time DEEP cleaning with attention to the tiny/​hard to clean places like cabinet rims, base boards, etc. which the company assured me would be handled. They left my coffee table magazines and other items around the house shuffled and disorganized, I found loose handles/​knobs in a few spots, dirty foam splatters on the wall, one of my white bookshelves was left scratched, I found lots of grime on the bathroom floor and dust/​lint in places I had hoped would be obvious cleaning spots, the list goes on. There were still marks on the microwave, toaster, etc. where I had hoped they’d be wiped clean. Needless to say, I spent 45 minutes cleaning things after they left. Very nice team of cleaners, but sadly it felt like a huge waste of money. Maybe my standards are too high?

Carmen’s House Cleaning services are AMAZING!
I live in Los Angeles and my parents live in Fremont. I had to find a cleaning service for them after my mother broke her hip. I called several places with close proximity to their house, however cleaning services located in Hayward or Newark did not provide services in Fremont! Low and behold, I kept my head up and kept searching. I finally came across Carmen’s House Cleaning… my prayers were answered! They super professional and kind, even though they have a (650) area code they stated they would «most def come to service the Fremont area». When Anita and Juanita arrived I provided them with what needed to be taken care of and cleaned. They were on it the minute they walked in and went over and beyond what was asked of them. The agency as a whole has great customer service and work really hard! I recommend Carmen’s House Cleaning to anyone who needs cleaning services!

I’ve been using Carmen for nearly a year now for weekly cleaning. She has been great to work with given my unpredictable schedule. I know it’s not easy that I schedule cleanings different day different time nearly every week but Carmen makes it happen. Sometimes they run late but given how bad traffic is in the Bay area these days, it can hardly be helped. The cleaners know where the cleaning stuff is in the house and show initiative and do things even when not asked. Thanks for the extra helping hands!

What a great service! My house wasn’t too messy but I wanted to clean in REALLY good become my mom comes for a visit and they made magic out of my apartment! Everything is shiny, arranged and they even folded my towels so it feels like I got to a hotel. Will defiantly work with them again on a regular basis!
Highly recommended!

Ladies showed up on time, were thorough and didn’t waste time on getting started. They were both pleasant and had my townhouse inspection ready in 3 hours flat. Would highly recommend using them for no nonsense cleaning, especially if you want to avoid getting gouged by your leasing agency for the absorbent amount they usually claim went to cleaning.

Update:
They called me back just now (hour later) saying that a cleaning crew will arrive. They also discounted them to $ 25/​hr for their mistake. Not the smoothest service, but at least they’re trying hard.
—-
I booked them based on good ratings and reviews. The booking itself was quick and easy.
We were set for an appointment today, and I had forgotten my phone in my car. No big deal I thought. I get a call 30 minutes before the appointment (that I missed). They leave a voicemail saying that if I don’t call back in 5 – 10 minutes, they are going to cancel. They cancelled. I wonder why my doorbell isn’t ringing. I call back 30 minutes after the start time, and no one is picking up at their office.
**wat**
This isn’t how you run a business. OR it’s my fault I wasn’t next to my phone.

I am extremely satisfied with this company. I have ongoing cleaning every other week, I have a 2500 sq feet home with four bedrooms 3 bathrooms, hard wood floors and carpet. The team goes beyond my expectations and do an excellent job in an impressive couple of hours. They clean very well, respectful with our things and leave everything clean and organized. The team is prompt, friendly and very hard working. The owners are happy to communicate via text and are always prompt and courteous, and an added bonus, texts me a reminder the day before. In addition the prices are beyond reasonable for the quality work they put out. I highly recommend Carmen Housecleaning to get the job done right!

So I actually just called to get quotes and the person answering the phone seemed very bothered by the phone call and questions I was asking. I had to repeat myself three times and when I asked her to repeat the prices because she had me on speakerphone and I could not hear her, she gave a large «sigh» as if she was bothered by the phone call. If that’s the treatment you are giving someone over the phone when they are attempting to use your services, them no thank you! I can only imagine what kind of service they actually do provide.

