The Home Depot

Recently I order through internet a Toto toilet with collar. The price around $ 450.00 includes fee for express delivery. The estimated time for delivery was April 15^th. The collar was in time delivered to my home address. The toilet arrived in April 17^th and i was to pick up in April 18^th. Surprise! The toilet was broken and delivered without tank! Nobody from The Home Depot tried to call me and save my time by letting me know what happen. Not even the fullish «Sorry for this, sir.» This is The Home Depot customer service at Mount Prospect, Illinois. And with all that advertising running at all that channels. If you don’t know how to serve your customer have the decent and go out of business. Now without toilet and without sorry.

The customer service at this place is terrible! The pro service department is never staffed and even when they are they don’t want to help anyway. I was trying to get information and Mike Clow says he couldn’t help with that. From everything I have read that is his job. I will avoid this place at all costs and I live down the street.

Place is a dump. They never have what you need and no one has a clue what they are doing there. Customer service is horrible. Will stick to lowes!

Rude and disaffected that’s all I can say about Scott in flooring. This was the third Home Depot I visited in search of floor time. Other stores had the tile but not the quantity. Visited this store waited while two associates fumbled with a display, finally decided to help me, I said the people at the Palatine checked inventory and this store had the needed amount. Well you would have thought I asked him to give up a kidney. His first response was did they call, how do refer know etc etcetera as if it were my fault I was asking about a specific tile and they had to move pallets blah blah blah. And they did not have it and to top it off it wasn’t even the tile I needed. He then scurried off and disappeared. Rude and disrespectful.

We recently moved to the area and my husband and I ventured to this location on a Saturday (yikes!) with a big list. Unfamiliar with this particular store and not knowing what types of screws and bulbs to purchase, the staff here was so helpful. There was literally a salesperson in every aisle if you needed help. Maybe this was because it was a Saturday afternoon, but I’m not certain. We spent more $ than we intended (great prices on cleaning products and trash bags!), but we will definitely be back because the level of CS was that outstanding. To the trendy woman in the blinds department, the nice man in the light bulb area and the older gentleman in the screw/​nail aisle: we really appreciated your help!

I come to this store on a regular basis. They always seem to have what I am looking for, and the staff is very friendly. A bit understaffed at times though. Good experiences with all departments…

This would have been five stars but I feel compelled to warn Home Depot of a very dangerous practice at their store. There is a man who brings a large, aggressive and unaltered dog that looks over 100 pounds to that store. Today, that dog actually lunged at me. That store has a greeter who is more than capable of enforcing the rules. After speaking to a few other employees, the thought is when the weather is too cold, the guy brings his dog there to walk him or that maybe he is a service animal. Service animals are nearly always altered and they don’t lunge at people. This dog was barely able to be controlled on his leash and it was frightening to me. Until I have assurances from Home Depot that this won’t happen again, I’m shopping elsewhere. It’s too bad since this is the closest hardware store to our home.

Four times in the last year I have shopped here for a specific item that I located online first. After visiting the store, I was able to get to the specific location of the item only to find something else in its place on the shelf. After locating an associate, each time they have scanned the item, told me that the database says there «should» be 8 or 12 of the item. They then all look to the sky for some type sign from the heavens above for a hint of where in the upper stock storage rack it might be. Each time I have spoke with the manager on the specific issue of stock not being on the shelf. I have never worked a brick and mortar retail store but do understand that if the «customer» cannot see or touch the item there is a high probability that they will not buy it. What good is the HD sophisticated inventory database.
I will say the associates were somewhat helpful, but none seemed actually truthful on the issue. One said that there was a possibility that the inventory may be inaccurate due to theft. The other told me that the other store in Niles and Palatine had more.
Although I have never much liked Menards I have purchased merchandise there much more in the last three month than I have the «Depot».

Always short staffed!!! You always have to chase after employees for assistance & once you do find one, they’re pleasant :)

They have a large garden section. I found the people nice and very helpful with finding the right flowers for my garden. I would highly recommend them.

This store is as good as any other when it comes to in stock items. Not so much for special orders. I ordered tile for my bathroom remodel. At the time of the order, the salesman could really give me no clue whether it would be in in 3 days or 3 weeks. In this day and age I would expect a large retailer like Home Depot would have some way to view inventory of a large vendor like Daltile. Lots of follow up later I got a tracking number and supposedly it is in the store but no one can confirm that even though the clerk never asked for identifying information. The most helpless, non– proactive special order staff I have ever dealt with. To top it off, managerial staff is inaccessible and non-​responsive.

The store is kept neath and clean which makes it east to find whatever you are looking for. The staff is great. They are always nice and trying to help you and the fact that there is many people working makes it even better, so i don’t have to walk around the whole store trying to find someone… like most places are.

