Caliber Collision

They did a great job on my car. It looks fantastic. Ruben took care of everything. I am delighted with how wonderful my car looks.

Excellent job! Thank you so much for doing such an impressive job with my car. I feel like it looks like new now! They did even more than just fixing the bumper that needed to be repaired — they even fixed a bunch of scratches and dings, which left the car looking amazing! Everyone was so professional, the job was done faster than expected, and the results were much better than I had expected. I’d definitely recommend Caliber Collision to anyone needing car body work. Chris was so knowledgeable and handled everything wonderfully. I had a great experience!

I took my Acura into Caliber, as they were part of certified dealers for USAA. The assessment of the damage was quick, though the agent could not give me a full projected cost because he needed a mechanic to review the internal damage to the hood. When I asked him to give me an estimate for both no hood replacement and complete hood replacement, he simply said «No.» After a couple of minutes we were able to come to a compromise, but the straight denial of the request without justification or an attempt to clarify his position was poor customer service (in my opinion).
Things got worse from there. We looked for a time to bring my car in for repairs and he told me that I could only schedule the car on Monday or Tuesday because insurance companies didn’t want to pay for rental cars over the weekend. I booked a Tuesday several weeks in advance and brought the car in on Monday night as requested. (I should say that I need my car for work, that I didn’t have a rental car). On Tuesday night, I called to find out what the status was on my car and the agent said that he was looking for a mechanic and couldn’t find one for that day. Having scheduled the repair several weeks in advance, I found it surprising that if there was an issue finding a mechanic, that Caliber would have called me to tell me to hold off on bringing my car to the shop.
I am not sure if it was Wednesday or Thursday, but I called back and I was told that the car would be ready on Friday. On Friday afternoon, I called to find the status of the car and when I could pick it up. I was told that it wasn’t ready yet because the part hadn’t yet arrived. The agent should have know this on Friday morning and called me to let me know of the issue. He did not.
Agent said the car would be ready on Monday when the part came in. Again, I waited until Monday afternoon to call and again I was told that the car would not be available! Again, I should have received a call from the agent to let me know of the issue.
I did receive my car the following day and the agent did a thorough job of reviewing the damages and the costs. The front desk was quick and helpful in providing me copies of the charges.

I took my 2015 Honda Accord in for some light damage on the hood and windshield due to highway debris, and also to repair the bumper where I hit a curb a bit too hard.
The hood was repaired fine, but the windshield still had small chips in it where they were unable to properly fill it. When I came to pick it up I noticed the fog light on the bumper was popping out and they had to take it back to the shop and quickly pop it back in. After they did this I noticed the fog light housing does not sit flush with the bumper how it should.
At least the customer service was very friendly and quick.

I am really impressed with Caliber Collision in Mountain View, particularly George Carsella.
He was courteous, and a true professional from beginning to end.
We dropped our car off on a Tuesday morning, and was told that the body work would be completed Thursday, but possibly late Wednesday. When I called late Wednesday, I was initially told we could pick up that evening after 5pm. We got a call back that it would not be done until the next day around noon time, as the clear coat needed to dry completely. So, I show up after noon time the next day to pick up my car. George was there, apparently had been out a couple of days, to tell me that he wasn’t completely satisfied with the work. He was very apologetic, and offered to provide me with a loaner car. I was very impressed with George throughout the process. Always keeping us posted.
Small but nice touches in the business waiting area include cold water, coffee, Gatorade, popcorn, donuts, and candy!
We were very happy with the work they did on the car, plus George went the extra mile to provide outstanding customer service. Highly recommend!

Excellent customer service and very friendly people. I had a small ding on my car and they were nice enough to fix it for free. Terry was awesome! He made my day! I definitely recommend them and Terry!