This is actually my second time using Carmens. First time everything went great, service as promised.
The second time there was a miscommunication about the start time, but Carmens arranged for the work crew to come out immediately once we found out and discounted my service for the trouble/​time I had to wait. As usually the cleaning job was done as promised and looks great!

I had service with them about two months ago and they did ok. The owner charged me 50 an hour per person and promised me to offer discount if I continue the service like 40 or 45 an hour. However, the second time she said 50 was the lowest she could do.
I called back again recently to see if the price is still the same, she said now they charge 60 an hour. I told her the situation and she said she needed to look back the file and call me an hour later. Ok, I waited and waited, then she told me she was off to work and would contact me the next day.
The next day I called back and she was so rude on the phone and just hang me up. Oh well, I guess she did not care about the customer service.
How could you trust someone who runs business like this to clean you house?

Their actual cleaning services are amazing — they are thorough and efficient. They also showed up on time.
Trying to schedule and getting a hold of them is a different story — very unresponsive and inconsistent. I need dependable house cleaning so will no longer use or recommend services.

Does a nice job on my house. Took 2 hours and was one of the lowest prices I found to complete the job. The first time at my home a decoration did break but it was told before I returned home and it was offered to be paid for replacement. Always super quick to respond and I can schedule for the next day or 2 right over text message.

My appointment was at 4:30, every hour they send a massage that says they will be late for one hour. Finally, they arrived at 7:45, and they did normal cleaning. After they left, I started to clean after them. 70 $ was paid for nothing.

We had Carmen’s cleaning service come on March 7^th for a full house cleaning. (We have about 1600 sq ft, 3 bed, 2.5 bath.) The team of 2 arrived on time and I had no issues communicating what we wanted cleaned. They did a thorough job, cleaning baseboards, washing the wood floor and scrubbing the bathrooms until they shined. As they left, they even swept our door stoop!
It took them about 2.5 hours to do the cleaning and was $ 150 before tip. We hadn’t had the house cleaned really well in about 3 months, so I am expecting future cleanings will be more like 2 hours.
All in all, it was a great experience and I’d definitely recommend them.

I moved from Redwood City to Newark about 3 months ago and needed both homes cleaned thoroughly (my old rental and then my new home) and I just recently had them clean my new home again. They were ON TIME, efficient and friendly on all 3 occasions. Carmen is quick to respond and she’s been able to accommodate my last minute scheduling habit– which is a huge plus for me.
And I would recommend Anita & Carmen! They cleaned my house this last time and did a FANTASTIC job… I’ll be asking for them from now on when I schedule.

I’m saddened to write this review because from other reviews it looks like when they show up, they do a great job. In my case, however, they didn’t.
I called on Friday and set up an appointment for Saturday 3−4pm (a young man answered). 5:20pm on Saturday, nobody showed up (at this point, even if they did, we’d already be late for a party). I call them (Carmen answers?) and I get told that there’s no appointment scheduled for us, there must have been a mistake and she has no idea who that young man was, and that she’ll double-​check and call back in a few minutes. She didn’t. On my side, I double-​checked — yup, it was definitely the exact same number I called on Friday and Saturday.
Sorry, I don’t have too much time when I can be at home for cleaners during their working hours, and I can’t afford to waste it on no-​shows.

I am usually very much a DIY type of house cleaner but after weeks of work travel and late nights at the office my place just needed a professional touch.
I called Carmen’s on Wednesday and was excited about my 8:00am appointment that Saturday. It was a quick phone call with a male voice and he explained the pricing structure and everything.
Saturday at 8:00am. No show. I tried to call and text but no answer. I wanted to leave a voicemail but the mailbox is full.
It’s now 8:40 on Saturday. I called another service and they said they can be here in 10 minutes. Bye bye Carmen’s. Never again.