The Home Depot

I always shop here because they have a great selection of whatever item I’m looking for and whenever I ask an employee about something, they stop what they’re doing, take me where I need to be, and answer whatever questions I have. They make it easy to get in, get out, and be satisfied with my purchase. Who cares about some silly card? That’s not what’s important when you’re building or repairing something. Saving time and getting the right product is.

Got a Home Depot Consumer Credit Card shortly after this store opened up. I used it occasionally. It’s probably been about a year since last I used it. Walked in and brought some items to the register.
Cashier: «Will you be using your Home Depot credit card today?»
Me: «Yes, I will.»
Casier: «Your total is $_​_​_​_​_​_​_​.»
Me: «I swiped my card.»
Cashier: «It says declined.»
Me: «I will swipe it again.»
Cashier: «It still says declined.»
Me: «Why?»
Cashier: «Not sure. How long since you used it last?»
Me: «It’s been quite awhile I believe.»
Cashier: «Oh, it may have been deactivated then.»
Me: «Oh really? Is there a number I can call to re-​activate it?»
Cashier: «Yes, I can call the number from here and re-​activate it.»
So the casheir calls a 1 – 800 number, gives the people my information, and then waits. Finally whoever is on the other end says the account cannot be reactivated.“
Casher: «I’m sorry, but they say your account cannot be re-​activated. You will have to re-​apply. Would you like to re-​apply now? I can help you do that now.»
Me: «No.»
Cashier: «Would you like to use another card?»
Me: «No, I will go across the street to Lowes and get what I need there. Then I will use my Lowes Credit Card without any problems. You may keep your merchandise.»
That’s exactly what I did. You lose Home Depot. Sale lost !!
Tip: Home Depot, if you plan on deactivating somebody’s credit card just because it’s been awhile (less than a year I’m sure) since they last used it, then shouldn’t you at least have the decency and common courtesy to send some kind of notice in the mail, or by email, giving people a warning notice to that effect??? Instead, you wait until people are standing line to pay for their items, then get the charge declined, resulting in embarassment to your customer in front of everyone there.
End result: Finished with Home Depot. Will always go to Lowes instead. Goodbye Home Depot. Thanks for taking care of your customers… NOT.