The UPS Store

I am compelled to write this review based upon the only other review (as of 9÷2÷15) for this store. I can not stand reviews like this that based primarily upon a bunch of conjecture as this kind of information really helps no one. Please note, I am not opposed to opinions that aren’t inline with my own, just statements that go beyond the realm of opinion and are presented as fact and are not backed up by any reliable/​legitimate information.
With regards to this store: I have had a UPS store box at this location for around 4 ½ years and I’ve had nothing but excellent experiences with regards to both customer service and the handling of my packages. The employees go out of their way to help me when I need anything and while all the employees are courteous and friendly, some really go above and beyond and make it a pleasure to visit the store (which I do frequently as I send all of my mail and packages there). I do wish they kept slightly longer hours during the week since they open when most business open (which makes it difficult for those who work during normal business hours) and when factoring in long commute times on Long Island, 7pm can be cutting it close. Also, I generally don’t purchase supplies here (with the exception of an occasional shipping envelope) unless absolutely necessary as I find the price for most items to be inflated. Finally, on the rare occasion when I’ve encountered an issue, it has been handled professionally and in a reasonable amount of time.
With regards to the previous reviewers complaints, I cannot speak to the laws regarding sending packages with alcohol related content on the outside as I don’t know the law and I personally have no reason to look up the regulations. However, I can speak to the topic of incredulous individuals… it is quite telling that the other reviewer didn’t feel it necessary to actually confirm the regulations/​law before trashing a business, especially since he isn’t from NY and laws can vary by state. Instead, he decided to take the word of an individual who most likely does not work in NYS (I’m assuming based upon the statement that the irate reviewer was flying home somewhere) and who would not likely be aware of any particular state-​specific laws, over the word of another individual instead of getting information from a legitimate source. It is hard to believe that someone who is so irate about this situation wouldn’t actually spend a few minutes searching… unless it suited him to just accept that individual’s opinion since it supports his complaints.
In addition, what reason would the UPS store employee have to «fabricate» a lie in order to refuse to ship his package since the store makes money from shipping (retail shipping does cost more $ than what businesses pay to UPS) and if they’re not making money, how is the store to stay in business? This assertion makes absolutely no sense. I do know that shipping alcohol to New York was restricted. I learned this when I wanted to purchase some wine from my favorite winery (which was out of state) a few years ago and was not able to because of New York State restrictions on the shipment of alcohol. However, this may have since changed.
The point here? Before you present information that’s not just your opinion as being legitimate in order to back up your scathing review, you have a responsibility (at least to the other users here since that’s the point of this entire site) to support that content with something other than «he said she said».

I was home visiting family and mailing things back home a day or so before my flight.
The Staples UPS machine up the road was not working so the guy at Staples sent me here. A girl behind the counter, probably about 22, refused to take my box. It was a wine box filled with my clothing and such. She told me it’s illegal to send anything in an alcohol labeled box. I told her there is no alcohol in it and she could open the box and inspect my items. She stated that the mere fact that it was an alcohol labeled box made it illegal for them to ship. I had never heard that.
I left there and drove back West to my local Post Office where they shipped it no questions asked but I paid a good $ 7-​$ 9 more, not to mention all of the out-​of-​the-​way driving I did, particularly a day before a flight.
Fast forward a few months and I go to drop something off in my local UPS store and I spot an alcohol labeled box ready to be shipped out by the store. I tell the clerk in there my story and she was incredulous. She had never heard anything like that either and told me it wasn’t true.
The UPS store in Mt. Siani should not even be allowed to be in business. It not only gives UPS a bad name but it infuriated me when I found out it was all a fabricated lie and cost me more money. I couldn’t figure out at the time why it was illegal for UPS to ship something but NOT illegal for the Post Office to ship the same thing.
If I were still in NY I would go back in that store and demand a refund for the difference I paid and the inconvenience I incurred. I didn’t say anything for this girl to turn away my business and the place was not crowed whatsoever. I know some people in the back heard her speech to me yet no one came out to correct her lie. It’s as if she just did not want my business, or was discriminating against me for some unknown reason. I don’t know. I’m working on reporting them to UPS corporate and possibly the BBB. The next time I’m visiting family in NY, I hope this place will be gone. I have no tolerance for things like that. That goes beyond a simple mistake; that was an egregious lie to get rid of me.