Our Mercedes had a huge dent in the drivers side door from a kid who swung his passenger door very hard in our door. I called AAA and they recommended a few shops to fix our Benz and I decided to try caliber based on the Unilocal reviews here.
Caliber Collision didn’t disappoint they were courteous and professional. Mike completed our estimate quickly, we had to wait a week to get the parts in. The work was done in 5 days as promised, with opt-​in daily text updates. The text updates were great to know the status as well as a couple calls to update us of some additional parts needed, which didn’t affect the completion time.
The car looked great and Caliber matched the paint perfectly, they even touched up a little scrap in the fender that was not part of the accident. Upon pickup the car was detailed and looked new.
The only hiccup was having to wait about for the rental car pickup service that never came (which was a problem on the hertz side). A staff member ended up driving us over to the car rental shop.
I would recommend Caliber for your auto body needs.

A hit and run driver ran into my brand new parked Mercedes causing $ 2k worth of damage. The entire driver’s side was dented in with white paint all over it. Caliber Collision made the car look brand new!!! They delivered it to my home in absolutely pristine condition. I am so grateful to them and will use them for all my car issues from now on.

I came here for an estimate to fix some body damage on my car — I told them I had a $ 1000 deductible on my insurance and didn’t want to have to pay any more than that for the repairs. I guess they didn’t think I’d care if my insurance company paid a thousand dollars beyond that because their estimate was $ 2000 — (this was after I had received 2 other estimates for less than $ 1000) I have to question their integrity. I got the work done elsewhere.

Just picked up my sons car after fixing some dings and dents. Car looks like new. I will use caliber if the need comes up.

This was the best experience ever, from the front desk to Mike’s patience with my endless questions and calls. I rarely write any reviews, but as far as full service, and customer care, they are the best. They did a wonderful job on the repair. They were kind, patient, and courteous, and the made the car cleaner than it was ever. If that were not enough, they helped me get a last minute car at Enterprise since the parts were not arriving for a day before, AND I could drop the rental off at Caliber instead of trying to get it to Enterprise and find transport to the shop. I would definitely send everyone I know to this shop if they have to have body work done.

tl;dr: Go here. They’re worth checking out, and you’ll probably realize like I did that you found your new collision repair shop.
What do you look for in an auto repair place? For me it’s (in no particular order): a fair price, honest service and a little something special. Caliber Collision absolutely has all three.
My 2002 Honda Civic recently had an unfortunate collision. Nothing too bad, but enough damage to the front where repairs were necessary. I was a new Mountain View Caliber Collision customer and went to them on a trusted recommendation. Very glad I did, and very glad I met Jaime and his team!
Price: without naming names, another auto repair shop in the area quoted me at a little more than 2x what Caliber Collision did. Now, that was based off a visual quote and perhaps could have gone down once the mechanic got behind the panels, but when do you ever know the quote to drop 50%? Caliber Collision was the best value in this case, but don’t go there just for price alone. Read on…
Honest Service: Jaime pointed out a couple of minor mechanical issues that he said were very easy fixes. I thought he’d show me an itemized bill with labor, etc. but instead said they were so minor they just went ahead and did them. Wow!
Little Something Special: The Honda Civic has had a hard life and a few years ago had a different run in with an inanimate object. We had asked for a quote on fixing this minor panel damage and was recommended not to worry about it because the damage was minor and did not impact vehicle operation. I was stunned — STUNNED — to come out and not find the dent when the car was brought back around. Now, they didn’t offer me a new panel gratis or anything, but they were able to pull the dent out and just count it as part of the original estimate! WOW! I always thought replacing the panel would be such a waste, and they did me a HUGE FAVOR by fixing that unsightly embarrassment! The original shop I mentioned under price said I would pay 2x (again, for a total of 4x Caliber Collision’s price) to repair this second issue.
To sum it up – Caliber Collision in Mountain View is DEFINITELY a place you should check out if you need service. Amazing price, excellent service and workers and they show they care about you as a person and not just your total bill. Thanks Jaime and team: you just earned two long-​term customers, and a Civic that loves hitting things!