I came for the gardening section and the bathroom, I stayed for the, uhm, well, I guess I only stayed because I got lost and couldn’t find the person I came in with and they kept shutting down aisles for forklifts to go through and it was like that part in Labyrinth when Sarah realizes that even though Jareth is ridiculously hot, he might have some ugly sh*t up his sleeve and possibly having goblins change the maze around on her. You know, typical guy stuff.
So anyway, I came here for snake plants and possibly planters, but the selection here was a little sad. They looked like the plants I already have that the cats chewed on and then swiftly died. So that plan went out the window.
And then since we were there I got the bright idea that we could just ‘browse’ for items that would help me create half the sh*t I’ve pinned on Pinterest, only to me, browsing here feels like what I think browsing might feel like to my boyfriend at Target. So we skipped to a more streamlined plan and asked for the one thing my boo was actually interested in purchasing: a vice.
So the boo decides to wander aimlessly looking for the vice, I decide to ask a guy who works there. You’d think it’s be a simple answer, but of course it’s not. He then makes a big deal out it and what kind of vice, because apparently there are 5 million different kinds and I can’t just be directed to one area of the store that houses all of them… until my boo comes over and then the answers get a lot simpler and as it turns out they do all live together in the same section and it never had to be a thing, they just wanted me to work for the answer. Touché.
It’s decent enough. Women’s bathroom were clean. Toilets do NOT have good flush pressure. Deck staining options adequate. That is all.

This Home Depot has served my needs well in terms of small items to buy and for do-​it-​yourself projects. The problem arose as I bought an exterior door that needed to be custom made. I picked out a very specific door but the door department person entered in the wrong item number and the wrong door was ordered. It took close to a month for the door to be made and arrive at the store. Since I didn’t have time to wait another month, I had to go with the door that was sent.
I found out when the installer unloaded his truck with a door that I was not expecting. The staff in that particular department are incompetent. After this experience at the Randhurst Home Depot, I will be taking my business to Menard’s or Lowe’s which are a little farther away, but hopefully have more competent store staff that know what they’re doing.

A girl walks into a hardware store carrying her tennis hopper in hopes of fixing it with some bolty looking things that she doesnt know the name for… I felt lost and out of place… but it was easy to find what I needed!
Okay so I felt awkward walking into home depot carrying my tennis ball hopper and having absolutely no clue what the part that I need were called. I decided to start at isle 1 and keep walking and reading the signs. The signs were VERY helpful. within a couple of minutes walking down the main floor I found the isle that I needed (descriptive enough that even though I didn’t know what the stuff was called I knew that I arrive).
What I needed were bolts and um… washers? The selection was huuuuge and I liked the fact that I could try each bolt on my hopper before I purchased a package with a few bolts and a few washers.
If I can get through this store and find exactly what I need. Anyone can!
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I do come here every year with my dad to look for a New Years Tree (kinda like an xmas tree but its for ny since we are russian and not christian. okay u get the point)… The selection is usually pretty good but this year their trees were not good… fake looking and lots of dies were used in the making of the trees (umm… and I thought we came to buy a REAL and fresh tree)… Quiet possible that we came after all the good trees were taken though.

Paint section here I come! Employees are very helpful. Prices are reasonable. Most of the time, prices on the shelf do not reflect the prices in the system. I’ve over paid on items multiple times.

We have just finished our originally unfinished basement and got everything we needed at home depot. The prices may not be the cheapest but the friendly and knowledgeable staff is always ready to point you in the right direction.

I have a love/​hate relationship with this business chain. I can usually find what I want and they carry weber grills/​supplies, so I do shop there on a fairly regular basis.
The two things I really hate is that they either treat you like you only a woman and don’t know how to use a power tool and when you ask them if they have a certain item, they just kind of point and say «in the hardware aisle on the left side». REALLY???
I had a over $ 200. Of weber grill and supplies in the cart and I wanted a bungee cord. I was sent to 3 yes 3 different places. I finally gave up. Not one person would walk out of thei way to help. Pretty disappointing. Menards kicks their butt in the customer service department!!!

Hmmm… bought a very expensive patio set here on Sat. Had alot of trouble getting anyone who was able to answer questions.
Told set delivered to be delivered on Tues. When I called to find an ETA, they told me it was to be delivered on Wed.
To their credit, after I got a bit ape with them. I had the set in my yard within an hour! Therefore the three stars!

Somethings weird about it. Maybe that you only see the store front when driving around the mall. While the store sits on Kensington, its strange to see its ass to the street. Would’ve been good if they had multiple entrances, one on Kensington would be good.
Since its in a way, hidden, at least you can get a decent parking space on a weekend morning. There are alot of aisles here. They’ve got ALOT more stuff than some of the other Home Depot’s I’ve been to. I’m a hardware store nut.