Tom-N-Jerrys Boat Center Inc

I was born and raised in the Seattle area and my family has always owned boats. 3-​years ago we were in the market for a new fishing boat and purchased a 24′ Hewescraft from Kelly at Tom & Jerry’s. This boat is awesome! But, the best part of the experience has been the service we have received from this dealership. This is a boat. It lives in the salt water, and requires maintenance. Boats break and things need to get fixed. I have had a few occasions (over 3-​yrs) where something went wrong and I called T&J’s. In every instance I was able to drive the boat to their dock and they fixed it on the spot, in short order and I was able to drive it home. Originally, my plan was to do all winterization myself; and I told them that. So, they offered to show me how to do it at the end of the first season (which they did). Well, I learned how to winterized both engines, but their cost was so reasonable I can’t justify doing it myself.
Great boat! Fair prices, and an exceptional service department.

Requested a quote from a salesman on a honda and yamaha outboard purchase, i wrote the quoted price down and lost it. After calling back a couple of days later i was quoted another price, wrote it down and placed it on the desk in the office. About a week later i found the original quote that fell behind the desk, the 2 quotes are 350.00 higher for the honda and 300.00 higher for the yamaha. Im wondering what is going on, so i call again and asked what is up with this, the salesman basically said take it or leave it. Awesome people skills. West coast marine in bellingham sells honda, excellent service. Can anyone guess where i purchased my honda outboard from.

The boat was brought in to these guys for service a little while ago. From start to finish, there were some serious issues with my experience at Tom-​n-​Jerrys, and I’d strongly suggest some amount of discretion if you’re considering bringing your boat there. Here is why:
–The boat took six months to fix– several months late. This might be understood in some cases, however, all of the work that needed to be completed on the boat was minor. Absolutely nothing major or labor-​intensive needed a fix, and certainly nothing warranting a half-​year wait time.
–When the bill was received, things did not get any better. It was huge. The employee spoken with had openly admitted that the bill was «unusually high», and also admitted that they had one of their slowest mechanics working on it, but kept the same hourly rate regardless. Despite the service manager openly admitting unusually high cost, very long wait time, and a slower mechanic, they did not move even a dime on the price of the bill.
–Their rationale for such an expensive bill made no sense, and is quite understandably unacceptable. I mentioned that I had no compelling reason to go back and give them my business again due to poor service, long wait, and very high cost, and the service manager had said he didn’t care. Frankly, a company who does not care about getting future business from a customer is very unlikely to care about their quality of work.
–After all of that, the boat runs worse than it ever has.
Needless to say, I’d not recommend bringing your boat to Tom-​n-​Jerrys.

Went here after I needed maintenance on my boat, they ended up charging me over double what I expected. They made no effort to rectify the situation and provided me with the worst customer service I’ve ever had with a boat repair business. I already had to take the Boston Whaler I had serviced here to another shop for additional repairs because they did such a terrible job.

If you’re looking for an honest service center that does excellent work at a competitive price, you won’t find that at Tom n Jerry’s. My first and only experience was truly noteworthy for all the wrong reasons. There is no concern for quality, cost, timeliness, or the customer concerns, in ANY respect. I’ve had many experiences at numerous car and boat maintenance facilities — these guys want your money, and they’re arrogant enough to make that clear. They won’t care if you ever come back. If you’re having good luck with this place now, I only suggest you peruse your next bill, find any item they’ve billed you for, and look up the cost on the Internet. Then ask how they bill their hourly work — they admit they have guys that are «much slower than others» and they’ll find an excuse why the slower guy had to work on your boat… and why they don’t charge different hourly rates depending on how good the mechanic is. If you’re with these guys now, you definitely need to reevaluate. I’ve spoken with past employees from this place and the echo IDENTICAL sentiments. There are several options in the area — this place is definitely not one of them. They would get ZERO stars if I could rate them this way.